-
October 2023 by Elizabeth Reeves
Service writer good. Management and tech personnel does not stand behind their work. Paid approx $1400 for brake repairs in April. Took Buick in Tue, Oct 10. They said left cal was not releasing and ordered parts. On Wed, while repairing left brake, they discovered right front brakes were bad and it would be another 2 days. Question? why was this not detected on Tues?? Apparently, the brakes were not repaired correctly in April. They factory brakes lasted approx 33,000 miles. The dealership brake repairs have not lasted blaming it on driver error. The cost this time approx $1,200. The service dept accepts no responsibility for their workmanship.
-
September 2023 by Pam Borchers
Amazing experience! Conner the salesperson was great to work with. So polite and definitely knows trucks! Jerrod the finance guy gave us lots of options and patiently explained everything we needed to know to make the best decisions for financing. I would highly recommend Cowboy GMC. ?
-
September 2023 by Victor Dowden
Shawn went out of his way to get me the vehicle I wanted. he went over the car features and how to blue tooth the phone to car. Would definitely recommend.
-
August 2023 by Bill W.
Buying a new car from another state is definitely a leap of faith for someone like me who has always bought in my general area. But Cowboy had the Silverado I wanted and Thomas put together a deal my local dealers could not match. He made the purchase totally painless and comfortable. Not once during the buying and delivery process did I have any reservations or worries. Outstanding job, Thomas and Cowboy Chevrolet/GMC!
-
August 2023 by Angela Simmons
The service team was very knowledgeable about there stuff and answered all my questions. The dealership was very clean and everyone was very nice.
-
July 2023 by Matt & Karen Bennett
My husband and I have now bought 3 vehicles from cowboy and I can not recommend them enough to anyone in the market for a new vehicle. They have always made sure whatever your situation is that they can make the numbers work BEFORE they run credit and the whole process was done via txt message and email. All we had to do was go pick up the vehicle. Ask for trey and/ or Shawn and you won't be disappointed! We WILL be back
-
June 2023 by Robin Pfaff
As we were enjoying our visit with family, a scary situation happened. The wonderful people at Cowboy Chevy were able to get us in right away. Fixed the problem. Now our minds will be at ease for our 16 hour drive home home.
-
June 2023 by Gary Johnson
I had a 10:30 AM appointment for a oil change. And I had to wait 3 1/2 hours for an oil change. I had another appointment at 2:00pm and I had to miss it due to the 3 1/2 hour oil change. I asked for a discount and did not get it. The gentleman in the service department acted like he could carry less. I purchased my vehicle from cowboy Chevrolet. You would think? A loyal customer would get better service than what I got. I will NOT be back I will take my business somewhere else from now on and I was going to buy my tires there but they can forget it now. I do NOT recommend for service! After this experience.
-
June 2023 by Thomas Patton
Spoke with Colton Manager and advised they was not going to honor advertised price due to market, they were the only dealership in state of Arkansas that was doing this. Wasn’t understanding at all that they advertised a Cowboy price then switched once I was working a deal. Felt dishonest to me.
-
June 2023 by Phillip Berry
The service department was awesome and got my transmission replaced in under 24 hours. The staff at the dealership were friendly and helpful.
-
May 2023 by Thomas Porter
For our 1st oil change on our new Yukon XL we didn't have to wait more than an hour to have it done. Love the service after the sale at Cowboy Chevrolet & GMC in Heber Springs AR.
-
April 2023 by Chaumarie Chastain
Matt and crew in the service dept are the best. My 2018 Tahoe is alive thanks to them. They were able to save it after a full tank of bad gas They were diligent, patient, and kind to me and my panic. I trust this service dept., they stayed in touch and detailed their efforts to make sure they checked every possible issue this could cause with the engine. Drives great! Appreciate y’all so much!!
-
March 2023 by Richard Rawlings
All the guys in the service Deparment were extremely attentive to my needs, when small problems arose they immediately let me know about them and how we could work to solve them. Top notch crew here at Cowboy Chevrolet GMC
-
December 2022 by Paul Gannon
I was welcomed to the service bay and the service advisor was able to resolve the phone problem very quickly. The first engine service and tire rotation was done soon and I was able to get back to my home before the fog/rain set in. They will have an add-on bumper protection item for me soon.
-
October 2022 by Louis “Short Reviews” Short
This was our first time to use their services. We were using a local small garage, but they have closed. We had to get an oil change, tire rotation, and new front brakes. The pricing seemed very reasonable. Josh in the service department was very kind and helpful. I believe we have found our new garage.
