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October 2022 by D Davis
$69.99/m for 3MBPS download speed. DO NOT BUY CENTURYLINK.
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July 2022 by The Masons
We signed up for internet and received our modem. Over a week later we still don’t have internet. I’ve had 3 tech appointments all cancelled by Century Link without anyone telling us. They keep saying “there’s an outage” causing the issue. Now they’ve rescheduled us for a week from now. This is absolutely unacceptable.
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May 2022 by Rusty Shackleford
Possibly the worst customer service I have ever experienced. Terrible internet service, with no upgrade speeds available.
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March 2022 by Tanesha Lee
The customer service is just as terrible as the internet service. I was given a different number to call and then I was transferred. I was given a different number to call by the first representative, and then I was left on hold by the second representative and once he realized that I wasn't hanging up he finally transferred me. FINALLY the third one took care of my issue. No internet is better than this internet.
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December 2021 by David Vaughn
Worst service. Several neighbors and myself had our internet all go out on Saturday. Call to report it and Centurylink says there's no outage. Creates a repair ticket and two hours later I get an email saying my ticket was canceled due to an outage. NOW....it's Wednesday; I call and they tell me there's no outage and ask if I want to put in a repair ticket. Absolute worst company out there.
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November 2021 by just some memes hear
What even is this? It should be illegal for them to sell service this bad to someone. I can't even listen to a song on Spotify without it stopping to buffer. I don't even bother trying to download or play games anymore. The last time I tried downloading a game it was at 25% after 16 hours. The only reason I have this "internet service" is because I need it for my school work and Google meets which I can't even get into half the time and I end up having to join on my phone. Verizon cellular data is faster than CenturyLink. The only other provider in my area was Suddenlink which didn't work at all. But now this new First Election service is in my area and I will be getting it installed on Thursday. CenturyLink is straight up ripping people off by selling them internet that is probably slower than dial up.
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October 2021 by Devin Jefferson
Their service is not consistent. It randomly disconnects for literally no reason. Which in 2021, is genuinely not acceptable.. I found myself constantly having to restart the router in order to get decent performance. For this reason I never really have trusted DSL.
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October 2021 by Dakota Mcavaney
Don't bother. They'll give you a setup appointment, then cancel it the day of, then schedule you another one for a month out then cancel it. Then schedule you another one for a month out. And never come setup your internet at all
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June 2021 by Lee Antoinette
Customer service has to be the worst in the business. The internet speed and reliable is good but talking to there customer service is the worst.
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May 2021 by Courtney Kohrs
I have had horrible service for over a week now. I have talked to several people and until today 5/17/2021 no one would schedule a technician. They always went through the have you restarted your router? Swap ends on your cord. It doesn’t fix it. So then I finally got someone to schedule a technician and then they text me and told me the problem was fixed and at that point it seemed like it was. Now (2 hours later) it’s not working again. Plus can’t get them to schedule another technician. They just keep telling me it’s because you use too much internet. We have not been using any more than we have for the past 2 years. Probably less really because it has been pretty outside so that’s where we have been until today’s rainy day.
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March 2021 by Tyler Walters
By far the worst internet service I've ever had. I've lost internet service several time a month. If there was a way I could give them less stars I would.Edit: had to go through 3 different numbers and currently still on hold. Will update tomorrow when I actually get through to someone.
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February 2021 by Shanitta Wilson
When I had service with them I had no problem. Always able to help me. I moved and had to cancel my services because they did not service where I moved to. I was told I would get shipping label to my email/ mail and didn’t receive one so I went to the post office and paid over $20 to have it sent back to them. They told me my account would be closed so I couldn’t check anything anymore. Well I got an email saying my bill was due which I was told I wouldn’t receive one because I had just paid 5 days prior to canceling services. I got my package back in about 5 days. I called to see what going on. She said that I shouldn’t have a bill adjusted it and said I didn’t have a bill and that she will send me another shipping label out that day. I finally got it days after she said I would and I sent it back that day. A month later I get a check because it turns out I overpaid and saying they received my equipment. Two months later I just got a bill for $109.09. I had to call multiple times because they kept hanging up on me and the chat kept saying the same thing. Finally talk to someone and I explained to her that I had returned my equipment and that I’m not sure why I would get a bill. She got smart and was like “Well that’s what is showing in my system so when did you turn it in.” Then she got quiet and said oh well I’ll take that off your account. No apologies because they had received it or for getting an attitude just that she would take it off. I asked for her name and she said I’ll give you the adjustment id. Well if I were you then I would make sure to check my bill at all times because it doesn’t make since that they are trying to get over on people. I was going to ignore it and say they made a mistake but if I did then it would have hit my credit and it would have been nothing I could do about it then. Please pay attention.
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February 2021 by Jackson Moore
The worst service I’ve ever experienced! Paying for a high speed and not even getting a fraction of the promised speed! Customer service has me on hold for two hours just to cancel service. Do not use century link!!!!!
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January 2021 by Cristy Adkins
I've been waiting almost a month for install. Firstly I called for a technician within the first week of moving into a new property and get a tech scheduled.Day of, no-show.I call and am told more wiring work needed to be done and would be done by 10 Sept. I call 11 Sep. Nope, not done. The agent schedules me for 18 Sep and assures me things will be done this time (likely language breakdown, not surprising.) Evening of the 17th past their customer hours, I get an email saying they won't be out here because more wiring needs to be done.Oh and they've already charged me a month of service.I've had to withdraw from online classes and have been relying on phone hot spot for three weeks. They don't care about their customers and the fall out. I'm currently looking for other providers that service the area I now live in.
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January 2021 by John Helsley
Waited a week for a service call to turn on service. Never showed, though they stated they did and would have to return because this was a "big job." Waited another week for a second attempt. Never showed, and customer service started the second appointment was never made. Was told they would make me a third attempt appointment in a week.CenturyLink, you are a joke.
