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August 2023 by Joshua Yarnell
Hailey M. is always very helpful and takes care of me any time I need a rental to go out of town. 5* service every time!
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December 2021 by Kenneth W Franklin Jr
Friendly staff.
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August 2021 by Brenda Delao
Always shortages on cars .
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August 2021 by Marcia Melvin
Had reservation and in previous times paperwork all done basicly get the keys and go,. Not this time it was excruciating. My husband is 6' 3" crawling in and out of a chevy malibu. Being a loyal customer means nothing.
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May 2021 by Sheranna Ramey
So no one is ever here on time for you to pick up or drop off. You call but get no answer and corporate always acts like they have no idea what's going on. Do yourself a favor and rent from Hertz.
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February 2021 by Chris Mortenson
Not actually a National, it's an Enterprise. They also do not honor any deals booked online.
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February 2021 by Sean M.
This is for the airport location. There is never a customer service representative present and integrity is in question. I recently left an expensive item in the car and they "couldn't find the item." I had dropped off the car and when I got on my plane I noticed that I had left it in the trunk. I called National right a way and couldn't get a hold of anyone at the location at all. When I finally did get a hold of someone at the location - days later - they claimed that no one found anything in the car. Very disappointed in National as I have been a loyal customer for years. I recommend National for everywhere else, but have often used Hertz at this location because of experiences - or lack thereof when they are gone - at this location.
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January 2021 by Zack s
Last rental had a huge bubble in the tire sidewall at pick up and was also very dirty. Went to change out and only thing available was a filthy pick up. This time reserved a premium a week in advance, and went to pick it up with no premiums available, only a small pick up and an eclipse. Thought i got better with emerald
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November 2019 by Chris L
Helped me out in getting a great ride.
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July 2019 by John Jackson
I have an Emerald Club Membership and travel using National through work. Never have a problem. However, when traveling during the summer on vacation it seems as though my membership is wasted. Every year, i give National 1st chance to earn my personal business and each year they fail. I always rent an SUV or Mini Van for 10 days. Each year, National is beaten significantly by a competitor that i dont have a membership with. This is disappointing.
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March 2018 by Richard Himes
Reserved a vehicle online and received a confirmation. Upon arrival, I was told there was no vehicle. I've rented with National for years. Never again!
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July 2016 by Laurie Blakeslee
Overall, a good experience. During a recent company transition, direct billing was not pulled over to National nor was my Emerald Club info, so I had missing rentals from my profile and had to provide my personal credit card for rental on my recent trip. National was quick to fix. Thank you...I love National's Emerald Club!!
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October 2015 by 10beers1
During the past 50 weeks, I have traveled 30 of them with National from Fort Smith Airport. These folks are accommodating, friendly, and have gone out of their way to ensure my fellow traveler and I have reasonable vehicles to rent. Even during times when special events in the city had cars in all agencies on a short list, we always has the right ride waiting for us. Highly recommend these folks.
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June 2015 by James Mott
I have been renting from this Fort Smith location of National Car Rental for over 8 weeks and I have had nothing but fantastic service and BEAUTIFUL cars!!! They will stay late if my plane is delayed, I had a flight delay put me in at almost 2am and Josh was there with my car ready to roll! I highly recommend these guys over the other two vendors there!! I do not look forward to going back to my normal life car, Ive had so many amazing cars that I have gotten the chance to use I dont want to go back!
