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May 2024 by Brenna Donaldson
Let me start by saying I’m a patient person. It takes a lot to upset me, I’ve worked quite a bit of retail so I understand when businesses are busy and might take a little bit longer. But how Crain Hyundai treated me was absolutely unacceptable. They had my car for nearly 3 months. They would shrug their shoulders every time I called to ask for an update (they will NEVER call you to update, you always have to call them) and say they can’t figure it out. I have a warranty with them that covers everything but basic wear and tear, they said they knew it wasn’t basic wear and tear, they said that they don’t recommend me even driving my car at all because it wasn’t safe. Yet when I complained about the wait they said, and I quote “well it’s not breaking down while you drive it yet, so you can come get it if you need it.” … basically a big FU to me. It got to the 2 month mark and I finally got a case manager to help me (the first one completely ghosted me for weeks) and I told her I’ve spoken with a lawyer and I would go to court if needed. But I said I wanted to do everything in my power to not do that. Well, magically after I told her that, they found the issue with my car. And fixed it not even a week later. Now, keep in mind I never got a loaner. I asked for one when I first brought it in but they had a line. I was 6th in place. I called a few weeks later and asked where I was. They said my name wasn’t on their list and they would put me back in 6th place. When I went to pick my car up today I asked to see the loaner list. They AGAIN took my name off of the list. They then proceeded to try to tell me that they “call multiple times and if you don’t answer they take you off the list”. Which I mentioned I have the number saved so I always answer or call back asap. They didn’t know what to say. They have lied to me so many times I have lost count. Telling me “oh we’ll look at it tomorrow” or “I think it’ll be fixed in the next week or so” and every single time they lied, over and over and over. And this isn’t the first time they had my car for an extended period. They once had it for SIX WEEKS before they even LOOKED at it. All it needed was a new battery. I know this post is long, but if you made it this far please know every word I typed out is 10000% true. If I would to ever say “I recommend Crain Hyundai of Fort Smith” please shoot me because I have lost my mind.
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May 2023 by Richard Johnson
Took our elantra in for recalls. A day later, we find a nail in one of our tires and take it back to get the tire patched. They tell us they found the nail when it was in for recall work and just didn't tell us it was there. I guess that's what we get for dealing with a dealerships service center.
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April 2023 by Ronald M.
The used car I purchased had a myriad of unseen issues. After purchase, they hung the After market put over the tag. The camera did not work. The tire sensors were on the wrong tires. The tires they said that passed inspection were damaged and lost most of their pressure over 6 days. Slowly losing pressure from day to day. Sure the sold the car at fair market value, assuming the car wasn't absolutely trashed.
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February 2023 by David Oliver
Can't get thing right. Been back for the same thing 4 times. Still not right
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October 2022 by Michelle J.
Stopped through this morning with a blinking alert for low tires. We were traveling. Crain Hyundai checked out tires, added air and answered a few questions on the alerts. They were fast and efficient. By the way, love our 2022 Sonata Nline. Gas mileage is around 35 mpg on average and it drives like a dream!.
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March 2022 by Kara Sampley
I unexpectedly needed a new car. Sebastian found exactly what I wanted. It was ready and waiting when I arrived. Very smooth buying experience!
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March 2022 by Jerry Piguet
Excellent folks, great service, good times
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November 2021 by Hollie G.
When looking over a used car, we were offered a sale price $1K off the sticker price. The next morning the salesman (Blakely) called us to gauge our interest and we agreed to come back. We were then informed that there was a "mistake" and the car wasn't given an inspection and needed new tires. The offer was taken back and the new price was $1K higher. No apology or remorse by the sales manager (Cody) other than explaining that "we're human". A classic Bait and Switch.
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September 2021 by Jazzmynn Petty
Very unorganized. Wish I could go through someone else...
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September 2021 by Jennifer C.
I talked with a woman named Jamie several times and set up at appointment to go down to Fort Smith from Fayetteville to purchase a new Elantra. My sister drove over from Tulsa to drive me down there to pick up the car. When we arrived, there was no Jamie, and no car. They had sold that Elantra, and the ones they had were fully SIX THOUSAND DOLLARS over list price because "supply and demand," as the extremely unhelpful sales guy explained it to us. In other words, they didn't even pretend we'd be paying for extra features--it's literally just that people are having a hard time finding cars right now, so they can charge six thousand dollars because they feel like it. AVOID AVOID AVOID. Total waste of time. How do you treat people that way?
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August 2021 by David B.
Unfortunately this company has decided to take advantage of the pandemic and sky rocket prices on their vehicles. The definition of price gouging is 10%. They are tacking on fees closer to 20%. Just because a company can, doesn't mean they should do something like this.
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August 2021 by Justin Skaggs
Justin Arrowood was amazing to work with. In the middle of this crazy car shortage, he was able to get us in the car we wanted at a great price. Our new Santa Fe has everything, and we’ve got a new favorite car salesman.
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July 2021 by CodySpaghetti Piguet
Great shopping experience! Brandon and Justin were great!
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July 2021 by Robert L.
The Staff is Super Kind! I brought my car in for an oil change, they told me everything that was going on with my vehicle. They advised on future serves needs. They all seemed to care about the person by making sure the vehicle is safe to drive.
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July 2021 by sappy 1
Great people
