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July 2024 by Dustin Hall
Super slow and with three people working inside and only two customers present I don’t see why it should take 20 minutes to deposit a check in the drive-through. I had to sit here for five minutes before finally having to push the call button because none of them were even going to acknowledge that I was there. Poor customer service
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June 2024 by tyler durden
Very helpful and reliable people to ask for help or customer service
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April 2024 by amanda mcintyre
Do not bank here! I have had multiple transactions that were deposited into accounts that don’t belong to me. That’s with me giving them my account number. I’ve deposited cash and they miss counted and deposited the wrong amount and when I went back to they basically acted like I was lying until they found my deposit. It’s an awful bank.
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March 2024 by Victor Hernandez
Love the workers their. So polite and helpful. I had to stop going to John Harden location due to horrible management. Thank you Main St. Locatiot
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February 2024 by Angela Gattis
Great place to bank! I've never had a problem with this location or any of the other 4 that I've used. Thank you for keeping my money safe and for the great service ?
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September 2023 by Desiree Thompson
Kept debating on posting due to used to love using them. It gets worse each visit gone. Everyone seems to be unknowledgeable on things. Never had issues with previous workers and they was absolutely wonderful. However everyone now seems to hate their job(which is shown with behavior) and gets bothered with the slightest inconvenience made. Will be going to other location in Jacksonville( love them) or changing banks all together.
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July 2023 by Google user
All I can say is that the employees and management here alike are in desperate need of training!
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June 2023 by Marji Houston
All I can say is that the employees and management here alike are in desperate need of training!
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March 2023 by Ezequiel Ocampo
Great customer service
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July 2022 by Tori Treal
Seems like the call center is not doing there job
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February 2022 by Mike Conrade
Can’t talk to a live person. Need a 800 number so you can check your balance.
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September 2021 by Dana Wilson
This is the slowest bank ever. Use to be much better but has gone down hill. Never had to wait in line for 15 to 20 minutes. But this is every visit now. Hate coming here to main street Jacksonville. And to top it off one car in front of me and that is all it has been. Maybe put some speedier people in the drive through. This is awful.
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August 2020 by John Clark
Very rude When you go this bank for DepositAct like they pay
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June 2020 by Kelsey Peterson
I love the bank cause when i have always into the bank they have always been very helpful to me and the have always answed my question when i had one
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March 2020 by OB LaM
Very poor customer service and rude attitudes.
