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July 2024 by Matthew Landry
Not sure what is going on at Bank OZK. I tried to open and CD and checking account and it was the most difficult experience I have ever had with any bank in the last 30 years. Took two weeks to finally get everything in order. Many phone calls and emails for days on end, and it’s still wasn’t correct. Had to stop in branch several times to straighten things out. Now I have a problem with my new account. I am unable to make transfers with my checking account after verifying the other account. After 45 min on hold on the phone they finally answer and while researching the problem I get hung up on. Then I get a call they need a copy of my DL. Ok why didn’t anyone bring that up at any time during the two-week ordeal trying to open the account? Another trip to the branch. Then they make a mistake on my initial deposit. They call me to tell me that’s been corrected. At this point I have zero faith in Bank OZK. Not sure if I made a mistake with using this company for my banking needs. I understand they have some staffing issues but someone must know what’s going on and how to run the bank. I am horrified how things are starting out with OZK. I just hope it gets better, if not I will try elsewhere. Unfortunately, I don’t have time to double check their work which at this point I feel must do. This really shouldn’t be this difficult.
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March 2024 by Rob Cochran
Love this bank. Moved here from Colorado and luckily picked Bank OZK as my new AR bank. SO happy I did! Friendly and helpful. Great services like same day debit card if you get compromised. Last bank I was at took 2 weeks to send you a new card!
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March 2023 by Kathryn Shepherd
I would never use this bank as my personal bank. My business uses it so I have to go there. The service has went WAY down since Ms Judy left.
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October 2022 by Ashleigh Evans
Everyone is very friendly and helpful, it Makes going to the bank less stressful! Jurnee that works there is great, she was patient with me and I could tell she really enjoys her Job!
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October 2022 by Jaxon Walker
Always very friendly and helpful. Erik is great!
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November 2021 by Tsunami Seawing
YAY FNAF
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November 2021 by Blue The Raptor
(Translated by Google) SPRING FNAF(Original)YAY FNAF
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October 2021 by Razzle Playz
YAY FNAF
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February 2021 by Lolbit Plays
(Translated by Google) YAY FNAF(Original)YAY FNAF
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November 2019 by Obiwansurdaddy
Glad they are open on saturday.
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September 2019 by Rob Jordan
I wish I could have been in the Board meeting when someone suggested the name change to Bank OZK. Must have been the owner's nephew. I feel like the bank has lost its personality and its relationship with customers. Typical when banks get too big. Now, I call, leave a message and no one calls back.
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September 2019 by icon
After having a less than desirable experience with some of the other OZK branches in Hot Springs i luckily ran into Thane who knew exactly how to address my issues and get the job done right..you might want to hold on to this dude Thane is the man
