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June 2023 by Donnie D.
The absolute worst pharmacy in Hot Springs. If my insurance didn't make me use them I definitely would not. Customer service is out the window at this establishment.
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March 2023 by Delia A.
NEGATIVE MINUS- The pharmacist Mosses, was very rude and unprofessional he started screaming at us, while we were asking for help to get a prescription transfer from another State. The other worker was no help at all either. When we asked for help the worker walked over her computer and just handed a paper to us without explaining anything, she walked away stood in front of her computer and ignored us the whole time completely.This the 3rd time they do this. I wonder if is racial discrimination because they always giving us the same treatment,(it sure feels like that). Issue was not resolved at all and I'm very disappointed about their poor quality service.
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March 2023 by Scott M.
This CVS has been a major headache. I have had the same prescriptions for years being filled at a different CVS location and never had even one problem. Moved and have been using this one (it's the only CVS is Hot Springs). With simple refills there's always some problem and I have to fight with them to get it sorted. You can tell the people on the other line don't listen to what you're saying and don't care. Twice I have also driven over after getting the notification (all) my proscriptions were ready, to get there and one wasn't filled. Rather than just refill it while you're there they tell you they need 2 hours minimum to fill it (even after showing the notification that all we're supposed to be ready). I live 20 minutes away so I ended up wasting 40 minutes each time this happened. Just really bad service. After years with CVS I'm switching to a different pharmacy.
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September 2021 by Joshua J.
UPS redirected a package to this CVS after waiting exactly 2.5 seconds at our front door (recorded on Ring camera). My wife tried to pick up the package from Brenda at this CVS... Brenda basically accused my wife of trying to steal this package... even though we have the same last name on her DL, Brenda insisted the UPS sticker likely blew off the door, then apparently she assumed we were trying to steal the package... on camera, inside a CVS... yeah I'm sure there are actually people who find UPS stickers on front doors, then take them, but only wait to try and steal them when their name exactly matches the delivery recipient.
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July 2021 by Neil S.
It's no wonder why this CVS in Hot Springs has such low ratings. I tried to reach the pharmacy through numerous phone calls that stretched over a period of almost an hour. To no avail, I finally got a person to answer on the general option. Explaining to her was like talking to a recording again. She couldn't have caredless what difficulty I had and how long I had tried to get someone to answer in the pharmacy area. All she said was, "I can transfer your call to the pharmacy." Wow, that was a lot of help!! Anyways, you want to get someone to answer, then hit the option that says you're a physician. Pharmacist picked up on the second ring. No apologies, didn't care how long I had been trying to call and speak with someone. I wouldn't rate this store a "1". Very unsatisfactory in my opinion.