May 2018 by Wanda B.
I would absolutely never return here for an oil change. The last time I took my ford focus in to them, they short changed me 1/2 qt on the oil. Maybe they figured I didn't know what I was talking about? It was only after I got a few miles down the road that I noticed my car didn't seem to be driving right, that I pulled over, let it cool long enough for me to check the oil level, noticed the blunder, and turned around and went back, demanding that they top it off accordingly. The shop manager stammered that it only takes 4 qts. I stood over him in the parking lot outside the bay area, showing him the dipstick; it was only then that he admitted they don't check, only adding what the manufacturer suggests. Funny, considering my owner's manual says it takes 4 and 1/2. I now take my vehicles to places that actually know what they're talking about.
