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October 2023 by Will D'Orr
Purchased a 3 year old used vehicle and after purchase found out they did no used vehicle reconditioning. Needed tires and brakes, no biggie, wear and tear. But they sold me the vehicle with greater safety concern than that. The day after purchase I brought everything to their attention. Mind you I bought this online… It took 3 months of daily calls, text and emails to finally get it taken care of. Mitch and his father spend no money on reconditioning of used vehicles. The old man as I was told, Mitch’s father was out of the country and that’s when then finally fixed the problem and only because he was out of the country and it would be easier to hide the expense. Pathetic company and ownership. Their commercials are very misleading and their practices are worse.
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October 2023 by Vernon Tappana
Spent days looking at different Ram 2500. Luckily I sent a message to Red River Dodge. Within 5 minutes Shirley Reedy reached out. She was extremely pleasant to work with, did not haggle and just an overall great person. There is a reason Red River Dodge in Heber Springs is the #1 dealer in Arkansas and I would add Shirley should be at the top as a sales rep as well. Job well done from pricing, communication, financing and experience!
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October 2023 by Bill Griswold
Once again I am blessed to have Mark and Joey and the red river team to help us with our new purchase. They are such a blessing to work with. No hassle no pressure everything was so easy. These people are just like family to us. They just don't care about you when you are buying a vehicle they are always there for you. The service department is always helpful honest and upfront. Do yourself a favor and come here to buy your next vehicle where you are treated like family not just another sale. If you have gotten the run around some place else you need to make the drive ro Heber Springs to Red River you won't regret it I promise.
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September 2023 by Jenna Rogers
I had an issue with my vehicle. I called Red River and they went above and beyond providing amazing service. Not only from speaking with Trey in sales, in getting a courtesy car quickly, as I have small children, to seamless communication with the service department who went above and beyond in making sure the issue was fixed and service completed with ZERO stress. You guys are the best!
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September 2023 by Bobby Rogers
First time buyer from Red River. Worked with me on the price for my 2023 Jeep Rubicon. Very quick and easy purchasing process - even delivered to my house in Ohio the next day. I will definitely be back the next time I’m ready for a purchase!
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August 2023 by Devon Dickson
Matt Clegg was an extremely authentic and professional salesmen. He listened to exactly what I was looking for and did a ton of legwork to help me find it. I didn't feel pressured to buy anything and he kept it completely transparent in all of our communication. It was like talking to your best friend about buying a car. I cannot recommend this dealership enough based on my experience.
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July 2023 by Carla W
I would highly recommend buying from Red River. They are great to work with. Talked TO me, not AT me. Listened to what I wanted and didn't try to put me in something I didn't want or need. They went over everything with me, so I understood the warranty and payment schedule completely BEFORE I signed anything. I used to be a finance manager at a major car lot in Benton, and let me tell ya... these guys and gals ROCK!! Best I have seen. You will not be disappointed. If they don't have it on one of their lots, give them a chance to find it before going elsewhere. Again, you won't be disappointed. (Pics of my 2020 Chevrolet Equinox)
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June 2023 by Ryan Allred
Took my truck in with an issue that very periodic. The service manager ( Shane) grabbed me and asked if we could go for a drive to try to get it to show up. He was very interested in finding the issue and helping get it resolved. He was also very detailed in explaining what the issue could be and described what needed to be done to correct the issue.
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May 2023 by Drew Parker
Shoutout to Red River Dodge in Heber Springs for being a huge part of putting on the 1st Annual Hot Springs Jeep Fest. They pulled my name for a brand new Jeep Grizzly Cooler to throw in my 2020 JL Rubicon. I’ve been a customer of theirs ever since I purchased a new Ram from them back in 2012 and will be servicing my Jeep with them. If you’re in the market for a new Dodge, Chrysler, Jeep or Ram product and would prefer to deal with genuine people where a handshake and their word still means something then go see my friends at Red River Dodge in Heber Springs or Malvern. 5 Stars!!!
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April 2023 by Dave S.
Very nice and helpful people. Ms reedy was very helpful and took care of us. Process was very quick and easy.
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March 2023 by Dana Thomas
The only reason I put one star is because it would not let me make a post with zero stars!! I bought a new Ram in November. Part of the sale was an agreement that they would install an engine block heater. So far after multiple calls still no block heater. The service has sucked. They allegedly ordered the wrong part once. Then didn’t have employees to pick up the truck after making arrangements with me prior to the day. I have called and called some Nice and not so nice but have been left with unfulfilled promises repeatedly. I use to think that red River was the best. I recommend them to everyone. After this experience, I will not be doing that again. I absolutely loved the truck (over $72,000.00) when I first got it. Now it is just frustrating EVERYTIME I think about it. I can not express how disappointed this whole experience has been. From the salesman to the service department to customer service…. I am not asking for a free anything…I just want them to make things right like they said they would the day I bought the truck. Zero stars. I don’t recommend
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March 2023 by Bobby Wharton
These are great and friendly folks! Do what needs to be done and do it in a timely manner, service delay is excellent!!
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March 2023 by Casey Griffin
We recently traded off my 2018 Jeep Cherokee for a 2023 Jeep Grand Cherokee L. The process and experience was beyond wonderful. We worked with the salesman James and he made sure we were taken care of every step of the way. Definitely recommend Red River Dodge and James!
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February 2023 by Hillary McElroy
Red River is great to do business with! I have bought my last 2 vehicles from them, and plan to continue doing business with here. They make everything a breeze, and are always very welcoming and honest!
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February 2023 by Johnny Rackley
The experience was wonderful. I told them what I was looking for and they found it a week later. After our deal was made it only took about an hour and I was on the road with my new truck. They followed up with all my issues and resolved them quickly. This was the third vehicle I have purchased from Red River and will purchase more in the future. I can highly my salesman Trey New. He will listen to your needs and do his best to find what you are looking for.
