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November 2023 by brittany Mullen
I had the best possible experience with one of the managers named Jenny in Dillards fort smith. She was extremely professional knowledgeable and beyond friendly! She deserves a raise, promotion and paid vacation. She solved the problem I had and with such grace it was so refreshing to see an employee like her. If I was hiring at my company she is who you want on your team amazing work! And Kelly at customer service was also great and helped as well can’t say it enough how pleasant my experience was with this dillards because of them .
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November 2023 by E Mitchell
I was browsing in the women's shoe department and NO ONE asked if I needed assistance. At least 3 associates were standing around not helping other customers. Poor customer service, spend your money where you are not ignored!!!! ?
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November 2023 by B.G. “Banksy” Bankston I
Most wonderful staff in make-up, fragrances & boys department! There are none friendlier, more helpful or happy.
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September 2023 by Carla Perez
Had great service from emerald health us pick out several outfits for a wedding in the petite department. Was a pleasure doing business with her she was absolute asset. Very helpful.
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September 2023 by Cassandra Phillips
I got a dress from Dillard’s a few weeks back and didn’t realize it was the wrong size. I came in today hoping they still had the size I needed and sadly they did not but THANK GOODNESS Emerald the most amazing sales associate found another one at a different store and had it shipped for me! She mad a very nerve wracking time much much better.
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September 2023 by Jenn Black
Im sorry but i had to exchange a fedora i bought i just needed a smaller size and the employee had to call his manager and he told him to return it and put it on a gift card and then i could just buy it with the gift card …. But of course the gift card only had the fixed price with no taxes so i had to pay the $1.33 to do an even exchange on an item. Ridiculous! It not about the money i payed it its just the principle i only needed a smaller size of the same exact item that i had already payed for and had to pay taxes again just bc i had to get a different size…..
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September 2023 by Terry Dictson
Clerks were very welcoming and wanted me to know they were there for assistance if needed, but then left me alone to enjoy my shopping experience.
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September 2023 by Michael Amanda Foster
The selection on Big&Tall men's clothes was okay. However the prices were good and the customer service was great. Thank you
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June 2023 by Nicholas Redding
Honestly it used to be better here. I rarely shop here since they stopped doing regular sales. It is a pretty large department store with 2 stories.
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June 2023 by Tom Cooper
Jim in men's suits was so pleasant, professional, and knowledgeable. He deserves a raise.
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April 2023 by RobinW JustMeAllDayEveryDay
I always love Dillard's to find nice women's clothing - for keeping- it makes a big difference- to find clothes that hang well, on me - This Dillard's in Ft Smith is helpful & friendly, too!
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March 2023 by Walter Stoermer
I have bought a few formal garments from Dillard's. I have a sport coat that I love to wear and it was recommended by one of the staff.We also went there to get my son a new suit for church, and we found exactly what we were looking for.
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March 2023 by Wanda Spicer
All I can say is thank goodness for the ladies at the perfume counter - they were able to point us in the direction we needed to go in order to find the clothing we needed and then they were able to find an employee with an open register. We won't be back.
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February 2023 by Ron Smith
Sorry, I actually visited the dental clinic which is right outside the entrance of Dillards . I gave it 4 stars just from what my friends have told me. I have never been there.
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January 2023 by Jessica Oliver
I don't remember the lady's name who helped my daughter find a dress in the plus size section but she made my daughter very happy with the help and she found a long beautiful black dress