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June 2024 by Desiree Erzar
I called this morning to see if Connect2First offers Internet at my new house and they were so kind and patient! We've experienced nothing but great customer service! :)
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May 2024 by Carlos Donley
Please stay where you are the internet drops 4,5 times a day but they will hit u with 20 25 dollar late fees if u don’t pay before 8am of your due date but when the internet drops for 10 hrs they don’t credit u anything bills still the same trust me don’t waste your time the hype is fake it’s not fast it lags a lot please stay where u are !
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May 2024 by A Hum
Was previously with Suddenlink. Never had a single issue dispite others saying they had. Figured I'd jump on the Connect2first bandwagon. Bad decision. Extremely low s peeds never match what I'm paying for, constant outages for hours at a time for no apparent reason. As I'm typing this the internet is out. Get it together!
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May 2024 by Albert DrGonzo Lee
Fast service but no tech support after midnight is whack!
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April 2024 by Olivia Hughes
Connect2First should change their name to Connect2Last. If you enjoy a slow and unreliable internet connection and frequent outages for hours at a time, this is the provider for you! When you call customer “support” you’ll be blamed for the problem you’re having and told to restart your equipment (even though you do that regularly). Instead of admitting that they deliberately limit their users' internet connection bandwidth, they’ll say it’s your equipment (even if your modem, routers and switches are updated and efficient).
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April 2024 by RL Brainard
Connect2 is THE best internet I have ever had!! Fast and reliable 100%
Excellent Customer Service. Excellent Tech Support
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April 2024 by Terry Bledsoe
Immediately took care of my problem.
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April 2024 by Michael M
We switched to this company from Fidelity a few months back. So far our experience hasnt been too bad. Unfortunately, the performance isn't quite up to par of what we pay for, but we are summing that up to the service still being somewhat new to the area. Additionally, the lack of functioning ports on the modem produces inconvenience. So far we have had pretty steady connection with the exception of maybe two incidents during heavy storms. Overall functional, but definitely some room for improvement.
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March 2024 by Martha Bossong
No problems since I switched.
Had Optimum, went out every night at 9:45.
Then Verson, same as my phone, thought phone wrks, not enough strength.
Connect2 works awesome. Get what you pay for.
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February 2024 by Jet Heat & Air
Always quick to respond.
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January 2024 by Amy Lampe
I've tried to call multiple times and every time. I try to call and I press the number one for new service. You can hear them talking and laughing. And then they disconnect every single call. I hope this is not the kind of service that they offer for internet.
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January 2024 by Tsuneoshi “Black Senpai”
This provider being brand new had me on my feet with anxiety as to how good their service was and to how expensive their plans was. I'm here to tell you that from just 1 phone call all of my questions were answered in a timely and professional manner. 100% recommend this provider, great speeds!
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December 2023 by Carina Quinn
Just like all the other bad reviews - it works great at first, but after a few months the speed starts to degrade. I called customer service last week and they told me there is no problem, but I should get their extender. Instead, I tried testing things myself by removing some devices from the network and moving my laptop closer to the router. Didn't work. This week it has continued to degrade. I just clocked 9.9 down/39 up. Useless. I've been trying to contact customer service for an hour and it goes to a recording "Your call can not be completed at this time." This is DURING business hours. I feel like we've all been scammed.Not to mention the total mess they made of the neighborhood when burying the lines. I've had fiber installed in other homes (not this state, of course) and there were no issues like this when the laying the lines! That should have been my red flag to stay away!
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December 2023 by Gary Owen
Have loved this service since I got it but had my first problem.. internet been down since Wednesday night.. no one can tell me when they are coming to fix it.. got email that said they may be out today but not sure?.. very poor communication with service department.. update from first review.. just talked to tech support AGAIN.. still a maybe for today.. if I stay home on Sunday it’s a maybe also.. or wait til 8 am Monday to speak with someone in charge .. no internet for 4 days and best they can do is maybe?? Guess I’ll be looking for another provider
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December 2023 by Chad Zigler
good internet, just can't open ports up that i needed to be open. port what i needed on the router, my personal router and their router. nothin workin. ports gotta be open for anything to work if port forwardin or notdon't use this company if you got 4glte personal cellspot to boost phone signal, text and datathey only allow 1 port to be openshould've stayed with suddenlink/optimummight just go back to it if they can't open the ports, ports gotta be open, can't just port forward on router and expect for it to worksince they refuse to open the ports from their own modemi be goin back to optimum, but another updated modem, have them open the ports i need to be openbe connected to the device i need, i can connect 50 different wifi routers to the optimum cable modem and 4glte personal cellspot be connectedfor connect2first fiber optic, they ain't openin the portsUDP 123, UDP 500, UDP 4500take me of bridge mode and open the portsthey just don't wanna do anything to over power the system there
