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November 2023 by Sierrah Vinsant
My husband and I had a very poor experience with Car-Mart in Fort Smith a couple of nights ago.We were in need of a vehicle for my husband, he knew what he wanted, we had more than enough cash on hand for a down payment, and we were hopeful Car-Mart Fort Smith would be our go to place. Unfortunately, that wasn’t the case. We walked in at 5:15ish, knew that they closed at 6pm so we were just wanted to get paperwork started and come back and finish it the following day, but our salesman was not very professional. Our salesman, Jeff, came out, greeted us, and we went back to his office. We told him about my husband being employed by the Union, we also explained how that worked, we provided pay stubs, our licenses, and our social security cards. The salesman was very very rude, very condescending, and being downright ugly to us. He would not listen, and I do understand with it being so late he was probably ready to go home, but he really did not give us the time I felt like we deserved. He moved close to my husband’s face and spoke to him as if he was ignorant, and had a very ugly tone. Although my husband’s actions at the end were not the correct way to handle the situation he was frustrated, but we did hold the salesman to a higher standard. He also said that my husband was “unemployed” which is not the case what so ever, and we were told if we could not handle the “nicest” person Car-Mart in Fort Smith has then we would not be able to handle the Car-Mart in Poteau.I highly recommend that Car-Mart in Fort Smith evaluate the attitudes of their employees, and maybe take some pointers from the salesman, and other employees in Poteau because thank goodness they were kind, patient, caring, and got us in a vehicle today without one hiccup.I would also like to add that after my husband stormed out Jeff smarted off to me by saying at least my children knew how to behave. That is not the professionalism I would have expected from Car-Mart, but it’s what we received.
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September 2023 by Roxane Reynolds zoo wm ladyies clothes
Car mart treated me and my daughter terrible. And the thing is I had cash to pay for a car. Big loss. I would never renaming them to anyone.. The big guy i n shorts should learn so me morals before he should be anybody’s boss much less human what a joke!
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August 2023 by Alisha Montgomery
Isaiah Terry was great. He help us with everything. Was very friendly and professional. Made things easy. Was very happy with everything. Will definitely be going back to Car Mart. Everyone was very friendly.
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August 2023 by Sherrie Blair
Their prices are insane. You could be paying over 13 GRAND plus interest for a 20 year old car! Seriously I'm blown away that anyone would be dumb enough to finance so high on used vehicles. You might as well just go to a dealer and buy new. Msrp are usually reasonable for the economy
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July 2023 by maria olivar
John Sammons made buying a car fun and super easy, he got us into a nice and reliable car for our family. Approval was easy to get done and he let us test drive cars in our approved range while he got the paper work done! Thanks car mart!
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July 2023 by Emily Franks
Lori in the finance department has gone above and beyond multiple times for me! The whole team will help you out! But Lori is quite amazing!
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June 2023 by Janet Delcour
LORI IN FINANCE WENT ABOVE AND BEYOND TO HELP MAKE A STRESSFUL SITUATION FOR A YOUNG MAN WORK OUT TO FIT HIS BUDGET! I WOULD RECOMMEND ASKING FOR LORI S. IN FINANCE TO HELP YOU WITH YOUR FINANCE NEEDS WHEN YOU PURCHASE A CAR WITH CARMART.SHE IS AWESOME, AND TRULY CARES ABOUT HER CUSTOMERS!!?
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June 2023 by Johnathan Grose
Absolutely horrible. The salesman acted as if we were a nuisance. We were told out of the 4 suvs we were looking at he could only sell one cause they didn't have the titles for the other ones. Were not will to work with us at all even though my wife and I both have over a year and a half at the same job 1year in the same home. Just extremely unfriendly. Not going back
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June 2023 by Tracy Mcnutt
Excellent dealership 1st class vehicles service and everyone treats you like a human Evan close to family with understanding not just a number on the score board I'm on vehicle #6 and I've used 1 other dealer in town 1 time biggest mistake I ever made!!!! Carmart is my go to place!!!!!
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June 2023 by Tyler Montgomery
Isaiah Terry was very helpful will be looking forward with doing more business with Car-Mart in the future.
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April 2023 by James Heikes
I must say that this was the best time I ever had buying a car. The people there were all so friendly and fun to be around. In the future when its time to buy another one this is where I will go. Thank you so much..
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April 2023 by Maddie Barker
I got a car from there and not evening a week the engine light kept coming in and off, we talked to the mechanic there and made and appointment. The car was there for over 7 HOURS. Said it was ready, picked it up the next 2 days the engine light is on again. Really thinking about returning the car even tho I’m gonna lose money they are losing a good customer who was willing to pay the payments
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December 2022 by Jayson Campbell
The salesman John was very helpful and everyone was nice to my wife and I and looking forward to do more business with car mart
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December 2022 by Larena Jorden
I love this car mart. They have been nothing but helpful in keeping us with a vehicle. If you communicate with them on payment issues they will readily help you get the payment worked out. I highly recommend them and buying my 2nd vehicle with them and John and Mike were very helpful.
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December 2022 by M
I had just gotten screwed over by Byrider, I went to car-mart on Towson ave and johnnie was the only one to come up to me, my daughter and husband. Very polite and extremely helpful. We were absolutely blessed by getting him, and now we have our wonderful Jeep. Thank you so much.
