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September 2023 by Cindi M.
I chose this location because I'm not sure exactly where the customer was located. I called to inform Verizon that my brother had passed away. I wanted to end his service. They were extremely helpful and compassionate. I spoke with Erica and she was beyond amazing!
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April 2023 by Harry G.
As soon as I left this store I had fraudulent activity on my credit card the day after. I suspect the customer service rep named Hagen was responsible but I am not entirely sure.
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February 2023 by Lynn R.
We were in Ft Smith for the day and went to this Verizon location to get help unlocking our son's phone. Unfortunately the entire Verizon computer service network was down nationwide! So we weren't helped. They suggested we come back in 2 hours. They were courteous but no help.
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September 2022 by Robert F.
Went to this location on the outside of the Arrowhead mall in Glendale. Its a large company store and have really great knowledgeable employees. This is definitely worth driving to. No appointment was needed. Depending on time of day you might have a wait but it is worth it. When you go be prepared and it might be useful to write a note card so you don't forget anything.
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February 2022 by Kevin L.
Called the number on the website and I get someone on the other end from India that has no idea where Fort Smith is and can't get me on the phone with them. Drive to their location to upgrade my phone and was told it was an hour wait and there is literally one person in front of me. Worst customer service ever.
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December 2021 by Jordan G.
All I want to do is talk to someone at the store to ask about inventory. Instead I get some damn computer that can't help. What's the point of having a local number if I'm going to talk to a computer or someone in India.