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November 2023 by DUC_DuckGoose101
Absolutely terrible return policy. It says ON THE RECEIPT that you can return an item with its original tag and receipt up to 21 days and then after you can only get store credit. I came in on the 20th day which is still within their return policy and they would only offer store credit with no option to get my money back. So I basically gave returned that item for free cause I will never be back and if you are looking for a good store with products of good material and a decent return policy this is NOT THE ONE
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June 2021 by Vultir
Love this store. Very sweet, helpful staff and nice elegant clothing.
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October 2020 by Sam Bradford
The manager Samantha is amazing! She has been extremely polite and has helped me pick out several great outfits! I will definitely be coming back to shop as long as she is there!
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June 2020 by Amelia Post
the cutest clothes! Victoria was a great worker and always there happy to help with anything you would need and super friendly!
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January 2020 by Helen Barker
Ever since the new management came in (which is actually a returning manager and the best decision the people up top have made in years for this location), the experience has been so much better. The store looks great and I feel like a guest every time I’m there.
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September 2019 by L SV
5/30/19 Update, changing rating from3 stars to 1 star. Fort Smith, Arkansas location customer service stinks and gets worse by the minute. I called at noon today to ask them to hold two tops. No problem!! They took my name, said they would hold them in the back. I got there at 5:30 after work as I promised. The associate said the manager sold the top to someone that came in looking for the top because I hadn't been in yet. DUH!! That is why I called and asked them to hold it in the first place. I was at work. What was the point of asking them to hold it or the fact they agreed to it? So they actually lost both my sales tonight and all future. Pathetic customer service. This explains why the majority of retailers are closing. This was a very bad call on the managers part. Horrible!!! 11/2018I shop Francesca's a lot, especially Fort Smith as I like to support local businesses. Today was the first time of all the hundreds of dollars I have spent in this store that I have actually returned anything. Oh my heavens, you would have thought I was a disgrace to mankind. Immediately a clerk or manager I have never seen heavily suggested that I exchange, I politely said no thank you. Heavens, I am in this store at least once a week and today I was in a hurry to pick up friend that was waiting on me at dealership. Secondly, she said, well you you may want to look around because this is going to take a while. Seriously? I was only person at register with 2 items to return with receipt. Then she took my charge card and laid it on counter so next person that walked up could see it. Typically, the girls are fairly friendly...now that they know me but I can understand the other reviewers that share they can be snooty. Someone should inform upper management that returns are part of retail. With online shopping taking over and stores closing down, one would think customer service would be a priority to maintain stores business/profits. If it weren't for the darling clothes and fact I can always find something for whatever occasion, I would have given a lower rating.
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August 2019 by Thao Dang
Just left after walking in for 2 minutes. After saying "Can I help you guys fine anything before we CLOSE?" And we replied that we were just looking around she starting working in a heavy manner and sighing. After we left, we even thanked her and she just ignored us. Felt completely unwelcome so I cut my shopping short. Probably will skip from now on if customer service is this horrible.
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June 2019 by Laurie Vest
5/30/19 Update, changing rating from3 stars to 1 star. Fort Smith, Arkansas location customer service stinks and gets worse by the minute. I called at noon today to ask them to hold two tops. No problem!! They took my name, said they would hold them in the back. I got there at 5:30 after work as I promised. The associate said the manager sold the top to someone that came in looking for the top because I hadn't been in yet. DUH!! That is why I called and asked them to hold it in the first place. I was at work. What was the point of asking them to hold it or the fact they agreed to it? So they actually lost both my sales tonight and all future. Pathetic customer service. This explains why the majority of retailers are closing. This was a very bad call on the managers part. Horrible!!!
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February 2019 by Stephanie Jardine
Really nice!
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December 2018 by Billie Sheets
Haven't been in this store
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September 2018 by Jayla Ritchie
One of the worst places to shop at fort smith mall.. unless you like being judged ALOT and stared at!! With rude girls that would not know what customer Service really is.. Just don't go. The HQ need to rehire all.. even management. This is coming from someone who's worked in retail for a long time and someone with a teanage daughter who would not let their child talk to an adult the way these young lady's due.
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April 2018 by Jenna Peach
Love it here!
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January 2018 by Stephanie Blakley
This is the only location I've ever had a problem with. The employees are very rude and snooty. I work retail and would never talk to customers in the degrading manner they do. If you have to return something have fun jumping through hoops. I returned a pair of shoes because they were damaged (marks and spots where the suede was missing) and she acted like I was some sort of j*** for bringing them back. I'm sorry but if I am paying $54 for a pair of shoes they better not be damaged in anyway. I am just hoping they did not put them back on the floor. Other than that they have a good selection and cute stuff. Customer service is definitely lacking.
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August 2017 by Mady Tatum
I buy something every time I go in there
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August 2016 by Jenny Macaluso
Love this Store. 5 star customer service too. Was in there Sat girl was so nice. Wrapped my 2 bags seprately just like i asked. ⤠Forever customer! Great flashy clothes for women.