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March 2024 by Terry Majewski
Cowboy repaired are Honda Civic in June 2023. By January 2024 we started noticing a noise coming from the right front wheel area where the vehicle had been damaged. We took the car to a certified Honda Dealer. They found that the repair shop used a non-standard bolt on the strut assembly. The bolt was too short and not the correct type of bolt. The dealership said to use that bolt they would have had to "force" it in. The wheel assembly was just about to come apart which would have resulted in a serious accident and possibly death. This was pure negligence on the part of Cowboy Collision and shows they have no quality control, hire inexperienced workers and are cutting corners when they do work. Customers BEWARE!
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October 2023 by Jollycats Photography
Absolutely outstanding employee service. Brayden is a company asset. Professional, hardworking, courteous.
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September 2023 by steven Ward
They did an excellent job on my truck can't tell there was ever any damage.and got it done in a timely manner.good job guysServices: Auto body & trim repair
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September 2023 by Papaw Eubanks
Great job
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September 2023 by Holly Stinnett
I’ve been okay with this company not really happy at all though they have had my car for some time now insurance paid for the damage of course. I understood it took time getting the parts and the whole situation they even offered to give me a ride to my OBGYN appointment in Newport but I had someone from family take me. The problem I am having is being told over the phone well you will have your car this day and then it’s like another week later I don’t think they really understand how much of an inconvenience this has been. This should have not taken this long to fix this problem we shall see if I get my car tomorrow I guess just we have appointments and not a really reliable vehicle I would of given a better review if I had felt that there was some better communication and not being told constantly I’d have my car back a certain day. I’m even paying Insurance on this car I still don’t have I’ve been without it for a couple of months now this is not a great experience for me.
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October 2022 by Bruce
Done on time, great job. Very friendly customer service.
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September 2022 by Lacrissa Houston
Wonderful place
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August 2022 by Sherry Sumler
I want to thank everybody at cowboy Chevrolet for the experience of my wreck on my Chevy Cruze LTZ they did a fantastic job looks great drives great I want to thank everybody there for their patience and courtesy and helping me with my experience there at cowboy collision in Heber springs Arkansas sincerely Sherry summer Heber springs
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July 2022 by FStop Media Of Heber Springs
Unfortunately, in the last 6 months my truck has been here twice. Once because of me and the other because of someone else. Both times my truck has come back to me looking like it just rolled off the showroom floor. Shawn and his guys are certified at what they do! If you want a hometown atmosphere and quality? You better come talk Shawn and his team. Otherwise, keep the dents! ?Service: Auto body & trim repair
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March 2022 by Mandy Stack
car worked on for an accident, It took over 2 weeks, friendly people but not sure I'd use them again.
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February 2022 by Merrylee Payne
Very knowledgeable and experienced. They took care of everything and even gave me a ride home when my alternative transportation fell through.
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February 2022 by Paul Baggett
Got a estimate for My truck almost twice the price of other body shops.
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January 2022 by Mark Lantz
Great Svc
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September 2021 by Mary “Mary” Pyle
They had the best estimate, took my car in on a Tuesday, suppose to be done Friday, called twice, no return phone call as promised, car finally done the following Tuesday, big run of paint right on the front that no one saw!? Not acceptable, Kelly took my car back and they fixed it while I waited, asked for the warranty in writing. Kelly made it right, still don't see how no one saw the big paint run on the front of my car!
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May 2021 by Dian Yates
My Aunt and cousins came to Heber for a visit. We had a problem with the car near Cowboy Collision. The men checked the vehicle out and drove it trying to find where the loud noise was coming from. After a while they came in and showed us what the problem was. Very nice and friendly guys! Wouldn’t take a penny for their trouble! Thank you Cowboy Collision!
