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December 2023 by Kaduzie
Just don't!! Stay away!
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November 2023 by Betsy Thums
DO NOT DO BUSINESS WITH THIS PLACE! I was not familiar with the facility and rented a unit online that was to be an interior climate controlled unit. I arrived and read the email and had only an access code to a gate. They say it is a “state of the art” facility and what their idea of security was, was a padlock on a gate. And it was not an interior climate-controlled unit, it was an exterior unit. There are two buildings parallel to each other and the driveway leading in is impossible damaged, steep, and narrow with no way to turn around. Good luck getting in there. So I call the phone number and get a call center and someone who barely speaks English. He tells me he’ll put in a request for reply from the management. I don’t have time to wait as I need to unload immediately so I tell him to cancel the rental I had just made last night and have never accessed. It has now been 5 days and I’ve called several times but my debit card was still charged and each time I call I’m told that “management” has not yet responded to the request. I’m filing a complaint with the BBB but get the word out this place is shady AF.
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September 2023 by Lenora Williamson
Rented a storage unit and when we get there the code to the lock on the gate didn't work and when we called them to let them know it wasn't working all they have to say is were putting in the code wrong when we were very clearly putting the code in right and when we asked to send someone out they said they aren't able to send anyone today even though we were there within their operations hours and when we just asked for a refund for our $200 we spent the guy just said he can give our number to the owner and he might get back to us in 24-48 hours. Don't use them if you want your storage unit the same day or want to be able to get to your stuff reliably.
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December 2022 by Geoff Gregory
A year ago I would have given a good review but trying to end my rental changed that. Apparently they use an answering service and I kept getting put on hold when I called to cancel my rental agreement. I finally got someone on the phone and thought it was taking care of until the first of the month, when I was charged rent again. I tried calling several times and couldn't reach anyone without being put on hold for too long. I finally emailed the owner and was told he had cancelled the rental agreement and issued a refund. I never received the refund and when I emailed again, never received a reply. Enjoy the $50
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November 2022 by Kate Lanham
Honest good people.
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November 2022 by Andrea Young
The worst experience I have had with a storage company!
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November 2020 by Amy Marie
Easy to work with! I was able to go online and rent a storage building and access it without ever talking to a live person. Great website and easy to pay. Prices are on point as well!
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November 2019 by Price Longoria
I Like where it’s located.Right down the street.
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November 2019 by Joe Villarreal
Great place....
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November 2019 by Linda Murray
I have rented from Towson Ave Storage for over nine months and I am very happy with my unit and the entire facility.The facility is very clean and well maintained. The new owner and his staff are excellent. They continue to make improvements and I love the art work on the building. Very bright and cheerful.
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November 2019 by Lisa Connor
I stored my expensive furniture here while I was purchasing my home. Not only does this place look fun, it’s very secure and well maintained.
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November 2019 by Annie Allen
Mr. Casey Millspaugh is an amazing young man. Very polite and units are very nice and clean.
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November 2019 by Brad Denham
Attentive staff. Clean units. Great price!
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November 2019 by Jennifer Leal
This place is great and the owner is very nice... I recommend this place...
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November 2019 by Jim Allen
Clean storage and Casey is so easy to work with
