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November 2023 by John Lampkin
Will never stay there again. Only reason I got the room was for a g long hot bath in one of the big tubs. So then I called they said ok they had one and told me they price and stuff. And told me they had sent me a link to pay for the room this link would give I V 10% more off my total. So of course since I’m a single mom that just needed to take a long hot relaxing bath I used the link and paid for my room. When I got there sometime between 11 -12 at nite My room was a normal room with a smaller tub then i have at home i called the front desk and was told since I paid online Thu the link they told me to use that I couldn’t switch rooms nothing they can do about it. But after looking at the filthy sheets and seeing my second cockroach I just left about 230 or 3 am. I was gonna go complain otw out but of course I couldn’t get anyone to come to the front desk so I just left Then I noticed the cleaning lady when I was leaving. Cause she’s one of this small towns local meth dealer. This place needs to me shut down
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August 2023 by Asuzena Rodriguez
It is the dirtiest and the air is useless
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August 2023 by John Brogan
Blood stains on bed sham and wall, entry door kicked in at bottom (rain leaks in) leaking toilet on bathroom floor, stained towels and sheets, lumpy mattress,floors dirty upon arrival, basic of basic cable (no hbo here!), no room service for 5 days until requested, smoke alarm removed from ceiling, both dressers broken and un usable, Only positive I have for my room is the air conditioning worked. The owners here are somethin else too! Don't waste your money staying here if there is no other choice just get yourself put in jail as it would be better for you.
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August 2023 by Josh Pennington
My experience was terrible. The room I reserved was not the room they gave me. They said they did not have any rooms like that. The website had not been updated was their excuse. They refused to give me a refund even though they falsely advertised the room. I would not recommend this Place to anyone. It gets a Big Fat 0 from me. I would not set a homeless person up here. Worst hotel I’ve ever been to. Worst customer service as well.
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January 2023 by Hillbilly SickVISix
Takes alot for me to give a 5 star review on anything, but I've stayed here a few times and in the beginning I told myself that the rooms could use some help without a doubt and each time I've stayed since then they've been doing tons of upgrades. The rates are absolutely fair, no matter how many times you have an issue or need help figuring something out the clerk is always on top of things. He was absolutely kind spoken and patient when helping my kids u hang a bag of chips they had purchased from the vending machine. I love the self serve ice machine and absolutely look forward to staying again. As far as security goes, they are always very concious about those coming and going who do not stay here so I felt more than safe. Most rest I've gotten in years. Thanks Oyo hotel Heber Springs!
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January 2023 by Carla Pitsch
Rooms not very clean & smellef. Air conditioner did not work. Front desk not vety friendly. Got our money back & left
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January 2023 by Karen Clayton
It's was the armpit of hotels. It was just NASTY dirty crappie room service considering there was none. It was Gross
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January 2023 by Megan Réann
Was in my room for less than 2 hours and saw many cockroaches. Dirty curtains, dirty walls, broken air conditioner. The ceiling fans have noticeably never been cleaned. Very disappointed in this stay, will not be back.
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January 2023 by Dan Seever
Room was nice, only complaint was that we had a smoking room bc they were pretty booked up but that was more our fault than theirs for booking same day.
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January 2023 by Stormy Mckennon
Okay to stay in for a few hrs… pictures online were deceiving.. not very clean.. no pool it was broken. I have pictures of our room.. dirty bathroom, broken chair, dirty curtains, my daughter was playing by the fridge and there was cat litter under it.we used our own blankets and towels.Mangers were EXTREMELY nice though! Helped with Wi-Fi passwords and tv that would not work.
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January 2023 by Shawna Johnson
This was posted 2 months before the date down below. Did not stay !!! I canceled . I booked through bookonline Not booking . That was my husbands idea lol. Anyways It’s been 4 weeks still haven’t heard anything about my refund. I called the number on the reservation and a man answers I explain He directs me to OYO and it does not give you an option to speak to a person. It ask for your reservation number .Oh put it in It does not except it cause I. Canceled it. So I call the man back I tell him. I give him my info he says nothing is in computer with my info .I give him my phone number. He says NO nothing !!! So I’m thinking I have been Scammed !!! I would appreciate it if I could talk to a employee.... (Adding to my review 06/28/2022. Never received refund. It was a SCAM !!!!! )
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January 2023 by M U
its a room, its clean. thats what you would expect. the bed is hard, the pillows old, and the curtains are shredded albeit they did the job. service is the bare minimum, and the front office? the owner is a despot. on my last day (Saturday), i called the front office to see if they can hold some packages for UPS to pick-up (fyi, hlton mariott ihg does this) and the front desk agreed. upon trying to drop off the packages later in the evening, the older parent/front desk manager starts insisting that they cant do such a thing because it will be their liability. i offered to open the boxes, he was apalled at some adult toys, didnt bother opening the roller bags also inside the box and continues to renege on holding the packages. I explained that it was saturday at 10 pm when he's reneging leaving me with littleother option as the next day is sunday, rental storage spaces closed and i have to catch a plane home, he then answers "That's not my problem". I then offered to pay for the room's daily rate until UPS comes to pick the packages up during the work week, he goes on a diatribe about how I would have to stay in the room with the packages as the police would check etc... completely untrue: you can leave you8r room so long as its paid. I reiterated that had they had refused to hold the packages earlier, i couldve made other artrangements, not at 10pm on saturday. I had also found somem paid help to move these boxes who now returnercd it back to thev room. tsk tskso overall, the bare minimum. I refuse to hate as that returns as karma, but people ought to be aware of what they may encounter. I would not recommend unless you're desperate, beware of Putin: it's his proprty and he will do as he pleasesAnd to the Oyo brand folks, I did not cancel the booking: it was cancelled and was made a new reservation at the desk. Just in case you were hoping to take a cut from the reoom charge.
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January 2022 by A P
Stayed here due to heavy rains and very happy with prices and service. Front desk actively helped with all the support. Payment was easy and rooms were clean. Lovely location. Would definitely book again.
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January 2022 by Betsy Fox
Management was extremely helpful.
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January 2022 by Cyndi Petrucci
I only spent one night. The door only had a dead bolt and not one of those latches. Being a female and traveling alone I didn't feel safe at all. The bathroom tub faucet ran all night. There was no clock or phone. I couldn't get the heat to work so I had to use my cell phone, which hardly worked due to spotty service, to call the front desk. Their WFI is open and not secured. I think if I have to go to that area next time I'll spend the extra few $$ and go somewhere else. Sorry OYO.
