-
November 2024 by kaia lore
Super nice guys!
-
October 2024 by Andy Brawner
Tyler is the man! Wonderful customer service!
-
October 2024 by Katie French
I go here every time to get my oil changed! The staff are friendly. There may be a wait but it’s a very convenient service!
-
October 2024 by Colin Harris
The only place I get oil changes not the cheapest but the most convenient and they’re always down to help and work with you.
-
October 2024 by William Mallory
Stay away from this place if possible.
My daughter's boyfriend took a BMW in for an oil change on August 14,2024. Before starting to perform the oil change, it appeared that a fluid check was attempted by one of the Take 5 employees. In the process, the technician encountered problems with the coolant system and stripped out a plug and then something being inadvertently dropped into the overflow reservoir. After getting more of his colleagues involved, it became evident that a more serious problem existed. When asked to remediate several times by the customer as the coolant problem was induced as a result of Take 5, "management" advised aggressively that he needed to leave the property immediately or would call the police and report the customer as trespassing.
The vehicle was taken to another repair place and $800 in repairs had to be performed to remedy the problem that Take 5 had created.
I tried to call the store to understand what happened but that turned into a black hole. I was then advised to make a claim which I did giving a synopsis of events and delivery of the maintenance remediation receipt. I asked for at least 50% compensation for cost incurred which I felt like was more than generous from my side. After one month of claim evaluation, I was told that in order for the claim to be processed, I needed to show (1) a picture of the VIN plate; (2) a picture of the mileage odometer; and (3) pictures of the repair work that was performed. I supplied items 1 & 2 but couldn't supply #3 other than the work order description since it was done a month prior and I didn't ask for such pictures to be taken.
I was advised yesterday that the claim had been denied by Take 5 on the basis that the odometer picture showed several hundred miles more than what it showed when the vehicle was brought in to Take 5 insinuating that it wasn't really a problem if I could continue to drive it. The ridiculous part is that the odometer picture was taken a month after repairs so of course it had more miles in the picture that when it was brought into Take 5. I thought that was beyond sorry.
In closing, Take 5 took no accountability for the problems they created. Rather than empathizing, they doubled down trying to fix their mess by threatening the customer in the moment and using technicalities after the fact to not make it commercially right. I am beyond livid with this business based on the multiple touch points each of which was a grave disappointment.
Stay away if you know what is good for you as you will be left holding the bag if something goes wrong. Chase and Levi were the duo at Take 5 that created the problem and responded by threatening to call the police presumably so as to not get in trouble or take responsibility hoping the situation would go away.
-
October 2024 by Chad Langley
The staff is very uneducated when it comes to their own Take 5 coupons, and ride-share discounts. The staff will argue and tell you the coupons aren’t valid before even reading the details. Then when you suggest the company needs to educate them on their promos and discounts they ask you to leave.
-
October 2024 by Oscar Key
Friendly, professional, fast working fellas. I’ll be back!
-
October 2024 by Susan Sisemore
Absolutely the worst service I’ve ever had at a take 5!
-
October 2024 by Wyatt Peters
Great quick service they even filled fluids and gave me windshield wipers for free!
-
October 2024 by Phil M
Fast customer service,, friendly, great professionalism. Will be returning for service.
-
October 2024 by Cynthia Leonard
Such a pleasure dealing with Levi. Kind, patient, thorough aid most importantly honest
-
September 2024 by Kris Washington
I always love Take 5 but the MLK location really exceeded expectations when I stopped by on my lunch break. Blake was super friendly and understanding and had me in and out of there quick. Appreciate the heck out of y'all every time!
-
September 2024 by Zoe
They quoted $59 for an economy oil change over the phone after my boyfriend called them and gave the year and model of my car. I went to the appointment the same day, and when I pulled up they tried charging $100 for a premium and saying they cannot do economy anymore. They're trying to take advantage of customers, don't be afraid to drive away from this scam.
-
September 2024 by caren beard
Take 5 keeps texting me and I have not been there! PLEASE LEAVE ME ALONE!!!!
-
September 2024 by Fletcher Rainwater
Hudson was very helpful and extremely nice. This take 5 has a great team.
