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October 2023 by Lisa Ellison (Lisa)
Very helpful on providing pricing
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September 2023 by josh ingram
Needs signs that indicate U-Haul at the location and needs all u-Haul vehicles in the same parking lot not in another parking lot
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July 2023 by Madelyn Beaulieu
A SCAM!!! I really wish I could give this place negative starts. My fiancé and I booked a trailer from here in advance and was assured that there would be one available upon our arrival. The man on the phone asked for my card information in order to reserve the trailer, I gave him the info he needed and when we arrived to the address it was the NWA Mall.We called the number to ask where to go because there was obviously no U-Haul there and to see if it was just maps messing up. After three calls he answered, and the man working told us to go to the another location on Leverett and “they would know about our reservation and have our trailer”. We called the other location because it seemed a bit off to us and they had no record of us in the system and were unaware of the U-Haul location we had booked with.This is a complete scam to get your credit card information. DO NOT BOOK HERE!!!!
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May 2022 by Henry Yebra
Bad service, phone goes straight to voicemail
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August 2021 by Madison Weast
A SCAM!!!! I wish I could give this place less than 1 star. Tried to take my credit card info over the phone to scam me. Be careful using this business. After telling him I wasn’t going to give him my information he tried to beg me to give it to him. When I hung up, he made a reservation under my name that I did not approve of after telling me he had nothing available. Upon calling him back to tell him to cancel the reservation he made, he told me to ‘talk like a lady’ and told me he had no clue what I was talking about. He hung up on me and then took the phone off the hook so I couldn’t call him back. DO NOT GIVE THIS MAN BUSINESS. IT IS A SCAM.
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August 2021 by shinaku10
This is a scam, ask for card information first gave us a number that kept us on hold for 20 minutes and then hung up. Reported this “business”
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September 2018 by Megan Creekmore
I rented a truck from this place in April. Paid with cash so I was told to put a $100 deposit down and would receive back when I turned my truck in. Well the next day turned my truck in and was told uhaul is not responsible for the deposit and that is their money to keep. I called corporate and was told there is nothing they can do about it because they can't control what the owners do. I talked to manager, Preston Rose, and was told I would hear back from him on Monday May 21st. It is now June 7th and still no word. I called the Uhaul place back in Fayetteville and the owner told me he would mail out a check for my security deposit. A month later and still no check. I will never use uhaul again. If you do please use a debit card so they do not steal your cash from you.
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September 2017 by Rachel Eubanks
terrible unethical business practices that will be taken to court if issues are not resolved. Making false claims and taking money from a bank account is theft.
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August 2017 by Robert Walker
Manager very friendly and helpful.
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August 2017 by Jason Cottier
Very helpful, my truck battery died as I was delivering the trailer I had rented. He quickly got his vehicle, jumped my battery, and unhooked the trailer. Was also very friendly.
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April 2017 by Producer D
Called to inquire about price. He set up a reservation. He quoted one price about 75. I checked online, it was confirmed for more like 100. I cancelled. Never gave him my money. Thankfully. This guy acts crooked to me.
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December 2016 by Christopher Waner
Dude is a ripple don't ever take money in your wallet to take your money and not give it back to youyou also say when you put $75 down next week your charge you $100 and $106 he is a awful man doesn't give your money back you know whatever does he makesalso it's one of the worst shop you want to go in Arkansas are Fayetteville e Arkansas
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September 2016 by Alexa Estrella
Horrible business man! We left a wallet in a 10' truck and the owner refused to call us back or help us. We continued to call him for two weeks and he finally told us to never call back. Today we received a call from Arvest stating that someone had turned in my boyfriends wallet they had found in a Uhaul they rented. I do not recommend this location because the owner is obviously not professional. We were very disappointed in this owner considering he is a local man who grew up with my grandfather.