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March 2024 by booge man
my spouse worked at this place the dope smoking and cheating is a every day thing i renamed it the fedex F-+K factory becuse of all the things i have been told about this place
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December 2023 by May
They delivered my order which was heavy on time and only one small hole in the box but we figured out it was on purpose because the box didn't have handles but really needed at least one to be able to move it without dropping it so not made at all it actually helped us get it in the house.
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July 2023 by David Sheaffer
Great place to work for, pretty much on your own on the road all day. Terminal itself runs pretty tight ship, and I've been out of town with contingency, so I've seen other terminals. If you're coming here to pick up a package, don't get here before 8am, or you can't get in and it might not be ready.
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July 2023 by beverly mason
When tracking a shipment the website said out for delivery to the address I had it shipped to. It actually was out for delivery to FedEx ground in fort smith. My mom Stayed home all day to sign for delivery that was on its way to fort smith not to her address . Got to her address the next business day. So before you stay home for a package check all the tracking info. Don’t rely on their text messages!
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May 2023 by allan weimer
Theu are ok .. I prefer other shippers due to the unreliability and dishonestness of the local fort smith branch
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April 2023 by Martin Sewell
Driver delivered a package that looked like it was dragged behind the vehicle all day. I asked multiple times if it was noted as damaged and told multiple times if it was noted as such. When I attempted to file a claim they said it was delivered in good condition. Fedex does not stand behind their service and drivers will lie to your face.
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March 2023 by Tia Teague
Need to update pick up time online. Now it’s only 10-2 which is ridiculous! If I was able to pickup that time I would’ve been able to sign at time of delivery. Ridiculous.
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February 2023 by Donna W.
I adore the majority of the people who work here. Extremely helpful and quick to resolve any issues. Not only do I appreciate FXG as a customer, but also as a long term (subcontracted) employee. Thanks to everyone at FedEx Ground! I have learned so much the past 10 yrs.
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February 2022 by marty walker
Terrible terrible terrible don't want to listen to signs on your gate as to how to deliver your packages and then your packages aren't there and you get stuck paying for it with denied claims no more fed ex deliveries ever.
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December 2021 by J. Skinner
Missed the delivery of a high value and time sensitive package. This facility went above and beyond to make arrangements for me to pick up after normal hours of operation with no hassle at all.
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November 2021 by Teresa Earley
As you can see my address is plain to see. I did this because they have trouble finding my address. Well I guess they just don't look around. This past week I had several expensive packages delivered. All were left outside a neighbor's gate not at my address.
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October 2021 by Outlaw Dean
It was alright just everyone looks so depressed and there kinda unfriendly
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October 2021 by Justin Sellards
Get the notification that my package was delivered and left at my garage, there wasn't anything at my garage, I have filed complaints and everything and they seem to not care about the customer.
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September 2021 by barry moyer
Lost package haven't heard back from them
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August 2021 by Michael DiBiasi
So if I could give them 0 stars I would this place is a joke..... I took off all day today to wait on my package I have sat in my living room sense 6am this morning waiting for delivery I go outside to check my mail and see a note at the end of my house with FedEx name on it saying sorry we missed you ..... now mind you there was 5 cars in my driveway all day the driver never tried to delivery the package nor did they knock on the door which is funny with 5 cars here so they new someone was here so after I found there note I call customer care and got the run around from atleast 10 different agents and 3 supervisor the last supervisor advised on the phone that the supervisor before him lied to me because he said he was gonna contact this facility and call me back.... guess what no call back and the final supervisor I spoke with said I would need to go pick it up in fort smith in order to get my package or I would have to wait till Tuesday this is the worst facility to deal with and I will file a corporate complaint and if nothing is done I will escalate it from there
