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February 2024 by Cash Haight
Person at the counter was rude and indignant. She kept having to go back and talk to the manager repeatedly. Then said her server crashed and would not sell me a phone
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February 2024 by John Hurst
I walked in really without a clue of what I wanted. I walked out with a new phone and a wifi, I was actually in need of both. The lady who helped me was very knowledgeable and courteous. I would recommend this outlet to everyone I know. I'm just bad about remembering names or I would have mentioned who the young lady was who helped me.
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January 2024 by Lou Emberson
Terrific job fixing my phone.
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November 2023 by Allison Hoff
Amazing customer service from Kaleiya, Toby, and Brodrick (not sure if I spelt the names right I lost the sticky note with their names on it that I asked for) they kept us very entertained while waiting for my old phone to transfer everything to my new phone and were very funny and nice!
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October 2023 by Victoria Huddleston
I switched from AT&T to T-Mobile and I'm satisfied with my decision. I have been with AT&T for many years and was fed up with their service. I really haven't been with T-Mobile long enough to say how good they are, but, I can say, anyone is better than AT&T. My AT&T phone was stolen and I reported it stolen several times, but they continued charging it To my account for another 2 years without crediting me for their mistake. Their customer service stinks. I am very satisfied with T-Mobile's customer service, the transfer was easy and they got my requests right the first time.I'm so done with ever doing business with AT&T again. They used to be the best, but, they got too big for their britches and stopped servicing their customers in a proper manner. My bill with them was never, not once was it correct.I have confidence that my needs will be taken care of by T-Mobile each and everytime!One more thing, I haven't had a problem with communicating to anyone outside the U.S. which means, they speak English. It's nice being able to understand the person on the other end for a change.
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October 2023 by Sierra Minton
T-Mobile is the place to go. I went in with a problem with my phone not connecting to the Internet. Alissa came to my saving grace! She was polite, very knowledgeable, & knew exactly what to do!! She fixed me up within a few short minutes! I definitely recommend the central avenue store as well as going to Alissa for all your phone,tablet,wifi,smart watches & other needs! Thank you Alissa for getting me back up & running! & Thank you for being so polite & understanding! 10/10 recommend!
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October 2023 by Amy Alvis
Alyssa and Tiffany were great! They helped us so much in getting me and my family switched. They stayed way past closing hours just to make sure we left with what we needed. Highly recommend!!!
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September 2023 by Katherine Lucero
They couldn't help me resolve my issues with my phone and tried to get me to add a line & CHG my phone number that I've had for over 20 years just to get a new phone. I only need a free inexpensive phone as I've purchased the expensive brands & they've crapped out on me within a year. I've always had great experience and they've always been able to help me. I'm so disappointed ?
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July 2023 by Josh Stacy
They lie and swindle. Was a sprint store that operates like a sprint store. They offer programs that Tmobile doesn't honor. Ask for the regional manager's number and they'll tell you they can't provide it because she doesn't have a work phone. Lies and scams
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March 2023 by Steve C
Alissa did a great job bringing us from a Samsung JG3 and Galaxy S7 to the current technology with iPhone 12 and Galaxy S23+, all while getting us off ATT and mirroring the phones. We had to do very little work on our own to be up and running. She did this while we went to to Don Juans to eat lunch and get some margaritas! Excellent job!
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March 2023 by Janice Davis
Cody was fantastic at helping me figure out what was wrong with my phone.
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February 2023 by roger & karen dye
we went to the T-Mobile Store at 3834 Central to buy an internet and cell phone package. We received great service from the Sales Rep. Cody. He was efficient and helpful and answered all our questions. Looking forward to faster internet and lower bill with both
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February 2023 by Windy Michelle
I have honestly never received such bad customer service. I have been in there twice this week, trying to get help with an urgent matter, and have been treated terribly both times by two different employees. I won't be going back to this store ever again.
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February 2023 by Matt Toska
Didn’t know the difference between an iPhone 11 and 14. Tried to give us deals with less trade in value. And they put insurance on the phones after we repeatedly said no. Could not be less helpful.
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February 2023 by philip jones
If you need to go to a T-Mobile office there are several in Hot Springs this is the main store they are very knowledgeable and helpful
