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October 2021 by Dennis Burrows Jr
nice store friendly & helpful staff!
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December 2019 by Cynthia Watson
On Tuesdays in my town, people over 55 can get an additional discount with a Kroger card!
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November 2019 by Arielle B.
Writing a review about this store is easy. Why? Because I can't say enough about how much this store located at 215 Airport Road, Hot Springs, AR SUCKS BIG TIME! WORST STORE, HORRIBLE AND UNCARING CUSTOMER DISSERVICE, AND THE KICKER IS MEAN, NASTY, MANAGEMENT! Before I go into specificity check online at other reviews of Kroger Stores all over the country in general and how many disgruntled, dissatisfied customers they have because the reality is they don't give a damn about their bread and butter customers who pay their salary! They treat customers like excrement. So here's my unequivocally truthful account of my horrible, unconscionable experience there and executed by horrible anything but customer friendly managers. On March 6, 2018 I was shopping at this store as I had been since August 2017 when I first started shopping there. Was having a casual conversation with a woman in produce named Billie Jean (Michael Jackson's song of the same name is completely on target and quite apropos lyrically and matches this crazy whackadoodle precisely! Lyrically calls her a liar) Anyway was having a convo about tomatoes and other casual things and prior to that on other visits I was congratulatory and very cordial to her as she was pregnant and had she told me that May was when her baby was due. That was in March 2018 when this abomination of an experience happened to me. After her and another employee finished chatting, she walked away and I continued my shopping still in produce dept. Next thing I know an assistant manager walks up to me and says he wanted to speak to me. So taken by surprise i ask him is there a problem. He then goes on to say that he has an employee (he said this Billie Jean) in the backroom crying and saying that I said I hope her baby dies!!! Was he serious? I was so stunned at that preposterous allegation my mind just shut down. I was between extreme anger and wanting to cry! Just speechless! And the blatant lie she spewed from from her lying mouth, falsely accusing me of something I never said, something I would never say to anyone ever, bearing false witness and slandering my good name was guess what? Believed by this guy! Of course he would defend her and was denied the right to face my accuser and not believe me b/c she's what? an employee who by the way is long gone having left there probably around the time of her child's birth but Idk exactly when she left. Gee what am i just a lowly customer who supplies dollars to their income base! Yes banned from the store on the unproven, unevidenced basis of the say so of "sweet, lovely" Billie Jean! (Come to find out from a former employee who retired that this Billie Jean is not playing with a full deck and not "all there". That she lost a baby in a car accident while pregnant a few years prior. So probably had a mental block and misconstrued what i actually did say "that it is really hard to raise children these days" totally out of proportion. Smh Never returned for about a year. i had been shopping at that very same store again with no interference or complaints by anyone whatsoever, (albeit they watch everybody like Big Brother scrutinizing everyone like would-be criminals on cameras left, right and center one might wonder why nothing or nobody said anything as I was shopping there for the past 8 months at least once a week and some months even 2-3 times a week. So wth is the problem? THEY are the problem! So all of a sudden out of the blue yesterday I went to pick up something I had ordered and stopped at the deli bar for some food. A woman dished it out into a take out Styrofoam box, hadn't gotten a chance to pay for it, and again same modus operandi only this time a tall blonde woman with an Ass't Mgr outfit slithers yes unobtrusively comes up out of the blue and confronts me harshly like I was some kind of criminal. Her name was Belinda something and harshly stone coldfaced w/soulless eyes tells me "You've been banned from
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November 2019 by LaurieArielle B.
Writing a review about this store is easy. Why? Because I can't say enough about how much this store located at 215 Airport Road, Hot Springs, AR SUCKS BIG TIME! WORST STORE, HORRIBLE AND UNCARING CUSTOMER DISSERVICE, AND THE KICKER IS MEAN, NASTY, MANAGEMENT! Before I go into specificity check online at other reviews of Kroger Stores all over the country in general and how many disgruntled, dissatisfied customers they have because the reality is they don't give a damn about their bread and butter customers who pay their salary! They treat customers like excrement. So here's my unequivocally truthful account of my horrible, unconscionable experience there and executed by horrible anything but customer friendly managers. On March 6, 2018 I was shopping at this store as I had been since August 2017 when I first started shopping there. Was having a casual conversation with a woman in produce named Billie Jean (Michael Jackson's song of the same name is completely on target and quite apropos lyrically and matches this crazy whackadoodle precisely! Lyrically calls her a liar) Anyway was having a convo about tomatoes and other casual things and prior to that on other visits I was congratulatory and very cordial to her as she was pregnant and had she told me that May was when her baby was due. That was in March 2018 when this abomination of an experience happened to me. After her and another employee finished chatting, she walked away and I continued my shopping still in produce dept. Next thing I know an assistant manager walks up to me and says he wanted to speak to me. So taken by surprise i ask him is there a problem. He then goes on to say that he has an employee (he said this Billie Jean) in the backroom crying and saying that I said I hope her baby dies!!! Was he serious? I was so stunned at that preposterous allegation my mind just shut down. I was between extreme anger and wanting to cry! Just speechless! And the blatant lie she spewed from from her lying mouth, falsely accusing me of something I never said, something I would never say to anyone ever, bearing false witness and slandering my good name was guess what? Believed by this guy! Of course he would defend her and was denied the right to face my accuser and not believe me b/c she's what? an employee who by the way is long gone having left there probably around the time of her child's birth but Idk exactly when she left. Gee what am i just a lowly customer who supplies dollars to their income base! Yes banned from the store on the unproven, unevidenced basis of the say so of "sweet, lovely" Billie Jean! (Come to find out from a former employee who retired that this Billie Jean is not playing with a full deck and not "all there". That she lost a baby in a car accident while pregnant a few years prior. So probably had a mental block and misconstrued what i actually did say "that it is really hard to raise children these days" totally out of proportion. Smh Never returned for about a year. i had been shopping at that very same store again with no interference or complaints by anyone whatsoever, (albeit they watch everybody like Big Brother scrutinizing everyone like would-be criminals on cameras left, right and center one might wonder why nothing or nobody said anything as I was shopping there for the past 8 months at least once a week and some months even 2-3 times a week. So wth is the problem? THEY are the problem! So all of a sudden out of the blue yesterday I went to pick up something I had ordered and stopped at the deli bar for some food. A woman dished it out into a take out Styrofoam box, hadn't gotten a chance to pay for it, and again same modus operandi only this time a tall blonde woman with an Ass't Mgr outfit slithers yes unobtrusively comes up out of the blue and confronts me harshly like I was some kind of criminal. Her name was Belinda something and harshly stone coldfaced w/soulless eyes tells me "You've been banned from the store" So as I am attempting to defend
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October 2019 by Lydia Palacios
great place to shop and good location
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May 2019 by Dave Lindhag
Always good
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December 2018 by Donna Detwiler
Great store and love the lady behind the counter
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May 2018 by rusty jeep
No spare ribs,no cavenders seasoning,..if I can't get it at one place I'll do without
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October 2017 by Morgan Smith Stone
After several great recommendations of wonderful customer service and quality. I decided to get my Floral Arrangements for my Wedding from The Floral department at The Airport Road store. My Initial meeting was wonderful! They were so sweet and were very easy to work with. We decided to get 2 arch decoration, bouquets, and boutonnieres from them. We asked for a rough estimate. After we had been given a rough estimate we asked if the price would very a whole bunch or be close
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December 2016 by Lynne Miner Haufe
4 days before Christmas, when the thought of grocery shopping is dreadful, I dragged myself into Kroger (after completely rejecting Walmart as I saw how full the lot was).
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December 2016 by Terra 'Tidwell' Green
This is the best shopping experience I've ever had. The store is clean and well organized. The people are so friendly. Kathy in the Cheese dept. and Angela in the Meat dept. went out of their way and above and beyond to help me find great deals or recommend different items. We don't even live in hot springs, so this is a bit of a drive for my family, but based on today's experience, this is our new grocery store!!
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June 2016 by Vic Broberg
I love Kroger! I live in PA now my career and pursuing post graduate work and there are no Kroger up there. It is nice to get to visit such a clean sore with the kindest, most helpful associates ever.
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January 2016 by Pork Fried R.
Hey, hey, hey haven't been by since their remodel.... Bet its the bee knee's they HAVE THE COCA COLA super drink mix machine, you know the one that has syrups you add to make all sorts of varieties. Yee haw! Love the deli luscious foods try the SUPER FOOD salad !! Or the CRAB LOUIS !! can't wait to try the sushi at the super neat dine in counter !!
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June 2014 by Dennis Arington
This pharmacy is full of crap been doing business here for years and someone else filled a script in my wife name without asking for proper documentation abd now my wife is going without her meds. This is a second time this has happen. I will continue to get my groceries at Kroger but I will let all my friends and family who use this pharmacy to switch like I am about to do. They way they are treating good honest customers like my family of 8 who all use this pharmacy is not how you treat so called valued customers.
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January 2014 by Jack H.
Decent store with same departments as lower central store. Something to keep in mind if shopping here is access can be tricky! By that, I mean traffic here can make left turns tough. Proximity to Walmart on Albert pike make this stores location more convenient for all round shopping.
