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August 2023 by Sammy Williams
I’ve taken my Mercedes van here for the past few years. Customer service is second to none, and the quality of work is top notch.
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June 2023 by Wayne Homsher
They are always helpful, especially when providing money-saving recommendations. The perfect place for any service not covered by vehicle warranty for BMW and Mercedes cars. If they find an issue that should be covered, they will let you know! Thorough mechanical work, too.
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June 2023 by Cyn K
Great service. Professional. Reliable. They are always polite and helpful. They have done multiple repairs and oil changes on my cars and we’ve always been very satisfied with their work. You can tell when a business cares about what they do.
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April 2023 by Heather Rowe
My friends have been using Shuler's for years for all of their Mercedes vehicles and highly recommended them for my recently acquired SUV. I was able to get in quickly for an oil change, and the cost was nearly the same as it had been on my prior Chevy car!I never felt like they were trying to sell me on anything which is the first time that did not happen at a service place. They were all incredibly friendly and kind when I asked for clarification, more details, or for the information to be in writing so I couldn't forget it. They clearly explained what the vehicle inspection found, let me know that I needed new tires as the ones on it were really worn out, and provided the available tire options plus explained the differences between them. Unlike every other time that I have replaced tires, they weren't trying to pressure me into the most expensive option. At no point did I ever feel like their goal was to get me to spend as much money as possible.If you have a Mercedes and are looking for a family-run business that will take care of you, I highly recommend you check them out!Services: Tires
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April 2023 by Jazzy J.
I took my car to Shuler Autohaus on March 30, 2023, due to a warning light coming on my navigation system. I haven't had any car trouble but since the light came on, I wanted to make sure everything was ok. 2 days later I was told I need to replace the shifter module under the center console, they noted on the invoice that it had a drink spilled in the center console area that intruded on electronics. I don't recall that happening. Also, I have a lot of personal items in the car but they didn't note that the console was broken. That's because it wasn't when they were working on it. When I picked my car up on 04/05/2023 after business hours, the first thing I notice was my console was broken. It was a guy locking the gate and I told him about it and came over to look at it and said he would report it the next day. Roger the owner called me back after I called and sent pictures of what my car looked like. It was dirty and the console was broken, he claims it was already broken and he offered to clean the mats. I told Roger, I have proof it wasn't broken, and he is being dishonest. So, I'm not sure if I was changed for a part I didn't need due to the fact that he was dishonest about the console they broke. I have a receipt and pictures that show it was not damaged when I took it there but when I told Roger that he backtracks and now wants to fix my console. This is very upsetting because, at the beginning of the call, he said I was lying and it was damaged but nothing was noted that I had a damaged console, the only thing he said was when he was in the console to have to repair my shifter I had spill soda and a lot of personal items. I don't trust Shuler Autohaus because if he lied about that, what else is he telling people like me. Being dishonest with your customer, I don't trust them to work on my car because they might damage something else in the process and they are not trustworthy.
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January 2023 by Elizabeth Casey
I’ve been using Shuler for years and I wouldn’t take my cars anywhere else. Ty for providing great service!
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December 2022 by TJ O.
My 2006 Mercedes-Benz CLS500 broke down on the I-40 in Ozark, AR. This was midway through my trip from Los Angeles to Boston. I had it towed 50 miles off my route to Shuler Autohaus solely because of the reviews I read about them. I was not disappointed. It was a tough day for them because 2 workers called-in and it was busy season. Nonetheless, they were sympathetic of my situation and accommodated me. They did a great job getting me back on the road in time to avoid a big storm. To Shuler Autohaus: It may have been just part of a day's work for you, but you made a real difference in my life and and my family. I arrived at my destination safely and in time for Christmas. God bless you all and I pray for your continued success!
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December 2022 by Charles White
Dealt directly with the owners and they treat you like family. Only place my European cars will go end of story.
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November 2022 by Mike Farley
I just moved to NWA and one of the hardest things to find is an honest and experienced mechanic. This is especially true when you have a 28 yr old German machine! Based on my first experience with Shuler, I found "my guy". They are friendly, knowledgeable, and (most importantly) fair! The tech I dealt with had over 40 years of BMW experience. The tech called me and walked me through everything that he observed on the car and answered all of my questions (very patiently, I might add).
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September 2022 by Sabrina Bobst
Always taken care of my vehicles and they never try to sell me something I dont need!
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August 2022 by Bob Geske
Mr. Schuler and his staff are just what you want from a mechanic. They are straight shooters who give an honest appraisal of what needs to be done and a fair price to do it. We own a Mercedes and a BMW an they are equally adept with both vehicles. We trust them so much it has actually influenced what make of vehicle we will buy. Trustworthy mechanics are worth their weight in gold. Schuler Autohaus is worth their weight in platinum.
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August 2022 by Jack Pardo
Easiest garage to work with. Very informative, friendly and quick. Highly recommend. I’ve always had issues trying to get my Mercedes’ serviced and have finally found a good garageService: General repairs & maintenance
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July 2022 by James Holden
Knowledgeable, helpful, and friendly staff. When it comes to your vintage Mercedes Benz, you'll be hard pressed to find someone that knows more or stocks more parts.
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March 2022 by Dan Skoff
This place was amazing to get service with my wife’s Mercedes. They did a great job and was about 5 times less expensive than the dealership. I will definitely be bringing my vehicle back and there’s a good reason they’ve been in business for over two decades!
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January 2022 by Fab My Ride
Very responsive to pick up the phone and provide information. Quite pricey though.
