-
May 2024 by carl goins
Bought a lift recliner at Fort Smith store December 22 with three year warranty.less than a month had a mechanism problem they were good about coming out and replacing mechanism. Now a year or so latter same problem and the warranty company that they used GARDIAN WHICH IS HARD TO GET TO TALK TO A PERSON TO TURN IN A CLAIM SAYS THAT MY LIFT CHAIR MECANISEM IS NOT COVERED UNDER WARRANTY, IT AND THE MOTOR IS THE ONLY WORKING PART OF THE RECLINER. NOW BACK TO HANKS THE PERSON AT THE STORE I BOUGHT THE CHAIR SAYS THERE IS NOTHING THAT THEY CAN DO. I Have a suggestion for you fix my chair. So if you see a guy in a white pickup with a chair in the back with a big sign telling about my experience with Hanks paked
-
May 2024 by Diana Cupp
Walked in and all staff looked at us and did not say a word. Was in store approximately 10 minutes looking at furniture and talking about how rude that was. Nobody approached us. When leaving staff watched us walk out the door without saying anything. Went to two other stores and had great service. Will not buy from a place with customer service like this. And not interested in looking which is why we left so quickly.
-
April 2024 by Jennifer Johnson
Buckles was extremely helpful and knowledgeable today. Definitely ask for her. She was so kind and I’m leaving with two great pieces.
-
April 2024 by Garth Stoffel
After visiting Ashley furniture and only discovering overpriced furniture and over bearing sales employees, me and my wife decided to go here. Ask for Terik! After briefly speaking with Terik, he let us know where the recliners and sofas were. We found one we liked, and he came over and showed us a better solution for a much less price than we were expecting. The experience we had with this employee was exemplary. Thank you Terik, you rock!
-
April 2024 by Jerald
Bought several pieces of furniture from Hanks. Always been happy with our purchases.
-
March 2024 by Mark Semore
Bought the best bed ever 90 days same as cash I'm going back to get a new one soon I had it 5 years now its still get just want to get it in ferm
-
March 2024 by Lacie Sisk
They sent Jesus (hey-sus) to repair my recliner and he was amazing! He was professional, friendly, and courteous, and he got my recliner working even better than the day i brought it home. Thank you Hank's and Jesus!
-
March 2024 by Hannah Holstein
Amazing customer service! They helped us put a couch cushion back on a replacement cushion and were so kind and patient! Highly recommend!
-
March 2024 by Shannon Osborne
First I want to start with a positive, we had a wonderful experience while shopping for a sectional from Hanks. The sales guy was very nice, attentive and knew the inventory well. We were excited to get our new sectional fairly quickly after we ordered it and everything went smoothly. Fast forward a couple of months and we started having issues with the foot rest popping anytime we would put it up or down and occasionally would almost get stuck. It was very infrequent at first so we didn’t think much of it but after a month it started doing it more often. It took us a couple of weeks after that to have time to go in, but we eventually went in on 12/09 and spoke with the team upfront and explained what was going on. They were quick to know what was going on and said the mechanism in the sectional needed to be replaced. The lady we talked to wasn’t sure if they had one in stock so they were going to check and call us. A week goes by and my fiancé calls and asked for an update.. we were told they had to order a part and they would let us know when that was done. No big deal. We wait until after the holidays to check back in so early January we were told that the warehouse shut down for 2 weeks so they never received a part and then told us it could be another two weeks for it to come in. Fast forward again and we call after the two weeks and we’re given the same message again… another two weeks although this time they said they would check and see if maybe they had another part somewhere else and give us a call back. We never heard back from them. We called a week or so later and a different lady answers and she was very nice but understandably wasn’t aware of the situation and didn’t know the answer so she was going to have that person call us back the following Saturday when she was back at work. For the first time, they actually called us back when they said they would, and said they didn’t have a part and would call us on 02/12 with an update. 02/16 (today) rolls around and they’ve yet to call us- my fiancé had to call them again and ask what was going on because it has now been over two months since these parts were supposedly ordered and no one has told us anything except the warehouse was closed for 2 weeks. She lets us know to talk to Nicky who was not there yet but said she’d been in later on in the day. My fiancé calls and talks to her and while she was finally able to schedule us for our sectional to be fixed, she was very rude and condescending. She blamed us for the couch not working saying that it sounded like it was broken because someone was sitting on the footrest which is not true at all. She never apologized for the lack of communication on their end- there were multiple times they told us they would call and never did. The couch is under warranty and while we understand that it can take awhile, having clear and reliable communication goes far in these situations. We would have been more patient and understanding. Also blaming the customer for something we were told is a common problem on these electric sectionals is absolutely uncalled for. I would say as long as you don’t have any issues with the furniture you buy, you’ll be fine, but if you do just expect to be blamed and it take months to fix.
-
February 2024 by Julie H.
I bought furniture from the store in Fort Smith. Less than 6 months after doing this the chair has a dent in the T part of the cushion and the arm has developed a large pucker of fabric on it. When you buy furniture you expect it to last for several years. When contacted I was told they would replace the cushion but saw, from the picture I sent them, nothing wrong with arm. I responded to them that I would bring it back and they could give me back my money. No comment since then. Do not go to Hanks if you want good lasting furniture.
-
December 2023 by Julie May
Buckles was very helpful and did everything she said she would do. It was very pleasant experience shopping there
-
December 2023 by William Grandstaff
Jayden was fantastic, easy to work with! Waking away happy
-
November 2023 by Daisy Preciado
Went in to look at options and walked out with our new living room set with the Black Friday sale they have. Nathan was awesome with all questions and went out of his way to set up multiple different looks until we were satisfied with what we picked. ?
-
October 2023 by Charles Lawrence
Buckles greeted me when I came in and was very engaged in helping me shop for dining chairs. She was very knowledgeable of your products and very willing to provide me with info.
-
September 2023 by Stephanie Childs
We visited 4 furniture stores before Hanks. We were greeted by Nathan and were asked if we meet looking for anything specific. He showed us to the recliners and told us something about their different types by our concerns and needs. We went back and forth looking and sitting and trying. There was a large selection in a variety of prices and functionality. Extended warranty was offered above the furniture warranty as an option. The delivery and set up was a straight fee no matter how much you ordered. Buying furniture with Hanks was a wonderful experience. They do not follow you around and pressure sell you, there is no hidden fees or free giveaways that end up costing you in the higher prices of the furniture. What you see on the price tag is what you pay. They were very friendly and helpful to find what you need or are looking for. We highly recommend. ask for Nathan.
