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January 2024 by Jeannette Landaverde
Most of the people who work are not at all friendly. I just found a nice person.
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January 2024 by Susan Noble
Every time I go into their store these guys are so nice…Everyone that I have dealt with in the store knows exactly what they’re doing… I have had a visit to a different store and not the same experience . I am on my son‘s plan and I explained to him what happened and he said go to the corporate store and he found it on Google ..He gave me the address and said go there and nowhere else. I am so happy that I did and I won’t go anywhere else. I’m confident that if I have an issue they will fix it ..if I need to purchase some things they will help me.Every time I have walked out of that door I have walked out being very happy and confident that I was taken care of. thank you T-Mobile for making me feel like I am a valued client And for such an awesome corporate office that I have 100% confidence in that will take care of my phone!
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December 2023 by Lloyd Yandell
Keeping the dream alive, thank you TMobile
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September 2023 by Steven H
Slower than molasses. Nowhere to sit because I take forever. I don't think I'll ever go back to this T-Mobile again. There's another one I go to and they're much quicker and on the ball but this one in the mall slow as molasses.
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September 2023 by DENNIS HOLLAND
Added our son to our plan, easiest process ever. Gatlin, the customer service rep was exceptional, very knowledgeable and did everything possible to get us the best deal. Very polite and courteous. Super experience and recommend the central mall store to anypne. Ask for Gatlin, you can't go wrong.
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September 2023 by Cathy Holland
Gatlin was amazing! Professional, friendly, and super knowledgeable! Excellent customer service while purchasing my new phone!
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July 2023 by Adrian Hansen
The people who work here are great. I'm giving a 1 star because I don't want anyone to switch to T Mobile. This service straight up doesn't work and nobody can fix it. I can't receive calls and if I do they drop every time. Doesn't matter if I'm at home on wifi or not. In fact, if I'm not on wifi it doesn't work at all. T Mobile keeps lying and saying I have service that I pay for but I have reboot my phone 5 times a day just to hopefully receive a call that AT&T could always connect. I regret switching. Nobody has been hurt yet but I keep missing important calls from my daughter's doctors and her school. If there was a real emergency I'm afraid the call would just disconnect. I shouldn't be afraid for my life or my families lives because they lie about their terrible service.
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June 2023 by Xyz Xyz
Scam artists.Grab yourself a straight-line and be done.I have nothing good to say about this company except I'M GLAD I DROPPED YOUR CONTRACT. and won't be back!
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June 2023 by wesmusicman14
I went to this location for a simple screen protector replacement. The employee told me they couldn’t do it and I have to come back when their assistant manager was back. When he did return, I was forced to wait while the manager took 2 phone calls (one was very clearly a personal call) and ultimately had to visit another location just for a screen replacement. I will never return to this T-Mobile location.
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March 2023 by Danny Freeman
@T-Mobile, who ever is in charge of this store should know that they are great and smart people. Especially Nick because he is always ready and available to help with anything and any problem.
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January 2023 by Shon Ruckman
Customer service was great at the store and there customer care team on the 1-800 number Tryston. He did excellent service bringing me back online for me and my children
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December 2022 by RaeLynn Avey
I stayed on the phone for a hour and 20 mins just to know how much a phone was. Even after i asked them if they had it in the store. I am so disappointed, I should get that phone for free for that behavior.
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December 2022 by Jennifer Hing
I come here often to replace my glass screen protector. Quality costumer service and professional installation every time. Conveniently located in Central Mall.
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November 2022 by Joey Woods
Nick was very helpful I had an amazing experience at the store all the staff members were kind and attentive would recommend T-Mobile in the mall to anyone
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November 2022 by Jennifer Connell
I come here often to replace my glass screen protector. Quality costumer service and professional installation every time. Conveniently located in Central Mall.
