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March 2024 by Jason Armstrong
One of three post office in Fort Smith stop by here and check it out. Was clean and the staff did a great job.
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December 2023 by achefsgarden
The employees at this location should be very happy that their customer service skills do not equate to their paychecks. They would owe the citizens of Fort Smith at the end of each two week pay period. It is sad that you can't even garner a smile. I hope my local mail delivery guy doesn't have to deal with you too!
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December 2023 by Bri Wirth
Tried calling 12 times and not once did they answer. They hung up the line whenever it didn’t answer. I waited for almost 2 hours and still no call back nothing. Worst experience ever
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October 2023 by P. Courtney Yaj
The fella working the front of the register today on 9/19/2023around 10am doesn't seem to want to smile. Comes off non-approachable to me. The lady working with him wasn't helpful in servicing other customers in line to help her coworker. I guess she was too busy stocking up the registers to service anyone else. This location is okay for customer service. I especially say that because an elderly lady before me was being friendly and was making small talk with the fella at the register and he seemed to either be in a rush to help other customers or wasn't interested in what she had to say so he cut her off and asked if she needed anything else like stamps. Not a kind thing to do in my eyes. I'll return to this spot to be serviced in hopes that it won't be the same person who helped me last time. I walked away without grabbing my receipt and he pestered me to come back to grab it. Word of advice: have the decency to ask if someone wants their receipt before making it seem like they can be off on their way and if they walk away without asking for it, then have the sense to realize they prob don't care for it and toss it. I hope he sees this review.
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July 2023 by Jaimi R.
I can't reach anyone by phone, and was shoo-ed out 10 minutes before close. The customer service could be better, and I had to be informed that they changed a policy a month lrior to what I needed done, so they couldn't do what they had done so easily before.
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June 2023 by David Sheaffer
I think the Post Office works extremely hard for all the stuff they are given by everyone. I have never had a problem out of anyone at this Post Office. And I am posting the passport office hours and Website information that is posted on their doors for everyone to find.
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June 2023 by Valorie pitts
Thing couldn't hear me. Hung up. Why can't you just have your hours on your web page?
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March 2023 by Ivan Dimitrov
I really like it. The people is so nice.
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January 2023 by Brittany Pratt
I received the worst customer service from Brett Nguyen who works in the passport dept. If all possible, pick another Post Office for passport assistance. His lack of customer service really needs to be addressed. Speaking to others in line around me this is the norm for him.
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December 2022 by Brittany Bunting
I received the worst customer service from Brett Nguyen who works in the passport dept. If all possible, pick another Post Office for passport assistance. His lack of customer service really needs to be addressed. Speaking to others in line around me this is the norm for him.
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December 2022 by Mrs. White
I dropped off a package because i didn’t order it. Gas is $200 for me and they just redelivered a package i refuse after i drove down there to get help to send it back. I am 35 week and carried a 2 year old just to send this back properly only to have it sent back . Also dont bother calling no one awnsers.
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July 2022 by Dunky Gamer
I have always found everyone here very pleasant and accomodating. The passport guy was extra helpful too when I needed to renew.
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June 2022 by Kim M
My dad works at this post office and it's open just odd hours...
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April 2022 by Mrs. Alison Wayit
I dropped off a package because i didn’t order it. Gas is $200 for me and they just redelivered a package i refuse after i drove down there to get help to send it back. I am 35 week and carried a 2 year old just to send this back properly only to have it sent back . Also dont bother calling no one awnsers.
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March 2022 by joe byers
If I could give the local usps 0 stars I would. They have lost numerous packages of mine, they lie to you and say it was scanned and delivered even when you were home waiting and watching for the mail, then tell you if you didn't pay extra for insurance they cant do anything about it. I'm happy to pay any extra price through other mail carriers to avoid the fort smith postal service. Make sure if you call to ask a question that you ask 3 or more employees to see if you get the same answer, odds are you wont.
