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April 2024 by Brittany deSomer
Frederick provided me with the best customer service today! He was so kind and helped walk me through choosing a mattress which can sometimes be overwhelming. He answered any questions I had and took the time to talk with me. He assisted in an amazing mattress purchase and helped me stay within my budget! The process was so easy from start to finish! Thanks Frederick!
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April 2024 by Myra McGilvary
Excellent customer service. Very caring and knowledgeable staff.
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April 2024 by Sidney Cull
Buying from Mattress Firm was a wonderful shopping experience. Frederick answered every question that my wife, and I had. Buying a mattress is not easy to find the one that feels comfortable. Thank you, Sid
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April 2024 by Shane Cousins
Frederick was a great help and excellent communicator. I strongly urge any customer to request him if looking for a new mattress.
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March 2024 by Ron Kerr
Quick easy and affordable!
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March 2024 by Dickey Chambers
We are returning customers. Very appreciative of how we were treated. Also, fantastic pricing!!!Definitely would recommend to all of our friends.
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March 2024 by William Johnson
If you want a no hassle no pressure experience when shopping for your mattress then this location is your first and only stop. The sales rep Fred was very helpful, attentive, and an absolute delight. We found exactly what we needed and had a great experience doing so. Thank you Mattress Firm and most of all.... Thank you Fred!
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March 2024 by Cy Holliday
Salesman, Frederick, was great. Very knowledgeable, professional and polite. Store is well located on the main shopping street in Hot Springs and offers an excellent selection of mattresses in a reasonable price range.
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March 2024 by sheryl talley
Fred was so very helfpful, great salesman, not the least bit pushy but very attentive. I highly recommend seeing Fred at Mattress Firm of Hot Springs.
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March 2024 by Tom Blackford
Love my mattress and pillow. Thank for your good service's
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March 2024 by Tammy Fant
Thought I was getting good service at this store, wrong! "Sleep Expert" Craige Barlow was too interested in making a sale instead of making sure the investment I was making would be something I would be happy with. Believe me, it was expensive. Never explained or took into consideration how HIGH my new mattress & box springs would be off of the floor. Never asked or mentioned "bunkie board" instead of box springs. Requested from Mr. Barlow to exchange box springs for bunkie board after 1 day of new set up. It is a safety issue for me!! He was rude to me on this call and told me "I should have done my homework before buying the mattress." called him back 3 days later and this is what I was told, "the only way that would happen I would have to drive apprx 3 hours one way to store in N.Little Rock to make the exchange." On the initial pick up of my new purple mattress & box springs, Frederick didn't have a clue how to safely secure the items in back of my truck with "my ratchet straps". He would not listen to me, made the comment "they don't let women help load items." WOW!! Box springs almost blew out of the truck before able to safely pull over and redo his mess. Reassured by both Craige & Frederick they would secure my load when I came to pick it up. They only deliver in Hot Springs area. Very unhappy with the service I received there! I regret not checking out other facilities in Hot Springs that offer better customer services.
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March 2024 by emtA5
Friendly knowledgeable staff. Clean neat business easy financing options.
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February 2024 by Diane Marosy
The hubs and I stopped in at Mattress Firm on a whim. I am a SHOPPER, doing my research and comparing brands before making a decision. That all changed with Frederick, our Sleep Expert. This gentleman was SO knowledgeable, with a wonderful sense of humor and endless patience. He helped us narrow down our selection (hubs likes soft-medium, I prefer a firmer mattress), and ultimately found the PERFECT hybrid that both of us were extremely happy with. If I could give Frederick and Mattress Firm 10 stars, I would. This was, without a doubt, one of the most pleasurable shopping experiences I have EVER had, bar none. Thank you, Frederick. You were AMAZING!
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February 2024 by Brian George
Very helpful, knowledgeable and went over the top for me.
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February 2024 by Kent Parker
Personable knowledgeable no rush experience. Couldn’t have been better.