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May 2024 by David Bray
Customer service is terrible! They’re not very knowledgeable about customer questions, or maybe it’s their attitude. One to three word answers to customer questions is what you’ll get from the staff. Good thing I had my checkbook with me to pay because they would have charged me 2.5% surcharge on my purchase if I was going to use my debit card. I won’t be shopping at this store in the future, that’s for sure!
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May 2024 by Chris Cline
Loved this place. Friendly staff. Bought a gun from here and will definitely buy more here in the future.
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April 2024 by Catastrophic 1975
My wife and I had just had dinner and I decided I needed new work shoes. When we got there, I didn't realize they were closing. I didn't even put two and two together when I heard 2 employees talking about how they got in trouble for telling customers that they were closing. I have a crippling disease and it's hard for me to get footwear and Jennifer was really patient and helpful. I didn't realize that they were closed until the cashier told me and said they don't get overtime pay. I felt terrible. But the staff was super friendly and even sold my wife a pair of custom insoles at 50 percent off. Will shop their again
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April 2024 by Maintenance Man
Monday, March 18th. We just came out of Gellco at 5:55 in Fort Smith Arkansas. At checkout was informed of a $5 surcharge for using a card, which they didn't disclaim before they rang the boots up.You eat the cost , because it's your cost and don't pass it in to us!! When asked if we could run to the bank they said no, they're pretty adamant on all the employees to leave at the same time since they all started at the same time. I asked if I can stay and my wife run to the bank, 5 minutes, they again wouldn't work with us. All this after driving over a an hour to get here. They missed out on a couple hundred dollar purchase for today and years to come. I've been buying boots here for 7 years, but I'm done . On Tuesday March 19th, found out that the employee that waited on us in the boot department yesterday, is not telling the truth about the Fort Smith Red wing store closing. We talked with them today and found out they are not closing. Spreading rumors to make sales. Disgusting customer service!!
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March 2024 by Brendan sells
Gotta say they don’t have the sharpest tools working the gun bar, asked the guy for a 7mm rem mag rifle sub 1000$, dude asked me what caliber I want, and comes back with a box of bullets and says there 50$….
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February 2024 by Vincent Clark
Pricey
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February 2024 by S. Dutch Matthew
Lots of good stuff to choose from!
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December 2023 by Curtis Morgan
Looking to buy pair of lace up work boots. But very limited selection. Didn't have what I was needing. But the department manager in shoes was very helpful.
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November 2023 by Terrell May
Great customer service! My favorite place to get work and outdoors equipment ! Thank Yall
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November 2023 by Jacob Cain
Always love coming here. They have just about everything you could need for hunting, fishing, and shooting.
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October 2023 by Tim Pryor
I recently purchased a Matthew's Phase 4 here and I couldn't have be happier with the entire experience. I will never shop anywhere else again for archery equipment. They are the best in the business
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September 2023 by Cassie Burkard
Bow shop is awesome. All the guys were very helpful and knowledgeable. Best place in the area by far!
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August 2023 by C Jasper
Couldn't get anyone to wait on me. They'd rather stand around and chit chat. Could it be because I'm a woman??? I left and took my business elsewhere.
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June 2023 by Bob Dunmeyer
High dollar on work footware. If I didn't have company voucher, I'd shop elsewhere.
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May 2023 by P A
Every time I've been here, I've been pleased with the customer service. They often have good clearance items as well as difficult to find items. That said, I'm happy to support brick and mortar stores, but I feel like this business is awful greedy as the mark-up is considerable. To add insult to injury they have started charging card transaction fees directly to the customer. I hate to break it to you but that is the cost of doing business. It is unconscionable to pass these normal fees to the customer. We already have enough extra to pay for. Now you want us to pay that too? Passing on normal "cost of business" fees to the customer is a no-go for me. I'll be taking my business back online and to other stores that don't do that. A certain blue and white sporting goods chain has started allowing military discounts all year. But you guys want to cost us more money? C'mon now.
