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July 2024 by Tabby Bamberg-Pitts
Paid $135 cash to try to have my elderly dementia patient father-in-laws phone turn back on. He lives 2 and 1/2 hours from us so his phone needs to be turned on. They told me it would be turned on within 15 minutes. It was not. The next day I went back down to Russell Verizon asked for a refund for the $135 I paid on the phone that they would not reactivate. And was told they could not give me a refund. So I guess just pocketed that money and it's just gone.I paid hundreds of dollars to have him have a new phone number on my account so I can make sure his bill is paid monthly and he has a phone. 6 days later the phone was turned off. It's been an hour conversation with Verizon tech and a 3-way call to finally get his phone turned back on. I would not recommend Russell Verizon in Heber.
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September 2023 by Christopher Gilmer
Very kind person that took my switched my service over for me. Thanks, KM.
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April 2023 by Jay. TTG
Justin and Jonathan are the best won't go to another store ever again!
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January 2023 by Jeremy Scaggs
Always helpful. But for some reason my Verizon phone doesn't work where I live. I have full 5G service. But won't work in my town. So I had to get wifi at my house to make my phone work. Not happy about adding more to my bill.
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September 2022 by Darrell McCuen
I would give them 5 stars plus if I could. I had received a replacement phone after mine was stolen and was having trouble getting it activated. I went to see if they could help me out. I was in and out in less than 45 min. New phone set up, password for my Google account recovered, apps, photos, & contacts all restored.
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August 2022 by Janis Jordan
Didnt act like they knew very much!
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August 2022 by Brad Sneed
Super helpful and friendly.
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August 2022 by Keith Richards
As always great people providing great service
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August 2022 by Dalton Boatman
Very courteous and helpful.
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August 2022 by Emily Bates
Super nice and friendly!
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August 2022 by Josh Rawlinson
Great service and knowledgeable staff.
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April 2022 by Lorraine Preda
A great experience , at Russel Verizon. I got the best deal ever on a new iPhone 13 pro. Check it out, you might be pleasantly surprised!
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February 2022 by Fran Rowland
I went into the Heber Springs Verizon store today to pick up my new phone. I had my 2 1/2 year old grandson with me. I was greeted by a very friendly knowledgeable staff. I received fast friendly service while the staff also made my grandson feel very welcome, bringing him toys to play with and interacting with him. I would recommend this store to my family and friends. It is nice to know you can still get excellent customer service in this some what unsettled world.
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February 2022 by Maria Stockdale
Aleesa was great to work with. She was extremely knowledgeable about products and services; as well as perseverant when looking for the best deals to meet our needs. I appreciate that she did not try to oversell us items we didn’t need. I feel she went over and above to set up our phones.
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February 2022 by Robert Dixon
The young ladies that have set my account up were excellent and very knowledgeable. There service is tops!