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June 2023 by Perry S.
This is how Mail has been delivered 9 times in one month. I'll be glad when the USPS locations here are closed.
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May 2023 by Lexy C.
Today I left the Florissant Post Office and was deeply saddened by my experience. I am a P.O. Box customer and today i was treated completely unfairly and patronized by supervisor and management. This post office offers a 24 hour p.o box service so even if the store is closed you can still have access to your packages i came in at 7:30 but all my packages weren't delivered. i waited until 8:30 when the store opened to ring for help even though someone had just helped me. I ring the bell and wait after about five minute the clerk Devin who i've interacted with on previous occasions points at me and tells me to get on n line because no one is back. I said someone is back there she just helped me ive been here since 7:30. He goes off on a tangent that im just gonna be standing there and he's not gonna help me. I never asked for his help, I just rang the bell. He was being negative and rude so i asked for a supervisor. He said no one was back there which was a lie. Eventually the lady who helped me earlier came to help me again she found my package and went to get a supervisor for me. As i was waiting a man that was cleaning the lobby opens the door you ring for packages that im standing in front of and begins to tell me you think you're better than everyone else you can stand in line, I tell him someone is already helping me ive been here since 7:30 looking for a package from Friday, he continues and slams the door in my face. The supervisor Denise comes and ask what package im looking for i let her know that i got the package but i would like to make a complaint i let her know whats happened she says okay ill talk to them. I said i will like to make a formal complaint she says that this was a formal complaint. I said well you didn't write anything i down, she said she didn't have a pen. I said well can i speak with the manager she said she's busy until 12, i said can i have her phone number, she continued she didn't have a pen. I can tell she was getting annoyed and she came out to get a pen from the clerk who was upset that i rang the bell. I watched as she laughed and joked with him. She brings over the manager's number. I asked can she get my statement again, she says she has it in her head. I asked for her name and left. Denise, Paula, Devin, and the custodian. Im very disappointed. I feel uncomfortable and don't want to return to this post office knowing if i have concerns about the way im being treated by employees its going to be an it is what it is kind of mentality i refuse. I pay my Po box and i pick up my mail all i did was ring the doorbell and that was an horrendous interaction. So incase that complaint never gets filed do better Post Office.
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March 2023 by Sherry M.
Every manager need to be fired. They treat the CCAs horrible. People follow the CCAs and when the CCAs call management about it management forces them to continue. Calling the police all the time is ridiculous for your safety. Management don't care if you get snatch, shot, or what ever that can happen. The regulars talking about the CCAs and one of the CCAs is my daughter. Every last one of them is going to wish that they didn't say the things they have said and treated my daughter the way they did. I'm coming for every last one of them!!!
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May 2022 by Stephanie Jackson
Hello someone needs to contact me about a $25 dollar gift card for chill's & 2 other restaurants on it my daughter n Law receive the birthday card but not the $25 gift card it was taped up with clear tape someone open it & taped back
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January 2022 by Stl B.
This location has gone downhill, so much rudeness as soon as you walk in. They don't want to help you at all here! I usually have my packages dropped off at the counter since there done at home selling on marketplace & eBay. I had to send back a package to China which is insane price to ship back but anyways I get to counter and the worker thinks he is a king or something. I forget his name but he gave no help on filling out the paperwork for customs plus he had me go away from the counter and fill out the form there instead. I said I'm not going over there, I'm staying right here with you to get this done and over with. He says no and I tell him this is some b******* arguing over the situation. I waited in line for this crap! I look back at the line and there are so many people waiting! So I started to fill out the customs form then decided I ain't got time for this and I left out of there quickly. He wanted me to wait again in line, would have been there forever! They get a big F for failing the people with rudeness!
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October 2020 by Kimberly L.
I rarely ever have to mail anything, but my husband is deployed and I wanted to send him a care package. Now because of Devin who works the closing shift on 13 Oct 2020 I'm not sure if that will happen. This store closes at 6:30pm. I arrived at 5:15pm with items to ship. I waited in line for about 20 mins before I was even allowed in the store. The USPS store only allows 10 people inside because of COVID which is understandable however the length it took him to help people was not. Once I entered the store I got two boxes to start packing all the care package goods. Devin yells at me asking if I was shipping to a military base and I replied yes. Very rudely he tells me I have to come back tomorrow. I informed him I leave for out of town tomorrow and they don't close for about another 45 mins. He says he's too busy and can't help me but can charge me for the boxes I have. I told him to just give me the custom forms now to fill out and I can have them done before they close. Devin ignores me. Before it was my turn Devin got into a back and forth debating match with two older ladies about various issues. Finally, it was my turn in line with 15 mins before closing. He takes items out my box, tell me again he has to leave at 6:30pm regardless if I was in the store before then or not.I told him to just give me the forms and I'll fill them out. At 6:28pm Devin closed the gates on me and I wasn't able to send my package. I finished the forms at 6:31pm. Devin was extremely RUDE, ANGRY, LOUD AND UNPROFESSIONAL! This was the worst experience I have ever had with any mailing service.
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August 2020 by Bob C.
I've been waiting for over a week to retrieve my package, which our old carrier used to bring to the door. I live in a condo , and have centrally located po boxes. My package was left in a larger public box & the carrier leaves a key to access the larger box with my package in it. The only problem is the key doesn't fit! I went back today to get another different package & the same useless key is in my private box.This package could have been left in my regular private box, as it is a DVD! I try to call Postal inspectors cause this carrier gives me the creeps, and they say(a recording)that I can't call them on my cell phone. I find another # online and call it & all I get is static. I guess I'll have to drive over to the Post Office and try to enlist their help. This same thing happened about a year ago. They sent the package back to the post office and I drove over there and they said it went out that morning with the carrier! When I went back to the box, it was gone and I had to DRIVE BACK AGAIN to the post office and finally got my package. I am almost 67 years old and have two hip replacements and have had back surgery, and several other health problems! I will avoid using the .PO. as much as I can from now on.
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February 2020 by Melanie F.
I went in to send a letter return receipt. I stood in line having missed the take a number; two people got in front of me. Oh well my miss. I was able to fill everything out and waited in line again; then was told I could have come up front, well say that at the time I'm with you pls. Patience is needed, had some wonderful assistance and happy workers... communication is key to any service position. I used tracking and see that they posted having my letter but nothing after the day I sent it. Jan 27 and now Feb 4th.. What is going on with USPS? and they want more money!!! sink or swim..
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December 2019 by Robert B.
Recently I used the USPS on-line service to hold my mail for a few days with delivery on the day after the hold. Well, that day came and went with no mail delivery. My neighbor also complained to me that he didn't receive any mail either. This may not be the post office's fault but the mail carrier is an extension of the post office. Also, I will agree with the negative comments regarding the passport office. At the time the online and in the post office says there are open in the morning, they are not. Don't waste your time. Also, that person has less than a sunshine attitude.
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April 2019 by Taylor W.
The passport lady is so unbelievably rude I imagine she must have a miserable life. It was my first time ever applying for a passport and she wouldn't even look over my documents to make sure I had what I needed. Once I came back with my photo she proceeded to tell me I didn't have the right birth certificate! If she would have checked the first time this wouldn't have happened. She should find a new job cause she has no empathy nor professionalism! This is what's wrong with our community and why we as BLACK women get the negative stereotypes we do. Let's do better people!
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March 2019 by Matt G.
The clerk was extremely helpful today! I had a package return slip and she helped me repair the old package (instead of letting me buy a new one as I had expected to do), and she ensured that the label was taped securely to it. I went in expecting to spend $5 or more, and walked out for free with a smile on my face. Very helpful, very friendly.
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December 2018 by Callie B.
This USPS provides the Best Service Ever. Just ask for Cynthia, and she'll get it done effectively and efficiently. I had a package from Amazon sent to the incorrect address and 7 days late from promised delivery and Ms Cynthia figured it out in less than 3 hours. I could pick up my package that day if I had been in town! Thank You My Sista' #Girlpower
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November 2018 by Frances B.
I had a pleasant transaction at this post office today now I don't know what will happen in the future but I believe in giving credit where credit is do. Another customer approached the counter when I was walking up stating that she had # 59 well the clerk had called #69 which I had. The teller told her that she had slept her number and had to wait on me since I had the number that was called. l felt the customer was wrong and the clerk handled the situation very well. Why would the customer wait ten numbers later and then react. I know sometimes people may present a problem that is out of their control but CLERK #35 did a great job.
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October 2018 by Daronda D.
My package is still missing. I hope my grandson receives his package by Christmas. ..................
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October 2018 by nakisha a.
I truly had to take time to send this compliment. I didn't get help from ups so I googled the closest usps. I was afraid to go to one because I have always had bad experiences from where I live( horrible horrible and nothing you can do about it). This usps is about 35-40 min away from me and it was pretty big, so I definitely was intimidated. I read the reviews on yelp and said to myself" well you have just two items and no packaging, this can go wrong". I walked in and there were two gentlemen there and I walked around looking lost I assumed and I picked up a package supply and put it down and went to another area. I overheard a male saying something but I didn't think it was to me as the employees were working with the customers they had. I ignored it. I heard something again telling me which package to get and put what I had down. I was so happy I indeed put it down. I had another small tiny item to mail as well and I grabbed a box. The gentleman mentioned while being able to work with customer and visualize at the lost helpless customer. " ma'am don't get that box, let's mail the first one out and figure the other one out. Wow!!! This is nothing like the usps where I'm at or the surrounding area. I was nervous because my number was called and I didn't get to close the package. There were two customers who were after me and the employee motioned for me to come as it was my number that came up and he looked at my package and did everything so fast. No attitude or treatment as being incompetent. I did have another small package but the other two customers seem as if they were in dire need of help so I stepped aside and packaged the item. I came back and no issue. Mailed out. I told the first employee that he was so very nice and I appreciate that. Where I'm at they are not and the service is horrible. The other employee was nice as well. Honestly I would make the drive to come out 35-40min to get service like this. Very nice gentlemen and I appreciated the help and actual service. Never saw someone being able to multitask As it should be but when you encounter someone like that, please acknowledge it Because it's rare.
