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October 2023 by Brady Tedder
Austin Boyett was far beyond helpful helping me find a perfect car that fit my needs. He exceeded my expectations throughout the entire process and was more than willing to help out in any way possible. I am very grateful to have stumbled upon such great help and a perfect vehicle.
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September 2023 by Whitney Marie
If you want things handled correctly the very first time then Orr is the dealership you need to go to. Their service department is phenomenal!
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August 2023 by Shelby Willingham
The easiest car buying experience ever. From start to finish Dexton made this a flawless experience. I was greeted at the door, the truck I was looking at was right up front waiting for the test drive. All of my questions was answered honestly. I told Dexton how much I wanted to pay each month and within an hour I was leaving with exactly what I wanted. Dexton and his associate Rex made this process super easy. If they don't have exactly what you want go talk to them and they will find it. I have been looking for two years and they found the exact truck I wanted and the price I wanted to pay. I promise you will not be disappointed! I am tickled with my new truck and couldn't be more thankful. I will definitely go back for further purchases. Cadillac y'all have two great salesman!
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June 2023 by Jim OConnell
Ordered a new LYRIQ through them last year. Agreed at order time it would be at MSRP. Salesman called yesterday to advise they changed their mind and would be adding $10K over MSRP. Promises made at ordering were broken. Canceled my order. Too bad, moving to the area this year and was planning to use them as my primary dealer going forward. But now trust is broken.Edit June 2023: Now a month after they said dealership GM would address below. Not a word. I have heard good things about Parker in Little Rock, going to work with them now. Just couldn’t deal with a dealer who has broken trust like this.
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May 2023 by Jim P.
Ordered a new LYRIQ ordered through them last year. Agreed at order time it would be at MSRP. Salesman called yesterday to advise they changed their mind and would be adding $10K over MSRP. Promises made at ordering were broken. Canceled my order. Too bad, moving to the area this year and was planning to use them as my primary dealer going forward. But now trust is broken.
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May 2023 by Tom
Avoid this dealership, they are untrustworthy. They practice bait and switch tactics to get you to preorder a vehicle. Then when it gets close to delivery time they tell you they want $10,000 over MSRP. Don't waste your time.
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May 2023 by Carol DiRaimo
Blatantly lied to customers about the Cadillac Lyriq. Promised to sell at MSRP and deliver anywhere in the country. Then today tried tacking on a $10,000 ADM. Reporting to Cadillac for unscrupulous bait and switch tactics. BUYER BEWARE!!!
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April 2023 by Tammy D.
AVOID this place at all costs!!! Unprofessional, dishonest and unethical. First red flag: I was not given copies of contracts, warranties or finance company information the day I bought the vehicle. None. It was also represented to me that the full TT&L amount would be rolled into the loan, not true. They didnt even send enough for the excise tax. Now its my problem and someone elses mistake. Jeff, the sales manager at Orr Cadillac, in addition to lying to me, was very condescending and spoke to me like I was completely stupid. Yet, can't take the heat if the customer gets mad. He hung up. That was his response to my frustration....talk to me like Im just a stupid female and then hang up on me. No offers to make anything right on the difference, everything was everybody else's fault and everybody else's errors. Bottom line: take your business somewhere else....these people DO NOT CARE about the customer. If you have an issue after the fact, they WILL NOT help you. Worst car dealership I have ever dealt with!!
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April 2023 by Frankie
Great customer service and friendly staff.
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April 2023 by Conda Chandler
Great service. Keep you informed about your car.
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April 2023 by Misty E
I have no doubt the men that worked on my car in the service center saved my life!!! Im a travel nurse and drive across the US. My car had been looked at in 3 different shops. I had been told "its fixed" "this needs replaced but safe to drive." My car was to to the point of the front end being held up by a remaining 1mm of metal! I can only imagine if it had broken while traveling down the interstate at 80mph! This shop is fast, professional, and they truly care about their customers! Thank you all so much!
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March 2023 by Laura Redfearn
The whole Orr team is absolutely awesome, Nick our sales guy is the best. Definitely recommend Orr Cadillac
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March 2023 by Brittnie Bates Heath
My husband and I recently purchased a 2023 Cadillac Escalade from Gregg Orr Cadillac. Our salesman, Dexton, as well as the other employees we encountered were amazing. We highly recommend this team for your next car buying experience.
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February 2023 by Ashlee Gibson
They are absolutely the BEST dealership in Hot Springs!! They helped me find my dream car and they made it SO Easy. I will be a returning customer for sure!
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December 2022 by Michael Vickers
I highly recommend Lance in service at Orr Cadillac. He was very professional, detailed and took his time to answer all my questions and take care of my needs. First class service. Thank you Lance!
