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August 2023 by Triple A Realty LLC
I recently had the pleasure of experiencing truly outstanding service at Total Self Storage in Arkansas, and I am eager to share my wonderful encounter, particularly with the incredible Susan. In a world where true kindness and a willingness to assist are often rare gems, Susan shone brightly as a beacon of exceptional service.My situation was a bit unique – I needed a storage unit for just a single day to facilitate a special delivery for one of my valued customers. Despite conducting our interaction over the phone, Susan's warm and enthusiastic demeanor was palpable. Despite the non-traditional nature of my request, Susan approached the situation with unwavering enthusiasm and a genuine desire to provide assistance.What struck me immediately was Susan's remarkable willingness to accommodate my needs, even though it was a brief and unconventional rental. She swiftly organized a temporary unit for my package, ensuring that it would be secure and well-cared-for during its short stay. Her efficient handling of the situation, coupled with her friendly demeanor, made the entire process smooth and stress-free.It was abundantly clear that Susan genuinely cares about each customer's experience. Despite my short-term rental, she treated me with the same level of care and respect as if I were a long-term client. Her dedication to ensuring my satisfaction left a lasting impression, and I left the facility knowing that my customer's package was in the best possible hands.If you're in search of a storage facility that not only offers top-notch services but also boasts a team member like Susan who goes above and beyond, Total Self Storage is the place to go. Susan's exceptional kindness, professionalism, and willingness to help make her an invaluable asset to the Total Self Storage team.I am tremendously grateful to Susan for turning what could have been a routine errand into a memorable and delightful experience. In a world where genuine individuals like her are a rare find, Susan's exceptional kindness and dedication truly stand out.With sincere appreciation,Idaho Auction Barn
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August 2023 by Idaho Auction Barn
I recently had the privilege of leaving a heartfelt review for Total Self Storage, praising the outstanding service provided by Susan. However, my experience with another exceptional team member, Antonia, has prompted me to share a second review to ensure her remarkable efforts are properly acknowledged.After my initial interaction with Susan left me deeply impressed, I was fortunate to encounter Antonia during a subsequent phone call. Her kindness, willingness to assist, and exceptional professionalism were evident even through our conversation. It's this remarkable level of service that compels me to share my appreciation once again.Antonia's dedication to ensuring a seamless and positive experience was evident from the moment I began our conversation. Her patient and thoughtful responses to my inquiries reaffirmed the reputation of Total Self Storage for providing exceptional customer care.What stood out most about Antonia's assistance was her genuine kindness and unwavering commitment to going above and beyond. Even over the phone, her compassionate demeanor and eagerness to assist left a lasting impression. It is clear that Antonia shares the same dedication to excellence that makes Total Self Storage truly exceptional.In a world where exceptional service can be hard to come by, both Susan and Antonia exemplify the values of kindness, professionalism, and dedication that define a truly remarkable customer experience.To Antonia, I extend my heartfelt gratitude for the exceptional service you provided. Your dedication has not only earned my utmost admiration but also a second review to ensure that your efforts are recognized and celebrated.With sincere appreciation,Idaho Auction Barn
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September 2022 by Trey “justtrey” Bradshaw
Amazing service we just dropped off a uhaul but was treated like a long time customer! Plus they have a little dog who let me pet him!!!!!
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May 2022 by Bobby Smith
Rented there for over 10 years wonderful safe place for all tour belongings!!!!
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May 2022 by josh wallace
Used their storage 12 years ago when we were waiting to close on our house. Have used them on and off for truck rental and now multiple times as we are moving out of state.Fantastic customer service in my personal experience. Always friendly, helpful and able to make things happen when I really needed it.Highly recommend them for your storage and truck/trailer rental needs.*Special thanks to Antoinette! She has made my life a lot easier dealing with a multiple trip out of state move ??
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December 2021 by Roger Ruth
Out of ALL the storage facilities I called within a two week period trying to secure a storage unit, Antonio was the BEST. She bent over backwards to assist me. She was very nice, polite and professionalWe talked at least a half dozen times and she was no different on the sixth time as she was on the first.We had a long haul from point A to point B which was Fort Smith. When we did make it back it was after the entry hours to the units. I phoned her and she gave us her personal code to get in and park the U-Haul truck. I don't think there are too many people that would do that.If I ever need another storage unit, you can bet I will be going back to her.
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September 2021 by Talik “T” Robinson
Have used since I was in college in ft Smith. Close access to interstate to get to NWA. Secure facilities, feel safe leaving my things for a long period of time, even a vehicle in the new parking spots.
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June 2021 by Garry Norman
Very accommodating
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December 2020 by Talik
Have used since I was in college in ft Smith. Close access to interstate to get to NWA. Secure facilities, feel safe leaving my things for a long period of time, even a vehicle in the new parking spots.
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October 2020 by Anthony Boyce
Have not currently used this facility. I am considering it, or was! Still on the fence as of now! I see great reviews and replies to those reviews. I also see deterring reviews and no response from the company! It's alarming! I understand that you're expected to get both good and bad reviews at any company... I'm concerned because this company isn't shown defending themselves! As I've said, i haven't had business with this company, I would like to although my concerns are.... well, I'd hope that I wasn't the one!
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October 2020 by Amber Helvy
The lady's that work in the office there are wonderful. They are always nice and friendly. When we needed to go to a bigger storage unit from the one we originally had, there was no problems with that. The premises is always clean. We are fixing to be moving and will no longer need our unit but if we ever need one again this is the place and only place we will get one at.
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August 2020 by Daniel Jonathan Baker
Dropped off my uhaul here
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June 2020 by Christopher Soroka
The lady there was very nice and helpful. Very nice place!
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February 2020 by Corey Mellon
Never had any issues with management and the storage units are reasonably priced.
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February 2020 by Toby Dirks
Nice facility.
