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October 2023 by Cassandra Mussman
Driving through Ft. Smith to take my son to college, his truck broke down on the interstate. Being 7 hours from home and 7 hours to my son’s school, we knew no one who could recommend a good mechanic. Roadside assistance tow truck driver recommended Hector’s. We thought the truck would be in good hands, so we rented a car and finished the trip to my son’s school. After flying back home, I tried to contact Hector repeatedly. We could not get him to answer the phone many times we called. His voicemail box was always full and we could not even leave messages. When we did get in touch with him, he would always tell us there was a lot of work he would have to do and he could never get us an estimate of cost or timeline of completion. After calling Hector regularly for 6 weeks, we finally decided to contact other mechanics in the area. All the mechanics we called were able to give us estimates over the phone or would call us back with estimates. We had one of those mechanics tow the truck from Hector to their shop. No work had ever begun on the truck in the 6 weeks Hector had it.If you need good communication with your mechanic, do not call Hector.If you need your vehicle back in a timely manner, do not call Hector.He may be a good mechanic, but sadly, we cannot verify that. He seemed polite on the times I did get to talk to him, but was just not able to provide us the service we needed.
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September 2023 by Cassandra M.
Driving through Ft. Smith to take my son to college, his truck broke down in the interstate. Being 7 hours from home and 7 hours to my son's school, we knew no one who could recommend a good mechanic. The roadside assistance tow truck driver recommended Hector's. We thought the truck would be in good hands, so we rented a car and finished the trip to my son's school. After flying back home, I tried to contact Hector repeatedly. We could not get him to answer the phone many times we called. His voicemail box was always full and we could not even leave messages. When we did get in touch with him, he would always tell us there was a lot of work he would have to do and he could never get us an estimate of cost or timeline of completion. After calling Hector regularly for 6 weeks, we finally decided to contact other mechanics in the area. All the mechanics we called were able to give us estimates over the phone or would call us back with estimates. We had one of those mechanics tow the truck from Hector to their shop. No work had ever begun on the truck in the 6 weeks Hector had it.If you need good communication with your mechanic, do not call Hector.If you need your vehicle back in a timely manner, do not call Hector.He may be a good mechanic, but sadly, we cannot verify that. He seemed polite on the times I did get to talk to him but was just not able to provide us the service we needed.
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September 2023 by Donna Franklin
Oh my God don't take your car there he lies and say he put this and that on in all reality he just tighten up a loose nut and charge you .He never fix the problem he guess it might be this it might be that .Please stay away from that place.
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March 2023 by Shady Slaughters Productions
Awesome guy. Great affordable work!
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January 2023 by TwentyTwinTwin Crain
Always there for mom. With Me being out of state working. She has no other son like me. With Mr. Hector I know her automobile is always taken care of. Pricing is fair and his work is amazing. Thank you Mr. Hector
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November 2022 by Miguel Gonzalez
Hector great negotiator.. cash paying up front he ll put you first .
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September 2022 by Ruben Holman
Hector is absolutely wonderful, if you don't have a good mechanic Hector is one you can rely on. He will fix your vehicle correctly and at a reasonable price he doesn't try to make it a million on everyone. I recommend Hector to everyone that looking for a mechanic he's honest he's good.
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June 2022 by Lisa Manis
Our AC went out while traveling through Fort Smith on a road trip in 98 degree heat. Hector’s was so kind to fit us in fast. They found the problem right away, were able to fix it, and had us back on the road with cold air in about an hour! The price was reasonable too. Really appreciate them. We would highly recommend them!Service: A/C installation & repair
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April 2022 by Brittney
Decent price, but the price changed and when I went in a couple days later I overheard him talking about selling my car and I guess he let people look at it. It seems any time I take my car there, I’m back within a month or two with something very closely related to the original problem. Took my car to another shop and had much better results. A little more expensive but the price stayed the same and I had no further problems. They also gave me the WHOLE list of things that are soon to needing replaced where as Hector will tell you a couple things and then tell you a couple more when you pick up the car. He’s just very obviously trying to skim extra money wherever he can. I had my brake pads changed and without calling me he bought new pads(I already took some in) and charged me for them. I was later told the original pads would’ve worked fineServices: Steering & suspension replacement
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January 2022 by C O.
Hector's has always been honest regarding any work needed. His prices are reasonable. This is the only auto shop we will use.
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November 2021 by rightmindednan Paula scott
Best service ever! Fair price! But make sure it's Hector, one of his employees reset my turbos on my miayta then my engine blew consequence? Maybe but didn't have any engine rrouble before it was a new clutch it works great but still waiting on my car to be fixed elsewhere.
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September 2021 by Manuel Monterosa
Went in for an alignment as my car was severely misaligned with the steering wheel to one side. I was in and out in less than 15 minutes. Good work for cheap. Excellent service.
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September 2021 by Angie Fun_Life
They were very helpful but didn’t exactly fix the problem I had with my car
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August 2021 by Field Trip Crew
We were driving across country and with 900 miles to go we heard that scary brake pad on rotor sound. Everybody in town said they'd be able to get to it in a week but Hector's mechanic said he could get it done and have us on our way within the hour. He conferred with Hector, the owner, who agreed. Hector could have charged us the crazy rates the other's had quoted starting at $200 as we were definitely in need and had no position to bargain. I was stunned when he said $35 and even more amazed when his mechanic finished in 30 minutes. I do all of my own brake jobs as I don't trust anybody and the prices are crazy but if I lived in Fort Smith I'd have Hector do it every time. Tonight I write this from my home and I thank Hector and his mechanic for doing great work at an extremely fair price.Service: Brakes
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June 2021 by Cody Knoll
Hector is a very knowledgeable mechanic! He's fast and cheaper than anyone in town! Use him for any and all mechanical needs!!!
