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December 2023 by Matthew Pollard
Of all the banks I’ve ever been with, this particular branch has far and away been the absolute best. The service is consistently fast, the workers are beyond helpful, and every single time I’ve been here I’ve been greeted as a friend. Specifically, I want to give special thanks to Lisa, Katie, Anusha, Samara, Diana, and Ethan. These individuals are some of the friendliest, most personable, and kindest employees of any business I’ve ever been to. I sincerely hope they get an excellent Christmas bonus this year because they absolutely deserve it. I look forward to many more years of them helping me with all my banking needs. Thank y’all so much.
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December 2023 by Andrew Smith
made me explode
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December 2023 by William Davis
The people are very helpful and really nice and take of your business
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December 2023 by Sarah Smith
Armstrong Bank tellers always turn and walk away to process even something as simple as a deposit. It takes a long time while you wait for them to leave the room and then come back. I have never seen any other bank do that. Also, their security is not good. Once when my account was compromised, they made me wait 10 days and did an "investigation" before returning my money even though my account number was used out of state and I physically had my card and did not put any travel notes on my account. Their security people never texted me to see if it was legit, either. Overall, this bank is okay for a secondary account. I like that they have a Mastercard logo instead of Visa, just for a change. They are definitely not as good as First National Bank of Fort Smith. Also, they closed most of their branches in Fort Smith and opened one "big" branch on Rogers Avenue which is really awkward to access. They have two kiosk tube areas to send your deposit through, one right in front of the other, so if the person in front of you takes 20 minutes to complete your transaction, you are trapped in line!!
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November 2023 by Sarah S.
Armstrong Bank tellers always turn and walk away to process even something as simple as a deposit. It takes a long time while you wait for them to leave the room and then come back. I have never seen any other bank do that. Also, their security is not good. Once when my account was compromised, they made me wait 10 days and did an "investigation" before returning my money even though my account number was used out of state and I physically had my card and did not put any travel notes on my account. Their security people never texted me to see if it was legit, either. Overall, this bank is okay for a secondary account. I like that they have a Mastercard logo instead of Visa, just for a change. They are definitely not as good as First National Bank of Fort Smith. Also, they closed most of their branches in Fort Smith and opened one "big" branch on Rogers Avenue which is really awkward to access. They have two kiosk tube areas to send your deposit through, one right in front of the other, so if the person in front of you takes 20 minutes to complete your transaction, you are trapped in line!!
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September 2022 by Tracy H.
The most professional but friendly staff I have ever experienced. When you walk into their lobby your not invisible even if they are with a customer! The on line banking help is above all others... I wish I could give them way more stars!!!
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May 2022 by Bryce Sebo
I watched this bank lock people out during a tornado they simple must not care about the lives of their customers
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May 2022 by Willow Parrish
The people in the bank are just as beautiful as the building that they are working in. The service is fast and friendly.
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May 2022 by Samara Salokar
Very good people always patient and willing to help and explain anything!
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December 2021 by S.R. Salokar
Very good people always patient and willing to help and explain anything!