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November 2023 by Crystal Farriester
Shanice was so helpful!! I appreciate how helpful and nice she was!! Would definitely recommend using sparebox.
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November 2023 by Kimberly Walker
Romanio was extremely helpful and answered all the questions I had and got me set up to move in instantly!!
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October 2023 by Marla Fleming
Temoya was a great help over the phone. Her professionalism, patience and product knowledge are top notch!
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October 2023 by Robert Swanson
Chelsie was extremely helpful. She swapped out my credit card and was able to send me my updated entry code because I forgot my former one.Thanks Chelsie.
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October 2023 by Dona Chapman
Romanio was very helpful when I rented my unit. He answered all my questions and explained everything carefully. He didn't mind repeating things when I was taking notes on what he explained.Shoyan helped me set up my online account, provide proof of insurance and explained how I pay my first month's rent. He was very polite, helpful, and waited patiently while I typed things in.
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October 2023 by Judith Nash
Petrona did such a great job this morning . She was kind, efficient, and very knowledgeable. I appreciated her very much. This was a very good experience. Very goid for your company.
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October 2023 by Craig Brewer
Leishae was very helpful and patient setting up my auto pay. Thanks! 5 Stars
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July 2023 by Brooks Booher
Adda helped me get my unit and set up auto pay over the phone when the kiosk on site said it couldn't find my reservation
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July 2023 by Kimberly Tanner
Excellent customer service! Spoke with Shuyan this morning very friendly and helped resolve my issue in minutes!
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June 2023 by chardell smallwood
Leishea was so thorough. We've rented under Spare Box several years. called today to cancel services, moving on. She walked me through each detail, so pleasant.
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June 2023 by Vickie Jensen
She said she would not charge me for her assistance with payment ,but she did. My rent is 99.00 and I had a 10.00 late fee. Should have been 109.00 She charged me 118.00. ???
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June 2023 by Ed EATIII
Kim was a pleasure and joy to work with. I've had one unit for two years and just added a second. All smiles here
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June 2023 by Richard Pierson
Britney was very helpful, and resolved my issue quickly. She was knowledgeable, courteous and efficient. She was a pleasure to work with.
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June 2023 by Don Stanley
I actually enjoyed renting from here when it was locally operated. Had 2 different units. Since being taken over by Spare Box my rent has gone up 30%. (My 2nd rent change just came yesterday) I had already closed one of the units. So my (not so) delimma was; do I pay $147 a month for covered storage for my RV or move 5 miles down the road and pay $105 for completely enclosed with dedicated power accessibility.?.?. HmmmmSo I did call customer service, out of state obviously, and spoke to KIM. She gets credit for using her name, as well she should because she was pleasant and polite and helpful. At least as helpful as she could be in her position. They countered with not increasing the rent, at least for now. But this bridge has been burnt. And it would seem others agree because I see lots of units becoming vacant. It's my opinion that you should not rent here. Bigger is not better. I will be moving this weekend and would encourage anyone else to do the same. There are LOTS of storage options available, at least in this area. Thanks, and have a blessed day!
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June 2023 by Barbara Duncan
Beware of this place. They reel you in with an introductory price, which they charge you a ridiculous set-up fee, so not all that good of a deal. 6 months later they raise you monthly fee by alot. I canceled my unit today and told them why. I was told they do a pice increase every 6 months. What a rip off.Plus the facilities are gross compared to other storage facilities.
