September 2023 by Desiree Lewis
This was not a good experience and I would not recommend using Uhaul to anyone. First of all their system was down when I first wanted to rent. So I went to the location and rented the truck. Then immediately after renting the truck I called uhaul back to add an extra day of rental. So I rented the truck until Tuesday. Well on Monday at 9am, I started getting phone calls wanting to know where the truck was and being told I would have overage charges! I told them I rented the truck until Tuesday. So they proceed to transfer me to 3 different people to get this situated. Then at 2pm on Monday I started receiving messages that my truck is due back NOW? What in the hell is wrong with this company? I felt as though I was being harassed about getting this truck back that I still had rented for another day. This was terrible organization and customer service I will NEVER rent from them again and this should be unacceptable from such a well known business!
