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November 2023 by Lynn Young
I absolutely avoid flying to and from FSM. The flights are notorious for being delayed or cancelled, especially the last flight into Fort Smith. I give the airport one star for the restrooms.
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October 2023 by Rachel White
Small airport with three gates. Security line was pretty slow, but very short with friendly staff so it didn't matter. Clean with comfy chairs and a water refill station. Don't be like me and come hungry to this airport, though. There is nothing here to eat except snacks from the vending machine. Poor planning on my part, but I had been hoping to kill the time while eating a meal. I know now in case there is ever a next time!
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October 2023 by Teresa Wolff
Bathrooms are really nice. However, they close booking 45 mins before flight so we ended up missing the flight. But the attendent was nice about it and helped us get on standby for the next flight.
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September 2023 by Cheyenne
This place is bad. It's a small airport. And you have your regular daily flyers and then you have me. The flyer that comes through one time. I'm saying one time because I can't afford to have TSA keep taking all of my hair and makeup supplies. And body lotions. They should have signs up about the NO LIQUIDS OR WAXES OR AEROSOLS ARE NOT ALLOWED ON BOARD UNLESS YOU GO ALL THE WAY BACK TO THE TICKET COUNTER AND PURCHASE AND EXTRA LUGGAGE TICKET. WHICH WOULD OF BEEN ANOTHER $60. Sounds crazy to me. Would made me late for the plane or miss my flight. TSA should just give me back all of my brand new makeup and wrinkle creams and toothpaste, deodorant and shaving cream and shampoo and conditioner . I'll never fly from that airport again. My friends dang sure won't fly through ft smith Arkansas airport too.
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August 2023 by Kristine cook
The cleanest , Nicest Airport I've ever been to, easy to navigate, staff was all very informative.
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August 2023 by Jose Hernandez
Arrived on time….for check in, no cancellations on my app or on the display screen, but hearing people describing planes not flying- bird strike since yesterday waiting for part and other plane down for days. Security personnel could use some manners, seriously. (If your burnt out, get medications, a therapist or just change jobs). line was starting to form and security put down metal screen and left. 10 minutes later they came back lifted the screen… my hope got lifted, my wife got into the plane… I’m happy she is happy to go see her relatives…they made special arrangements to go pick her up. she texts me 2 hrs later. I’m thinking she is in Dallas, but she texts still in the ground in FS. She got to Dallas at 10:20, suppose to get still in the plane and had to board her connecting flight by 10:15 and the gate was 24 min away. next flight is next day.She has a limited time off work and now has to stay over night. I’m going on a flight to my grandmothers funeral and I have a talk to present. Leave Friday and come back Monday. I could drive (11 hrs away) … or fly from Fayetteville ( 1 hr away). Next time. Don’t know if it American airline problem or is it fort smith airport issue. Think if the airline is having issues, let me know asap and I can coordinate something. But do not ignore it, let everybody board and stay on the plane x 2 hours. It’s just wrong.Inconsiderate.
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August 2023 by micheal Glidewell
The black hair Asian lady and the older white man that was checking our passes were beyond rude and were not prepared for extra baggage. They did not have enough tags for everyone and had ti wait. Then they charged $30 for a bag and said it was not a carry on size. This is at boarding. I’ve carried on this bag for years and it’s 22x14x9. They told me they’ve been doing this for 15 years and it’s not a carry on. Would not even measure the bag although my friends was the exact size and did not charge her! I’ve never had anyone at this airport rude to me but these two do not need to work in the public. They need to work in a factory away from people.
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June 2023 by Crystal McCoy
Small, low key place. For an airport, that's saying something. Had the fanciest bathroom I've ever seen in my life
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June 2023 by Bryce Livingston
One star to get the point across. It is not normal to only open your check-in booth for a couple hours before every flight and close it 45 minutes before originally scheduled departure time. (Particularly when passengers get departure time delay emails which do not specify that the passenger still needs to check in 45 minutes prior to originally scheduled departure time.) You need to *post signs* or *send an email* to all passengers about the unusual hours and restrictions at this airport.I understand that this is a small airport with limited staffing, however, out-of-towners are unaware of & have no reason to expect an airport that is not open all day. AA would not let me check in on my phone, so I was dependent upon the check-in booths and agents. Due to the failure of AA & Forth Smith Airport to provide proper communication and service I missed two opportunities to get out of Fort Smith and ended up stuck in inclement weather conditions, and my third flight canceled. I had to Uber to Bentonville and I’m missing two days of work (at this point). I was personally eligible for a hotel voucher but AA’s system was not allowing agents to print any vouchers due to inclement weather conditions. AA owes me the cost of my hotel, travel, and missed wages at the very least.
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June 2023 by whyusobadd ?
Horrible. Never seen anything like it. Just flat out horrible. They had NO WORKERS AND CLOSED THE AIRPORT WHEN WE WERE ALL ON THE RUNWAY!!!! We sat there for hours THEY LET NO ONE OUT AND GOT NO ONE TO COME WORK AND WE MISSED ALL OUR CONNECTING FLIGHTS. They owe us money and time !!!! Worst connecting airport u will ever see in ur whole life
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May 2023 by Vickey Sheridan
Very nice airport, may be small but makes up for it in so many other ways. Everything was extremely clean and up to date. I was very impressed.
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May 2023 by Luiz Ferreira
For its capacity, this airport is great. Everything is close, there are no long wait lines, but it is sad to see how small Fort Smith's airport is.
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May 2023 by K B.
Worst small airport I've ever had to go through. If you want to be charged more and have the hardest time going through security then go ahead and book this trash airport. Just take the time to go to Fayetteville. They might as well just shut this place down it's terrible.
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April 2023 by Brandon George
I fly every week for work and for some reason, these TSA agents are rude and lack any customer service skill. No wonder delta left. The 3 flights they have are more often late than on time.What do you know, flights half an hour late today. SMH, should have flown out of XNA.Took almost an HOUR to get out bags out.
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March 2023 by Randy Fletcher
It was clear, VFR, runway 21 active. West winds at 10 mph. Contact tower on 185.765. Huh?
