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January 2024 by Mary Rollins
Found just what I was looking for
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January 2024 by Star H
Adopted a kitten from here a few weeks ago, everything seemed fine. Then her belly started growing super fast and with her being fixed plus the only cat, I knew she wasn't pregnant. Today my family came to the state to visit and here comes my cat. She has a long white worm hanging from her behind wiggling around. To say I was embarrassed ? doesn't even come close to the horror on the children's faces. They said she would be dewormed,fixed,and vaccinated. The entire reason for adopting rather than getting a free cat from some random on Facebook!!!!
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November 2023 by William Boyd
Way better than Petco! A little on the pricey side but the employees are friendly. Easy location to get in and out.
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November 2023 by Richard Hillman
Found a thunder jacket for our dog. Fits great. Decent selection of Halloween outfits as well.
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October 2023 by Porche A.
******2nd update******* Police report filed still waiting from the detective BUUUTTTT as well as I got a call from the District manager Jamie Shrodder(don't know if it's spelled right) apparently there is NOTHING they can do about our money being stolen FROM THE MANAGER b said that there's no cameras in the office where they have the safe so they can't see her take our money....HOW IS THAT SAFE to have no camera in the room with the safe?! I'll gladly accept the loss of the $292 but what PETSMART needs to do is realize that they have a thief working among them and I'll leave this in the hands of Karma, cause one thing about Karma is the tables will always turn. Word of mouth goes a long way!! ****Update*** We were able to talk to the manager who did review the video, and older couple did return the Wallet which did fall out of the pocket in the store foyer (cart corral area) we asked if the customer fumbled with the wallet she said no he picked it up and retuned it right to an associate, we we replied "so your confirming the customer didn't mess with the wallet and returned it so the money was still in the wallet when it was given to the associate but when returned to us it was missing, not to point fingers at anybody but do you see how it's conflicting?" She responded immediately "I trust my managers so that's,THAT!" From there we have filed a report with the police and have a detective looking into this. --Previous post below-- I hope the $292 dollars that was stolen out of my wallet when it fell on the ground was worth it, apparently "an old man" returned my wallet from outside but only stole the money that was wrapped in a receipt instead of all the cash, when we went back to get it and noticed some money missing, the cashier seemed unwilling to get a manager to look at the cameras then when the manager was called (I think her name was Brittney) she rolled her eyes and smirked and made a face at the cashier thinking I wouldn't see and was at a loss for words when I asked her not to make faces at my situation and to help when I asked for her manager. All I was wanting was for someone to show even A LITTLE compassion and caring that I was robbed of $292. Now the "highest of managers" shows up and they are telling me there's nothing they can do, I ask for their manager or the store managers name so I can ask to speak to them and they "can't give out personal information" they said they didn't know the store managers name and if they did they couldn't help me... so what is someone suppose to do if their personal items are stolen on property? I guess nothing because nobody can access any cameras and nobody can reach out to any managers or give any names of managers... sounds to me like this may have been an inside job and they didn't realize I knew exactly to the dollar how much was stolen..
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October 2023 by Leann
If I could leave a zero, I would. I purchased a dog door off of their website and paid with PayPal. The dog door was the wrong size. I took it to the store (unopened) to return it, and the store associate and manager said that since it was paid with PayPal, they cannot return it. I called the home office number and was told the same thing. You cannot even return it through the mail if you purchased using PayPal. PayPal has always been like using cash for me everywhere else so this rule seems so wrong. Once I was able to find the time to return to the store to exchange it for something I could use, I was then told it had been over 90 days now and I was unable to exchange it as well. I told the girl that I guess I should have just said that I didn’t have a receipt so I could have at least exchanged it still, and she countered with that she would still have to have the receipt to exchange it since it was a big ticket item. Really?! So, apparently PetSmart is hurting so bad financially that they have to try to find a way to keep people’s money and do not allow for exchange. Do not buy anything from PetSmart, especially high ticket items….although most of their store is high ticket. So, I have to admit, they got me, and now I want to make sure that I let as many people as possible know the situation, and I definitely do not suggest to shop there. After leaving PetSmart, I went to Petco and purchased dog beds and toys; Petco is not only where the pets go but it’s where I go now, for sure! I hope it was worth it PetSmart. You could have just exchanged the dog door and even made more money on the items I needed to get because it was more than the exchange price. Instead you lost that money and any future money that would come from me or people I know.
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October 2023 by Ginger Menace
The prices are fairly high, and the LIVE food selection is limited. Lovely customer service!
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September 2023 by Porche Alexandria
****Update***We were able to talk to the manager who did review the video, and older couple did return the Wallet which did fall out of the pocket in the store foyer (cart corral area) we asked if the customer fumbled with the wallet she said no he picked it up and retuned it right to an associate, we we replied “so your confirming the customer didn’t mess with the wallet and returned it so the money was still in the wallet when it was given to the associate but when returned to us it was missing, not to point fingers at anybody but do you see how it’s conflicting?” She responded immediately “I trust my managers so that’s,THAT!” From there we have filed a report with the police and have a detective looking into this.—Previous post below—I hope the $292 dollars that was stolen out of my wallet when it fell on the ground was worth it, apparently “an old man” returned my wallet from outside but only stole the money that was wrapped in a receipt instead of all the cash, when we went back to get it and noticed some money missing, the cashier seemed unwilling to get a manager to look at the cameras then when the manager was called (I think her name was Brittney) she rolled her eyes and smirked and made a face at the cashier thinking I wouldn’t see and was at a loss for words when I asked her not to make faces at my situation and to help when I asked for her manager. All I was wanting was for someone to show even A LITTLE compassion and caring that I was robbed of $292. Now the “highest of managers” shows up and they are telling me there’s nothing they can do, I ask for their manager or the store managers name so I can ask to speak to them and they “can’t give out personal information” they said they didn’t know the store managers name and if they did they couldn’t help me… so what is someone suppose to do if their personal items are stolen on property? I guess nothing because nobody can access any cameras and nobody can reach out to any managers or give any names of managers… sounds to me like this may have been an inside job and they didn’t realize I knew exactly to the dollar how much was stolen..
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September 2023 by Zack Jennings
Prices are crazy but service and supplies are good so far ive had nice respectful employees through my experiences there
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September 2023 by ChikenHair
They had what we needed for our new kitten and it's a good store, but I never saw any staff walking around or helping people. Maybe I'm just unlucky and didn't see them, but we did have trouble finding a few things with no one but the cashier's in sight to help.
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September 2023 by Jennifer Lynn Joiner
I would have given it 3 stars based on some challenging communication with the one sales associate. After speaking with a a second associate, I believe the first associate just didn't understand what we were looking for. It was a simple misunderstanding of our needs. We were helped. We found the items we were looking for. And we are ready to begin our journey with our adopted baby ?
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September 2023 by Christa Nishmuta
We love the training classes here with Haley and of course browsing the aisles for new goodies and toys!!
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July 2023 by Hayden N.
the one employee at the register was super creepy and wouldn't stop staring at me and my girlfriend and when we were checking out he just kept staring and it was very unsettling plus when I was trying to pay he didn't even have the card reader ready. very creepy definitely won't be going again
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July 2023 by Danny Conn Sr
Excellent service and help finding what I wanted/needed for my cat,,????????
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July 2023 by Charlie Jones
Store is always wonderful. Website is awful!
