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July 2023 by Phillip Nelson
This is a sad thing to say but we admit at our age we don't understand these phones. When the left-wing phony companies can't these phones and turn them into hand computers and take them away from the people that use them we recognize this is done deliberately to keep senior citizens from trying to figure out what the heck is happening. If it were not for the Verizon store I would have thrown my phone out the window years ago but we have excellent help there and we go to them every time we encounter another upgrade or change to the system that we do not understand. The Verizon store staff are the ones that save us senior, for everything cell phone needs.
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June 2023 by Tom Curtis
The manager is horrible at his job, arrogant, and after 4 hours on the phone with a wonderful cs rep I was sent there, where I was refused service that corporate Verizon approved through a supervisor.. after another phone call, a solution was found, and they apologized for how he treated customers. This man should never be in management or deal with customers.. if you don't absolutely have to stop at this store, dont. Also, this was the 2nd attempt at getting this resolved at this store, Friday and Monday. Friday, he sent another employee to talk me out of the device I wanted to upgrade to. Then, cs told me to return on Monday that I was misinformed. I can not express enough how avoiding this store until there is new management or this one is trained properly.
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June 2023 by Holden FitzGerald
Very friendly and helpful. They always treat me right.
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April 2023 by Jessica Tennison
Got 5 unlimited 5G lines & 5G home internet for less than what I was paying for 4 lines & internet already!Kevin was hilarious & very kind. Made me feel like I was hanging out with friends. He made sure I was comfortable while waiting, took the time to explain what I was getting & helped me make sure I was getting the best deal.Even when their system wasn't behaving the entire team did their best to make my visit a good one & to get everything perfect.
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April 2023 by Andy sullivan
Shout out to Kevin for doing such an awesome job and making us feel welcome! You rock man!
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April 2023 by Ken Bliss
Very courteous and helpful staff. Had me talking and texting in no time.
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March 2023 by Julie McNeely-Kirwan
It is hit or miss here, depending on which staffer you get. They are always polite, but some staffers are markedly more informed than others. One piece of advice: do not forget that, in the end, their job is sales.
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January 2023 by Jake Gray
I needed an iPad for my business and walked into Verizon and Molly helped me pick one out, set up the plan on my existing Verizon account, and helped me pick out a case for it all in under 20 minutes! In a world of everything being done online, it’s nice to have a local store to go in when you need advice. The local Verizon store is always ready to help!
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January 2023 by christina uber
Great customer service! The salesman Jospeh got us in and out in less than 20 mins.
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January 2023 by Rebecka Albertson-Campbell
Local staff is helpful; corporate leaves a lot to be desired.
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November 2022 by Sherry Viter
Great help with my phone
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November 2022 by Larry McKelvy
Needed to verify my military status & Wayne was a great help. Less than 30 minutes & he was done. Very friendly. Thanks Wayne for your help.
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October 2022 by Lori Shields
Had an awesome experience today at the Verizon Store. We had ran into numerous issues transferring a line. Went into the store today & Clint went over & beyond for us & got us taken care of. We are so appreciative! Thank you!
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October 2022 by Ryan Pickel
Really went out of the way to get our service set up and working. I appreciate it. I'll be back.
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July 2022 by Andy Miller
Waiting for my turn to be waited on in store for 15 min and employee choose someone who came in after me. Employee's don't seem happy about their job. Then went to T- Mobile and and they were very nice and their plans were cheaper. Sorry Verizon.
