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October 2023 by Jacob Holt
Terrible billing practices. Unable to provide consent for services (because there wasn't consent.)
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April 2023 by Jessica Chance
The people at Northwest Arkansas Pathology are really wonderful to work with. They care about the patients, and are flexible with payments. They are always kind and considerate. I've never had a bad experience with them. They are great!
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January 2023 by Misty Ingalls
I never leave bad reviews, but I will today. I never once received a bill from them for services I supposedly received but I have a delinquency of $89 on my credit report from them. $89!!! Why would I not pay an &89 bill? Why didn’t I even receive a bill? Also, I have no idea why I would even be billed because I have never dealt with this place…ever!
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January 2023 by SteveHHMD
I'm disappointed to see negative reviews here. Pathology groups work as consultants to physicians who are working to get an accurate diagnosis. I've worked all over the country in medicine. These guys are the best. They are thoughtful and diligent. They're always happy to review their findings with me. I can't speak to their billing issues. But I wouldn't trust my patients with anyone else to help me diagnostically. I have no financial interest in their business.Steve Hennigan, MD Infectious Diseases
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January 2022 by First Last
Always professional and providing a high level of service has been my experience with these folks
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January 2022 by M S
Horrendous billing practices. They transposed two digits of my address yet had the correct phone number. I never received bills from them for services rendered in 2019. They sold the amount owed to a collections agency. When asked why they didn't call they said it's their policy not to call patients. If you get lab work done at your Dr's office I'd be sure to ask if it goes to this place. If so you need to stay on top of it to make sure you get the bill. They're a joke.
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January 2022 by Daniel Pecoraro
Got a bill in the mail from a collector. Never once got a bill from NWA Pathology Associates. Called them and they have my correct address. You know what's funny? I have informed delivery from the USPS and not once did mail come from these jokers. And isn't it convenient how the collection agency had no problem sending a letter to me? So now this is on my credit report. Had they billed me directly at the time of service, I'd have paid. But since I ain't got long to go anyway, they can collect it from my grave. Will notify Highlands Oncology what they did, I hope this place burns in the almighty fires of hell.
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January 2022 by J H
Surprise bill from a sample supposedly sent to this place. A tiny amount of a soft tissue sample tested to see if it's cancer apparently costs $400 after insurance. What a scam. Still fighting with the dentist who sent it as they didn't tell me about this but they're pointing the finger at this place so I called them. No care or concern by the lady who answered the phone. Not helpful, not caring and not polite. Don't allow any work to be sent off to this lab.
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January 2022 by World.Time.Forgot
If you get work done at your doctor or hospital, be sure to have them use a different service. Didn't get one bill in the mail and a year later I get a bill in the mail from a sketchy collection agency. These people are crooks.
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January 2022 by Sarah Sheehan
Never had service, never billed, 22 months after an alleged service date an unpaid bill shows up on my credit report. Reporting to BBB as well.
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January 2021 by Lakshmi Adepu
I did not even remember I had any appointment with them , but they reported me to collecting agency with 180$ bill without any notice..I never received any bill from them nor I visited them ..they are pathetic .
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January 2020 by Jessica Melara
Be careful using them. I had an outstanding bill for almost one year and never received a notice that I owed anything. Then all of a sudden, I get reported to a collection agency. Supposedly I was sent 5 notices which is a damm lie. Between this place and Dr. Hawkins office are both scams. I will never use either one of them again. You do not deserve even a one star. Big liars!! Its just weird that i have lived in the same place and have the same phone number but never received one notice. Somehow the collection agency can find me...
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January 2018 by Zena Martinez
The business office is completely oblivious in what it means to have customer service. Lack of professionalism and manners-they are rude!
