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August 2024 by nick love
Great service and quality people who work there.
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May 2024 by Joy Tolbert
I don't want anything from posting this except to warn others so that they are aware of what the estimate process is and of what kind of ethical behavior they can expect from this shop.
After reading other reviews, it sounds like they are better at detailing a car than doing repairs. Took mine here for a 2nd opinion. The first estimate they do is just looking it over-its like a bait and switch, it doesn't accomplish anything. It gives you hope that maybe the estimate will be reasonable and your situation will improve. A real and detailed estimate takes 4.5 weeks to schedule (which means you cannot get a rental thru insurance) and almost 2 more weeks to get it in writing. I had to fight with insurance to be able to get my car to this shop for a 2nd estimate on my vehicle and somehow just coincidently after an insurance rep called the shop their estimate came in at just over the threshold for totaling the car. Also somehow the written estimate LITERALLY DOUBLED from their original look through estimate. A car that's drivable that only needs body work and paint. This shop appealed to me because I had heard good things and saw they had been around for many years. But I think staying in business with insurance companies is more important than gaining customers.
I thought this shop would offer honesty and good communication but I don't think that occurred. I should have known better when I dropped my car off for the estimate and when I conveyed my concerns as a single mom, found at no fault for the wreck and being upside down on my vehicle, I was told "Well I guess you have learned your lesson about that". Really didn't need to be shamed for doing my best and literally everything I can do to be able to have a vehicle to get to work. And as if I intended to be upside down? No. I did not. Single mom life is not easy or predictable.
I was told repeatedly I could call and ask the estimator (Mr. Medley) some questions about the estimate. I have to work 2 jobs and was having a hard time finding a timeframe to call so I had someone call on my behalf who was then refused multiple times to be allowed to talk to him. Questions like, can we repair parts vs replacing all of them? Can we do anything to lower labor costs so that the estimate can get under the threshold and be repaired? Can we pay the cash difference? Still no answers to these questions. There must be some kind of kick back with insurances for giving them the estimates they want instead of what will actually help a customer.
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May 2024 by Liliana Diaz
Friendly people excellent service very pleased with their work
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March 2024 by Robert Robertson
Great customer service. Kept me informed on progress. Have used multiple times and will use again.
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October 2023 by Rozie Nguyen
Loved the staff! I was unable to get everyone’s names unfortunately. Helen was very helpful and bubbly. Ron was punctual and informative throughout the whole process. Gloria was very sweet as well! The painter did a great job at repairing the paint back to its original condition while the dent specialist did a great job with the PDR (paintless dent removal). It’s like the damage were never there! Overall, would recommend this family owned shop for your repairs! :)Services: Painting
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October 2023 by Rosie V
Loved the staff! I was unable to get everyone’s names unfortunately. Helen was very helpful and bubbly. Ron was punctual and informative throughout the whole process. Gloria was very sweet as well! The painter did a great job at repairing the paint back to its original condition while the dent specialist did a great job with the PDR (paintless dent removal). It’s like the damage were never there! Overall, would recommend this family owned shop for your repairs! :)
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August 2023 by Lionardo Fabio
The Worst Company I have ever seen
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August 2023 by Christen Madock
Very unprofessional business! Bad management I don't recommend this business!
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August 2023 by Daniel Goh
Great folks, great service, I recommend Medley & Sons.
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August 2023 by Lewis Geiger
Very professional!
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July 2023 by Shaney Dill
Medley and sons did an awsome job repairing my extremely hail damaged nissan kicks. Can't even see that it was damaged. I highly recommend Medly and sons for body repair.
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May 2023 by Tracy Maxwell
They did amazing work after my accident. I would definitely recommend. Them to everyone.
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April 2023 by Johnnie Dehart
Mr. Roy and Ms. Helen are the best folks! The work the guys do at this place is amazing!!! They matched my paint perfectly and detailed the WHOLE truck inside, AND out beautifully ? I mean it was like brand new again, and this is after a bad wreck with a school bus ?Highly recommend paying them a visit if you need good work done after an accident ?very easy to work with the insurance company and have you back in your ride again in no time flat??
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April 2023 by Lynn Rausch
My car was hit at a stop light doing considerable damage to the drivers side. I had never used Medley and sons but going forward they will be my go to shop. My 2016 Lincoln MKX looked liked brand new and they even cleaned it inside and out before I picked it up. Plus, they are just the nicest people to deal with on the phone and/or in person. I highly recommend them .
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April 2023 by Landon Peoples
I’m hesitant to write this review because I don’t want them to be too busy in case I ever need to use them again! Medley and Sons went above and beyond to get my car fixed right. I think it’s cleaner now than when I bought it a few years back. I didn’t expect this high a level of detail and I’m blown away!
