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March 2024 by Nancy Fox
Marquie is amazing! He worked so hard to get us into a rental. Really above and beyond. Thank you
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January 2024 by Meadow Lark
Nice folks, fast transaction.
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October 2023 by Noelle Moates
Marquis and his staff are always kind and professional! They are very knowledgeable and provide great service. I have rented through them a few times, and plan to continue doing so.
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August 2023 by Justin Ellis
The staff was very helpful given the circumstances of having a low supply of cars. They saved my Arkansas trip.
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April 2023 by Adam Mashak
Was given a dirty vehicle, and then I was overcharged and and accused, personally I would rent a car from the devil before I would trust Hertz again!
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January 2023 by Daryl Johnston
Marquis and his staff were fantastic to deal with in renting a loaner after an accident that totaled my car. Of all the things I had to deal with through this ordeal, the rental of a loaner vehicle was the easiest part thanks to Hertz and their staff! Highly recommend and will use them again.
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December 2022 by Jonathan Marston
Don't use them if you have pets. They spotted a few dog hairs tracked in off of our clothes (our dogs never set paw in the car) and claimed we had dogs in the car and wanted to charge a $300 fine. Ridiculous. Will never do business with Hertz again.
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October 2022 by Kristi Kimber
I rented from OKC and while in Fort Smith the tire light came on. Didn't look like there was a flat but I called the local hertz in Fort Smith to see if I could stop by and just have them look at it. 2 young men were there, they were both very nice and helpful. Put air in my tire, looked for any nails, filled up wiper fluid and sent me happily on my way. They never made me feel like it was a bother or inconvenience for them, especially since I didn't originally rent from them. The excellent customer service was very much appreciated. Thank you!
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July 2022 by Raymond Obiedo
They came through for me when Enterprise defaulted on my "reservation"
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June 2022 by Brigette Mccallum
The manager and his crew are the most incompetent people I have ever ran across. First they didn't know how to read a fuel gauge and tried to say we didn't fill the car. Then when that didn't work for them they tried to say we had animals in the car because there was a small amount on the driver's floor board. We left our oldest and our pets home. Also when we picked up the car they tried to tell us our full coverage insurance wouldn't cover our rental and tried to get us to pay 800+ for their insurance. They just took 300 out of our bank account to cover the little bite of supposed hair. Will never rent from them again. Never had these problems from enterprise!!!!
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June 2021 by Cindy D.
This hertz and exspecially Marquise were awesome! I kept extending the rental and they were so nice about it! Got the car returned this morning and they even let me pay cash!!! Thank you for making everything so easy!!! Appreciate these people more than they know!!
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April 2021 by Joshua Chafin
Very kind and courteous! The Representative whom served us in a rental, went more and exceedingly and abundantly to provide a great experience. So much, it outs Enterprise in the dirt. Don't get me wrong, love Enterprise: but I never received any of the down payment for the $200 deposit
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March 2021 by Candace Sutterfield
Cannot say enough good things about establishment. Enterprise was seriously lacking on different levels, called these guys and after a short 3 minute detour they had me on the road in 15 minutes. Marquise and the guys Class Acts! Highly recommend!
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February 2021 by andrew crain
Was great service but they didn't tell me upfront when I called that they needed a 500 hold on your credit card
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February 2021 by Irvin Martinez
Marquis threatened me and their corporate office thought this was fine and dandy. Don't rent from this company if you value being treated with respect
