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March 2025 by Amanda Crowder
I returned a part that I bought by mistake was told it would be put back on my card immediately, needless to say they lied when I called the store to ask about it I was told the same thing that it was out back in my card, called my bank and was told auto zone is liars. Lesson learned Orileys from now on, you don't have to lie try honesty you will keep your customers that way. Shame in you
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March 2025 by Nathanandtiffany Montoya
The people who work there are somewhat knowledgeable and very willing to help
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February 2025 by Grant Miller
Alsome
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January 2025 by Anne Creed
Not as good as the one on townson but yea
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December 2024 by Ce Ce
Need a battery? Duragold all the way! The location on Grand Ave in Fort Smith, AR has been my go to a long time. Good stock, nice people and fair prices!
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November 2024 by Nick Ford
Thank you Salvador for helping my mom
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June 2024 by Rosa Isela
Marvin was so helpful and even offer to give us a ride home since we been walking over 10 miles with a battery trying to get my car fixed.
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May 2024 by Angela Laudermilk
I do not care for ANY of the people who run this store at all. I walked in the other day, and there were 5 or 6 employees in the store. 1 answering phones, 1 counting the money in the cash register, 1 who said "oh I'm sorry, I just clocked out," and the other 3 just stood around talking. I stood there at least 5 minutes waiting. Then finally, after answering all the phone calls (about 3) the lil Latino lady helped me. I hate to say this, but I believe she was on something. I had done a return 2 weeks prior with the same lady and she didn't even complete the return properly prompting my return to the store this visit. I have had enough with this store. The next time I need auto parts, I will be going to O'Reillys. The owner of this store needs to do a complete overhaul and get employees in here who will actually work and who also know the trade. There is nothing more aggravating than going to a auto parts store looking for a particular auto part and the employees not having a clue in the world what you are talking about. It's completely ridiculous. Save yourself the grief and go somewhere else.
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April 2024 by Brittany Pogue
They were nice but they need more than 1 cashier. We stood in line forever
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March 2024 by Christy Myers
I was having trouble changing out a bulb on my Chrysler 200 and another auto parts store employee had told me I was going to have to YouTube it. I went to the Grand Avenue AutoZone and the manager, Carlos McDaniel, came outside changed the bulb in like 2 seconds and put on my new windshield wipers I had just purchased. He insisted that I sit in my car because it was cold and rainy. He was so helpful and accommodating. I'll never visit another parts store again if it's not his store!!! Thank you so much for your help!!
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January 2024 by juan Ortiz Martínez
Good service
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January 2024 by Jennifer Darcy
The knowledge of what the customer is needing or looking for. Isn't up to pare. Training is needed...
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December 2023 by qwilda bradley
I’m here listing my own personal experience with this Auto Zone on Grand Ave Ft Smith Ar ….head guy named Jason Morales is the most rudest thang on earth!! I had to exchange a fuel pump 3x ending up with still being sold a bad fuel pump,, he did exchange it 3x at this point this needs to be addressed with your parts guy or company I would think!! So went to oreily bought fuel pump and lord beholds it works! My car is now running!!! Auto zone didn’t warrant their parts! He wouldn’t even refund my money!!!! So until someone with dignity and some pride can run it don’t go to buy any parts!
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November 2023 by Vince Wilkins
My battery died today, so I got a jump and headed to AutoZone on Grand Avenue. Monica C. was very helpful and assisted me in selecting the best battery for my requirements. And then she installed the new battery for me! Thanks Monica C., employees like you are why AutoZone is my go-to for auto needs.
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October 2023 by Luis Barroso-Mejia
Came in store asked for a car part lady worker there decided to raise her voice and tell me she didn’t have that part I told her I called a hour ago she said she doesn’t know anybody that talked with me proceeds to ask me if the guy on the phone was Hispanic or white like her I said Hispanic. She just shurgs her shoulders and while a Hispanic employee is was helping me she yelled at him and me that the part wasn’t going to be delivered same day until tomorrow. Overall was poor customer service and if she is a manager or supervisor she needs to be released from her position.
