-
March 2024 by Douglas Highsmith
Like many others reviewing here, I rented a space here and got robbed. Their insurance is worthless as you need both photos and receipts for lost items to recover the value. Sure, lemme just pull out that receipt for the 20yr old set of golf clubs that were stolen! Do not rent here. You've been warned.
-
February 2024 by Jeff Moore
Good area, security, access and prices.
-
February 2024 by James Prendota
Do not rent from this company they have units with electricity that doesn't work and don't know if it works or not they have units wide open filled with trash no one is there and gates wide open furniture just sitting out that people probably don't I never saw a place like that before and probably lost my money to them but save your money they are working from a call center in a different state
-
February 2024 by Michelle Dampier
Where do you begin
FYI property manager does not go weekly ...
-
December 2023 by Bill Curry
Setting up an account was so easy . The representatives on the phone were great . Customer service was at an incredible level
-
August 2023 by Holly Whisenhunt
I started a rental with this company in November of last year. I am chronically ill and in the hospital so I put everything on auto draft. Nothing was drafted after 3 months and received an auction notice via email. There was no certified letter or any forewarning. I paid it promptly. Since March I haven’t been able to contact anyone..again I had it set to auto pay. No phone calls saying I was 3 months late. I was told today that the unit was locked down via the call center but a fellow tenant there said the door to the unit is open & free to whoever can get my things. I have been lied to. The person who answers the phone doesn’t understand basic English and got rude with me several times and called me a liar. All I’m asking is to make sure my things are still there and safe but no one will meet me to see that personally and or accept payment from me. I have asked for the owners name several times…I am filing a police report on Monday and my attorney will be reaching out as well. Why is it so hard for a business to handle things properly? I actually wonder if the owner knows what’s occurring. Just stay away from this place. The people who are running it are thieves and nothing is safe. I will edit I remove this post if someone will call me back. If not I will be involving the police and my attorney. I also have placed a call to the better business bureau and also the 7 on your side. Please just do the right thing! I’m trying to pay a bill. In what world is holding someone’s stuff hostage the right thing to do? I hope you are proud of yourself..honestly I’m only going this far because I want my things especially family items from my childhood and my sons life. Just do the right thing!
-
June 2023 by Billie Linder
Customer service was excellent!
-
June 2023 by Samantha S.
This place is a thieving zone. I rented a storage there unit 119 in April 2023 and went up there June 2023 to get my belongings and all my belongings were stolen and they never compensate me for my stolen good. Do not rent this facility or else you will regret it. Go somewhere else stay away from this facility I give them no stars become they don't even deserve 1 star. Stay away from this facility the owners are thieves
-
June 2023 by Raven Lyric
I was at this facility for 3 months. After 2 months someone broke into my unit and stole the majority of my things. A week had passed, I already filed a police report and insurance claim but the owners never tried to contact me about the break in. You can’t even speak to anyone directly, you go through a call center. I’ve been told the manager does “weekly walk throughs” but it’s been weeks since anyone’s actually been there. They need better security and/or an on-site manager.
-
April 2023 by William Johnson
It seems to be secure but has a major rat problem
-
January 2023 by Steven Segal
pretty cheap. easy experience. Been in there for a year and no issues.
-
November 2022 by Jenny Trussell
Drove over an hour and a half rented trucks and movers for units one in an auction the agreement with me at 8:00 and it had been the same for several days. But upon arrival we were told that the only person that could let us in was at work and his other job so we lost wages we lost money and 2 weeks later still haven't recouped the losses it is going to take to make it down there to actually get the merchandise won in the auctions. They've said that they could knock off a couple of the deposits for 75 dollars each on the five units that we have to get cleaned out but still celebrates you know it was raining and cold and it just kind of a hassle and a waste of a day and man hours and lost wages
-
November 2022 by earl belle
Terrible customer service. I moved out of a unit and am still being charged for it. No response from Trevor the local manager nor Austin the regional manager.I sent pictures of a clean empty unit to Trevor but no response.The man picked up the phone can't do anything except collect the rent.
-
July 2022 by Cole Runyan
Safe and secure
-
September 2021 by Ryn Nicole
They stole my $4000 bedroom set and blamed it on another tenant. They gave me a random ladies personal information ( name and phone number ) and when I called her I was told they stole her things as well. They changed the gate code on me and continued to let me pay for my storage for 2 months before I had to jump the gate just to find that all my stuff was gone. Idk if they’ve gotten new management since then but I would not trust these people in this area of Hot Springs regardless.
