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November 2023 by Inbry Pardis
Super hard working team! Service was fast and adorable, and the staff were all very kind and helpful :)
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October 2023 by Cassandra Mussman
I was traveling from the panhandle of Oklahoma to the middle of Tennessee to take my son back to school when his pickup broke down on the interstate outside of Ft. Smith. It was such a stressful situation being so far from home and not knowing anyone, with the drive line, rear differential and transfer case all needing to be replaced. The tow company called by our roadside assistance took the truck to one mechanic who kept it for six weeks without working on it or even giving us an estimate or timeline for repair. After being fed up and stressed out with the previous mechanic, I began looking for recommendations on Facebook. Downtown Automotive was suggested to us in a Ft. Smith marketplace group. I called Downtown Automotive and got an estimate from Heath within ten minutes of calling. Talking to them, I felt a huge sense of relief after dealing with the previous mechanic. Heath and David were courteous, patient and professional each time we spoke. They towed the truck to their shop the first afternoon I called them. Once they ordered the parts, they had my son's truck up and running within a week.I cannot express the relief and gratitude I have for these gentlemen at Downtown Automotive. I appreciate their patience with me and how they communicated and kept me updated throughout the entire process. I feel they were fair and upfront in relation to costs of parts and labor. I would absolutely recommend Downtown Automotive, and would gladly use their services again, if needed.Service: Transmission
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October 2023 by Jennifer Robbins
These guys are awesome! My husband and I have taken our cars there for years and never had anything but solid work done.Services: Tires
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July 2023 by jason pope sr.
Wouldn't take my vehicles anywhere else!!
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June 2023 by Aleshia Evans
So my car was in good working condition with no issues. I took my car in to have regular maintenance: the brake system flushed, my oil changed, my radiator flushed, and also my transmission flushed. I was called at the end of day on Tuesday and tell that my car was ready to go. I was asked when I was picking up my car if I had brake issues? My answer was no. I was told that the mechanic that drove my car experienced a brake pedal fall and they told me just to just drive it to see if there was an issue, and there was. I simply drove around the block and wondered if my car was going to stop or not. Wednesday they called me and told me my car was ready, Thursday they called and told me my car was ready, Friday they called me and told me my car was ready but it wasn't. The brakes still did not work and I had to take my car somewhere else to have the master cylinder replaced because of something I believe that they did to my car but didn't tell me. I questioned if my radiator was flush I questioned if my oil was changed, they didn't even put an oil change sticker in my window to indicate when I needed to have my oil changed again. Where my tires rotated? I don't know. Did they put a bottle of 44K that I supplied in my gas tank I don't know. I'm not sure of any of the work that they did other than to my brakes. Causing additional repair out of pocket expense to me. I had to have a new master cylinder? Why? What did you do to mine? Why did I have to pay for a new one? I have taken my car here before for service but I will never take my car here again. I can't believe they returned my car to me and worse condition than I took it to them. Can't trust anyone!Services: Transmission
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June 2023 by Kay Faulkner
Repairs made at resonable price and would use them again
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April 2023 by Chuck Hyatt
Great place to get any type of car repair great friendly people and great service and thanks again to downtown automotive for fixing my vehicle
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March 2023 by Bet Sanborn
Took my daughters vehicle and they fixed it up in good time frame. Runs smooth now. The guys were nice and respectable.
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December 2022 by Tiffani Williams
Go here if you want to die driving down the road in your SUV after they put your tires on!
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September 2022 by Monica mendez
Amazing staff very helpful. I highly recommend this place. Josh helped me today come see him for all your tire issues.
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August 2022 by Crystal Motsenbocker
I will never go anywhere else got the same tires here for $500 and RNR quoted over $1200 they also did an alignment replaced 2 struts and another busted part on my front end in less than 3 hrs and way cheaper than I was quoted elsewhere so if you need tires or work done you better go see David and the guys here!
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August 2022 by mohamed nabil
is the best place in town to do alignment , fix tires repair mechanical problem and they really friendly guys
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June 2022 by Eric Cole
Always fare. Great prices. Won't start you wrong.
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June 2022 by Jovonna Atkinson
They did what they said they'd do. Wait time was fair. Price was fair.
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January 2022 by DeeAnna Hopper
This place is not honest. Has my car checked after it was worked on there by another shop. They cut corners on there repair and charged me. Not a righteous shop