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September 2023 by Meghan Pope
This is the worst banking system I have ever dealt with. They are rude, judgemental, and downright hateful at most branches. They don't like having to get more money than the ATM will let you have out for you. It's a giant bother for the bankers to bank, I suppose. They fraud alert your card if you use it online for just about anything; it's like you have to ask permission from your parents to use your own damn money. (Then the fraud alert texts show up 30 minutes late... so good job on that). Their ATMs rarely work. If you want a paper statement mailed to you they take $5 every month. Nahhhh... I'll be cashing out soon. My money isn't green enough for the Sicards.
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August 2023 by Ernest Hipsher
My account was constantly being hacked like 6-7 times in a year and in the end they said it was my fault because I didn't notice something on my e-file in time so I didn't get my hard earned money back the same excuse over and over it was a way for them not to be held responsible for the theft this bank will do anything to keep their numbers in the green even if it means doing wrong to the customer so I do not recommend this bank because it is too easy for your information to get into the wrong hands and when it does happen they will make it your fault
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March 2023 by dan long
First big business loan from the bank 20 years plus ago. Local makes a difference when it involves the economy and keeping money in town. What better way to see that in action than fnbfs.
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March 2023 by Taylor Kronberg
I LOVE this bank. Absolutely everyone I’ve encountered has been just so kind and willing to explain things to me in a way I can understand. I’ve been with another bank and switched to this one and I’ve never had any regrets. The Old Greenwood branch and the Garrison branch in particular have been lovely to work with.
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December 2022 by Proud to be me
Isaac Rogers is the absolute best banker anyone can have! I left a large bank where I was just a number. Not so, with Isaac. He cares about every customer. And the bank where I was just a number would never give me a loan. But FNB did, after I’d had an account with them for just over a year. Personal service where they know your name is what FNB provides. And that’s important to me!
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December 2022 by Melissa
I've been trying to open an account with this bank since last week, but nobody there ever seems to know what they're doing. Today I get told to wait a moment and someone will be right with me. After waiting 20 minutes I get told once again that there isn't anyone there that can help me. Why have me sit and wait? Why keep telling me to come back when clearly you guys don't ever have anyone there that knows what they're doing? Also, they won't give you a number for customer service when asked because "they are the customer service".
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December 2022 by Kristie Jones
Terrible bank. Will b pulling all money out when I can. They can’t seem to allow a POA to put a POD on a CD. ? Even the bank pres cant do it. Pathetic so called business.
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December 2022 by Melissa Stebens
I've been trying to open an account with this bank since last week, but nobody there ever seems to know what they're doing. Today I get told to wait a moment and someone will be right with me. After waiting 20 minutes I get told once again that there isn't anyone there that can help me. Why have me sit and wait? Why keep telling me to come back when clearly you guys don't ever have anyone there that knows what they're doing? Also, they won't give you a number for customer service when asked because "they are the customer service".
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December 2022 by T J
Atrocious customer service at the Garrison Ave location. The last time I went to a teller, I had to call customer service who then laughed at the teller and informed me how to do what I needed online. So we closed our account and left. If I have to do it myself online then what's the point? If you need a local bank, use Simmons. Otherwise cashapp is great.
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August 2022 by Frankie sires
Bank Mgr called my boss and lied on me and my employer fired me for no reason
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June 2022 by Jennifer Moore
Giving my mom with stage 4 cancer a hard time getting the money from closing her house, she needs treatment in Florida to live, and they said they want to give her her money, they are trying to leave her homeless. She told them the situation, and now they are trying to give her a difficult time so she can't close on her house in Florida seems pretty heartless, I'm wondering if lawsuit.
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March 2022 by Christian Taggart
Great local bank that does so much for the community. Always provides good services and donates so much time and money into various city projects. Love this bank!
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March 2022 by Windy Holman
Horrible they refused to let my mom who just got out of a colonoscapy to use the bathroom then refused to take my payment because my sick dad wasn't there in person I had to go outside and stand in the cold to be overcharged to use the atm just to make a payment to them I cant wait to close my account out
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December 2021 by Stacy Schmuck
Excellent bank! They've been doing business for many years! It's clean and the tellers are top notch!
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July 2021 by Lele Hampton
Convenient location and drive thru service makes it easy for myself who lives near by
