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March 2024 by kenny woodson
Ordered a cooling unit. Installed it and it worked internally. Called, left message. Will not return calls. Complete junk! Buyer beware!!
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April 2023 by Brent I
the best in the biz, we've been using RV cool now known as Ozark for 20 years and have had no issues with their product or the 2 warranty issues we've had over the years, we are a RV repair shop and have used thousands oof their cooling units, the team is very professional and have great contact communication. highly recommended.
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April 2023 by Brent I
the best in the biz, we've been using RV cool now known as Ozark for 20 years and have had no issues with their product or the 2 warranty issues we've had over the years, we are a RV repair shop and have used thousands oof their cooling units, the team is very professional and have great contact communication. highly recommended.
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February 2021 by Josh Blalock
This company is as far from reputable as it gets..my shop bought 4 cooling units over 6 to 8 weeks none of them worked right we are still sorting out the first one, the 2nd worked for a week before loosing its charge from a bad weld, the 3rd one showed up blown up in the box which cost us a job and the last one they gave me a runaround for a while then went silent, I finally had to stand behind my work so I bought from another company installed and it works perfect now, spoke with wick he had a meltdown and refused to refund me now here we stand.
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February 2021 by Josh B.
I'm with the guy that wished he could do a 0 star review. I have been an rv tech for almost 20 years, I have 2 shops and multiple techs that work under my leadership. I was told about rv cool back in the summer of 2020 and decided to try them out.. big mistake... we install alot of cooling units I purchased a run of 4 units over 6 or 8 weeks from these guys unit 1 after fiddling and removing and flipping and trying again it kinda works, my customer is not happy so we are ordering another from a different company. 2nd worked fine for less than a week then it lost its juice from a pinhole bad weld, I had to buy a new unit and get reimbursed after they recieved the defected unit and they do not pay any labor. Number 3 showed up blown up in the box which cost me a job the customer had to leave town I had to return it before getting any money back and finally the last one would never cool on gas, this made no since and after going back and 4th multiple times on the phone, email and pictures they quit responding so I ordered a remanufactured from pines and installed it on my dime, worked perfect like they always do from pines. Then I finally called today and spoke with wick apparently he is back from his year off, I explained the situation. And he was defensive out of the shoot, this escalated me so we wound up in a shouting match and he hung up on me, I called back, calmed him down and simply asked to send him they're unit back for a refund, he said no way in hell, then he offered to take it back for a credit toward another on if its defective..... sure I want to install another one of these pieces of trash NOT. After some thought I am chalking this up to a learning experience and cost of doing business is a shame that this guy does not stand behind his product.
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October 2020 by Todd C
Used this business to purchase a refurbished cooling unit for my Dometic Rv refrigerator. Unfortunately It only lasted for one season. The failure was due to a complete loss of charge.When I contacted Wick to see if he would stand by his work, he was unprofessional and used profanity. His attitude is as poor as his workmanship. Buyer beware!!
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September 2020 by Todd C.
Used this business to purchase a refurbished cooling unit for my Dometic Rv refrigerator. Unfortunately It only lasted for one season. The failure was due to a complete loss of charge. When I contacted Wic to see if he would stand by his work, he was unprofessional and used profanity. His attitude is as poor as his workmanship. Buyer beware!
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August 2020 by g. jordan
The guacamole chicken salad was delicious and very fresh. Our server was courtesy and professional.
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August 2020 by Robie Lacaze
They tell you how to fix your refer
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April 2020 by trailrider383
I ordered two smaller cooling units from them earlier in the year that were shipped UPS/FED EX. Cores shipped back no problem.
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February 2020 by Jason Belcourt
The service is always fast, the food tasty and the price affordable. Its my favorite mexican food resturant in Conway.
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January 2020 by Dan H
Everything unfolded as expected. Shipped fast, installed quicker than expected and worked great. Thanks guys.
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December 2019 by James Adair
Zero stars would be more appropriate. The customer service/ technician says he has 27 years of experience, but should not be talking to people on the phone representing his company. He used many (Many) expletives and has a huge ego that does not serve him, nor him company well. When I asked him his name, he said that it is none of my F* business. I called back a few times, just to try to get to someone at his company who does care about the business, or future business, and he hung up on me each time.
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November 2019 by Jessica Larson
Very unprofessional interaction. We attempted to return a core, using the postage they provided, and it got returned to us 3 times. When we initially reached out for feedback on what to do next, they were very helpful, stating they would send for a FedEx pick up. After a few days of hearing nothing, I reached out to him again, and this is what he said" Look. We get a couple hundred back each month no problem. I don't know what your ups drivers problem is. But messaging every day isn't going to help. I'm one person in the office right now and we just switched to FedEx and I haven't had time to sit down and do a FedEx call tag. If you want to toss it in the dumpster then by all means please do so. It's not worth all the back and forth over a core return. You got a good unit and a very good price. Just be happy." We are a business as well, and this is absolutely unprofessional.
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November 2019 by Harold Kenaga
I save you a lot of trouble ....don't buy this product.
