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January 2024 by Cati McJunkins
I took my son to the Greenbrier location to receive a new phone for his birthday. The AT&T staff member upgraded to the wrong phone number, which is my father’s phone number. I took the new phone back to the store where the staff member changed the number to the correct number. Then told me that if my father’s phone doesn’t work, he will have to go to an AT&T store to get a new SIM card. The staff member showed zero emotions, was very monotone, and behaved as if it was my error.My father lives in a different state and has cognitive difficulties. This causes him to be unable to process situations such as this one. He went several hours without his phone working and without knowing why. This caused him unnecessary stress and confusion, which can send him into a mental state that can be difficult for him to handle. His phone ended up not working.The issue was fixed after making the phone call to customer service.
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January 2024 by Randy Phillips
Stopped in to get information on switching to prepaid plan. Two guys were on staff and both were working with an attractive young woman although one was just standing there doing nothing. Although I was acknowledged upon entering, both employees stuck to the young girl like bees on honey. After 3 minutes I walked out. This store is terrible at customer service. Go somewhere else. On my prior visit just weeks ago they couldn’t answer simple questions about my account. Training needs to be addressed.
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November 2023 by LISA HENRY
The associate was so helpful and knowledgeable. We needed a new phone and he set it up and changed the plan to just what we wanted. I would definitely recommend anyone needing assistance go to the AT&T store in Greenbrier.
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November 2023 by HK M
I wouldn't take anything there just put a new screen protector $23 dollors on a new apple watch 9 took it in to check something out on it they peeled the screen protector on it that was just installed 30 mins prior said it would not turn off total goobers and would not make it right I will continue to spread how low down that was and encourage people to go to conway att on oak street and see Jon Henry the manager there is a great rep and super courteous and knows his equipment
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October 2023 by K S
The employees here have always been helpful when it came to anything needed whether it be our lines transferred over or a simple phone screen or new phone. Very professional and seem to know what they are doing. Would recommend 10/10
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October 2023 by Chase Jones
It was a good experience until I found out the att store employee who helped me added insurance I didn't even ask for on four of my devices to purposefully increase my bill. Not good
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July 2023 by Tori Hill
Zach was such a good help! Needed to transfer 3 lines over. Quick, easy, and friendly! 10/10 would recommend.
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May 2023 by Jackie Guerrero
Went in recently to pay my bill and upgrade my phone. It was hands down the quickest and best experiences I've had there thus far. Zach, was very attentive and went through everything with ease. Any questions or concerns I had, he gave answers. I was very impressed and satisfied with the service I had received. Also Austin, he was just awful to all of the customers, just joking. All the people who work at this store are super friendly and are an immense help to any issues one may have. Great store to go to. Five stars all the way!
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May 2023 by Hinky Swinky
Austin Horton went above and beyond today by staying over an hour late to set up my replacement phone. Very personable and knowledgeable about AT&T products and services. Good job Austin!
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May 2023 by Peggy Harris
Most incredible people at ATT that I have ever worked with, and I've been a customer since 2005 Austin and Dylan have been the best ever! Very polite and every sweet guys!
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May 2023 by Rebecca P
They were able to answer all of our questions and ended up saving us a significant amount of money on our monthly bill. Customer service was above and beyond!
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February 2023 by Steven Tapley
Jessie was amazing. He fixed everything firstnet customer service couldn’t. Thank you so much!!!!!
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January 2023 by Amanda Mckee
Geoffrey Smith is amazing! He helped me get my mom's phone setup despite lots of frustration. I can't say enough!
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January 2023 by Jim Hensley
Quick service. Great product. Had everything in stock. Geoff was knowledgeable and had me in and out of the store in 20 minutes. I will be back.
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December 2022 by Mandi Hearn
Awesome crew! Geoff was so helpful and stayed late to finish my transfer. Highly recommend!
