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September 2023 by Layla Gorman
i would give 0 stars if i could. my family went to go look at a new car, we pulled up to the lot, got out, looked at the car we wanted, had a sales rep walk right past us with no comment. not even a “how are y’all today? i’ll be right with y’all.” we proceeded to walk inside, we got stared at by the front desk worker, they were no help. we had someone come up to us to ask what vehicle were looking at, they couldn’t tell us any info on the vehicle. i appreciate them for being honest of knowing nothing abt the vehicle but they didn’t try to get someone to help. they told us that they would go back & find a sales rep., never found one. we loaded up & went to another dealership.
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September 2023 by brenda hatridge
I bought my car there and my husband just bought his as well. Spencer was our salesman and he is very friendly and knowledgeable about the bells and whistles of the vehicles.
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August 2023 by lynne border
We had a very positive experience buying my Tucson Hybrid. Michael Collier is a very experienced, knowledgeable sales rep and was nothing but helpful throughout the entire process. This is my third Hyundai in 10 years and the second from Cavenaugh. Cavenaugh has always been upfront and fair with me! You won’t regret dealing with them!!
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August 2023 by Stephanie Martinez
Dealing with this dealership is a nightmare. They keep your car when you go in for warranty work. Will not answer the phone when you call. My 2015 sonata is losing oil. I have had my car in the shop so many times. They refuse to fix the oil situation and tell me “it’s not a leak your losing oil?” Ok, fix it? A solution? Why am I putting a quart if oil in weekly? This time it’s been over a week and still nothing done and I am paying rentals to go to work. Each time it’s a week they keep my car. I have spoke to the service manager Cory several times. ZeroHelp. No way would I recommend this dealership to anyone. They are very unprofessional and lack customer service skills. They have yet to fix my car and give me half minded excuses. If you keep a car for over a week you would think common courtesy would be reaching out to the customer so they can stay informed about the automobile. If your this booked up the problem your product sucks.
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August 2023 by Lauren Francis
DO NOT buy. In the past 6 months, I have brought my vehicle in for the same issues 5 times this far!!! Failed check engine light, car not wanting to start, and excessive oil burning (knocking) as well. Two weeks ago, they said it was my spark plugs and charged my 600 dollars to replace when a local automotive charged 185 for the same services. Currently, my car has been in the shop for over a week, same issues with no updates. Is recommend Hyundai in Little Rock, but if you investigate they have several class action lawsuits and failure to hold warranty claims. I have contacted the manufacturer to report. Next steps are the owner of the store in hot springs, owner of the entire Hyuandai, and contacting 7 on your side. Please don’t buy or go to this place.
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August 2023 by Alan Matheny
"The Dude" really took care of us. Gave us a good deal and put us in a great car. Highly recommend this place but ask for "The Dude"!
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July 2023 by Suzi Dennis
Be very careful of dealing with these people. Read between the lines. They will cheat you on your oil changes. We were led to believe we would have free oil changes up to 37000 miles. Today we took our car in and just under 37000 and they charged us saying we were only allowed 4 oil changes. It says that where?? Nowhere. These people will lie to you to get a sale. Beware.
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July 2023 by Todd Ashley
This is my 2nd vehicle I've bought from Cavanaugh Hyundai in Hot Springs. Great sales team, service dept and they were very helpful in figuring out the best vehicle and price for my needs. I told them what I needed and why I needed it and they helped me land a deal on my new 2023 Hyundai Sonata Hybrid..
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July 2023 by Jason Murillo
Great place, great service, and great vehicles! Need I say more?
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June 2023 by L Hoffman
Mike Collier “the dude” has truly gone above and beyond for us. 10/10 would recommend.
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June 2023 by Tiffany Q.
We have been trying to get our car worked on, has been horrible to get a hold of anyone at the dealership due to the receptionist, Ann Bryant.She is very rude and unprofessional on the phone toward customers.Have been hung up on and put on hold for long periods of time. I would refer anyone to go to Cavenaugh Hyundai, but with the receptionist working there right now, she is going to end up making the business lose money.
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May 2023 by Joan Murphy
My Hyundai Sonata was towed on a Friday evening. I called to verify that the service department actually was aware that it was there on the following Monday at 8 AM.. I stopped by the same afternoon to check and was told that they hadn’t gotten to it and it would be Tuesday or Wednesday before they could look at it and they would call me. Tuesday, I received a call stating that belts and water pump would need replacing at $1,517. They would order parts and it would be a couple of days. Friday morning I called as I had had no contact from them and the service department said they were working on it and it would be ready that afternoon. My husband and I went that evening at 4:45. The same manager asked what my vehicle was there for and said, it’s not ready, it’ll be Monday or Tuesday. I have never had a dealership with these issues. Tomorrow will be one week that they have had my vehicle and who knows when I wil get it. The person handling the service department was not very professional. I should’ve been kept informed by phone that my vehicle would not be ready and we traveled a great distance and I think Cavanaugh should really look at who they have representing their service department. Is that who you want representing your company with all of the Capital being put into renovations. I will purchase another Hyundai, but I assure you it will be in Little Rock and sadly, not Cavanaugh.
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May 2023 by Marilyn Stout
Knowledgeable efficient sales rep, Michael (the dude). Answered all questions and took time to show all features of car.
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April 2023 by Gayle Ulmer
Very prompt professional people quick service and great work. They take care of you car while in their care!!
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April 2023 by Jann Grace
Under construction. Cud not call service to get appt. No room for me after driving 45 minutes for an oil change. Bad bad bad
