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November 2023 by Ava C.
Didn't leave my car ziptastic Don't come here if you want your car to look the same
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September 2023 by kyrstin cantrell
As I was getting my car washed, the big machine on the inside had broke the plastic on my side mirror which led my mirror just hanging there! I noticed it instantly and filed a incident report. I have called more than a dozen times trying to get a hold of someone. The one time I got an answer was from customer care, Janine S with the Zips customer care had let me know my complaint had not gone through and that the manager has to confirm and send the documentation through herself in order for the whole process to happen. I have drove up there asking to speak to a manager directly only for them to say she wasn’t there at the moment. They told me to leave my name and number, so I did exactly that. I have not received a phone call nor have I received any email indicating that the complaint or the incident report has gone through. This is absolutely ridiculous, it’s been a little over a week and I had to come out of pocket for a side mirror I didn’t break. If they won’t reimburse me for a side mirror I highly doubt they reimburse anybody for all the damages they might have done! Terrible experience, awful customer care!
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September 2023 by A.B. Merritt
I originally left 5 stars but changed it to 1 because the car wash damaged my car and they refused any liability. They make it challenging to cancel your membership. Other members of my household also had this issue. The staff onsite are great but corporate was not. Avoid this one and wait for the new one that is going in down the street.
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September 2023 by Aleesha Plummer
Was out of town and needed a quick wash so I politely declined the offer as their is no zips where I live.This site was very accommodating to my needs. Staff was very courteous, prompt, and had very polite service. The on-site manager Janae took care of all my needs. If only there was a zips car wash where I'm located I would have purchased a membership.Services: Auto detailing
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September 2023 by David H.
Terrible service. Car wash damaged my vehicle. Spoke with Assistant to the Regional Manager Dwigh...I mean Ron Lewis. What a d*ck! After my claim was approved by another manager, Ron stepped in and denied it. I'm telling everyone I know not to use this garbage fire car wash. Can't for that new one to open up. It will be pleasurable to watch Zipp wither and die as a new car wash puts them out of business. FAFO, y'all. Ron and his team are in the find out stage now. Should have allowed my claim to be paid, Ron. It's not the tiny amount of money you should pay to fix my tail light, it's the constantly avoiding my calls, ducking me when I go up there to speak with you, and outright terrible customer service. How does Ron even have a job at this point? DO NOT USE THIS CAR WASH THEY WILL DAMAGE YOUR CAR AND REFUSE TO PAY FOR IT!
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August 2023 by Carson Attaway
Do not use this car wash. Their car wash malfunctioned and lunched my car into the back of a hitch. Workers did nothing, gave me 0 info. They were honestly very stupid lol. Literally just wanted a contact # to file a claim. Messed my challenger up and had to end up fixing it on my own which was pretty easy, but left some damage on my car and was told I would get help since it was a malfunction on their end. Received 0 help.
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August 2023 by Rodney Jones
It’s becoming a standard at Zips that the attendant who is responsible for washing off the bugs merely puts water on the car and is not interested in doing their job, if there even is one. I waited several minutes before the person at the entrance gate had to come over and do it as she had no idea where her helper was, which was the case today when my wife went. Due to a meeting, she had to leave without getting the car washed. Another major issue is that there is always a piece of equipment that is not functioning, so your not getting the complete wash you paid for.
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August 2023 by Mohammad Ismail
Zip car wash at Wedington is the best car wash in NWA. I have their monthly plan which helps me keep my all cars clean and sparkling. Staff at this location is extremely helpful and power wash all the bugs before car enters to wash. It is alway great car washing job at Zip car wash.Services: Auto detailing
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August 2023 by Judy Campbell
I am a member of Zips but yesterday made me wish that I wasn’t! The attendant was awful! He didn’t pre-wash anything! No windshield or bug brush or anything! My car was still dirty with bugs on the windshield. I drove around and went through the second time…same result. Not worth the $35/month membership!
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July 2023 by T Clark
Nice employees mostly but the owners REALLY need to take better care of the place or train the employees better on it! A blonde lady (manager?) is usually doing some type of work.? Machine is usually having issues when checking in, vacuums clogged regularly & the wash itself shutsdown while you're halfway through.?
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July 2023 by Clay Cutten
Was in the area and decided to run through the wash. I have club membership which allows me to use it unlimited times a month. Tamara was working at the entrance and her smile definitely lights up the place. Wash was excellent. The vacuums are very strong (which is a good thing) but be careful not to get anything you don't want to lose close to the nozzle. Towels were provided for wiping down which is a nice touch. Very friendly staff, quality wash.Services: Vacuuming
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June 2023 by Mel Banning
I love Zips! The place is clean, my car looks amazing after each wash and the people that work there are friendly and professional! Thank you Janae for always being so nice and helpful!
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June 2023 by Arkansas Dave
Janae was a great help. I just had a my windshield replaced and she helped me with a new sticker. She was very pleasant.
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June 2023 by PADGETT ISAACKS
Jake did a much more thorough pre-rinse than anyone before and it’s super appreciated since we live on a dirt road. It’s clear he takes pride in his work and that’s always nice to see! Thank you Jake!Service: Auto detailing
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June 2023 by Steven Zapata
I personally like the $35 monthly unlimited wash, plus free vacuums. It's a great value if you like to keep your ride looking nice. Of course, like with most auto washes, if you have real stuck on grime, you may have to run it through twice to get it good and clean. Over all, I really like ZIPS.
